Common problems
Remarks: If the fault of the product is not listed in the above table or the fault can not solved by
the above methods, please contact the after-sales service center. It is strictly forbidden for non-
professionals to disassemble the product.
Abnormal phenomenon
Cause analysis
Solution
Product water shortage
alarm in case of water
inside the water tank
Whether the water shortage
protection float is installed and
works normally without jamming
Install the water shortage
protection float in place
If you need to continue
humidifying, please turn off the
constant humidity function or
adjust the temperature setting
Room humidity has reached the
set humidity
Product failure
Contact after-sales
service center
Follow the instructions to clean
the product and transducer
Adjust the mist and choose
the high-level mist
Place the mist nozzle or water
tank properly
Long-term use of water containing
more calcium and magnesium ions,
resulting in excessive scale
The product uses the low
mist level
The mist nozzle is not placed
properly. The water tank and the
base are not placed properly.
Suddenly stop working
during product use
Small humidification mist
Water leakage around the
mist outlet or around the
water tank and the base
Q&A
Q: The product can't be started, always accompanied by a humming sound and displaying
the words of “88”?
A: 1) Check the base first, need to take out the sponge inside the base before use.
2) Check if the base and the water tank have enough water. If there is water shortage,
please add water.
2) Reverse the water tank, rinse spring with water and press it several times to reset.
2) Reverse the water tank, rinse spring with water and press it several times to reset.
Q: After the sponge is removed from base, it can be used for a period of time. After about
15-20 minutes, the screen displays “88” and then there is a humming sound again.
A: 1) Because the long-distance transportation causes the spring in the water tank to shift
and cannot rebound, the water in the water tank cannot flow into the base, thus causing
the water shortage of the base.
Q: After the humidifier has been used for a while, the water leaks slowly from the joint
between the water tank and the base. What should I do?
A: 1) Due to the long-distance transportation, the spring in the water tank is loosened and
displaced, so that the silicone gasket cannot be completely closed. Therefore, the water
in the water tank is continuously drained into the base, and this slow leakage occurs.