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Appendix
Troubleshooting
Troubleshooting
▋
Power (Settings)
Problem
Possible Cause and Solution
Page
The instrument does not turn
on.
Check to see if the main connector of this instrument, AC adaptor, and power outlet
are properly connected.
The instrument turned itself
off all of a sudden.
The instrument turned off by
itself.
Check to see if the “Auto Power Off” function is not enabled.
The display turned off all of a
sudden.
When the time to turn off the display is specified in the “Auto Display Off” function,
the display will automatically turn off after the preset time. Pressing any of the control
buttons will turn on the display again.
▋
Sound/Performance
Problem
Possible Cause and Solution
Page
No sound is coming out.
• Check to see whether the volume has been set to the lowest level.
• Check to see whether a pair of headphones or a headphone conversion plug have
been connected to the [PHONES] jacks.
• Check to see whether “Local Control” has been turned off.
Sounds get distorted in certain
performances or at specific
ranges.
For some performances, increasing the volume may cause the sound to be distorted.
If this happens, reduce the volume.
The pitch or sound quality of
certain piano tones is odd.
The built-in piano tones are designed to reproduce the tones created by an acoustic
grand piano as accurately as possible. Since the pianos produce a rich variety of reso-
nance, the way the sound is perceived changes depending on the location or environ-
ment. The way the sound is perceived also changes when a single key is pressed and
when the same key is pressed in the flow of a song. For this reason, strong overtones
may be heard in some ranges, or the pitch and sound quality may seem odd.
But this is normal.
The volume is different for
each key.
Adjust the volume of keys as needed in the Key Volume setting.
Some keys are out of tune.
Adjust these keys using User Tuning.
There is a noise or metallic
sound.
Adjust using Tone Control, Fall-back Noise, and/or Damper Noise.
Sound is muffled, or piercing.
Adjust using Topboard Simulation, Tone Control, Touch Curve, and/or Voicing.
There is a noise when releasing
keys.
Adjust Fall-back Noise and/or Key-off Effect.
The high frequency notes
sustain longer even when the
damper pedal is not pressed.
This is normal.
The highest keys on an acoustic piano (shown below) are not equipped with the sound
suppressor dampers.
This instrument replicates this behaviour precisely and allows the sound of the keys
without dampers to sustain longer even when the damper pedal is not pressed.
No damper is attached
The pedal does not work at
all, or it does not produce the
same effect each time.
Check to see if the pedal cable is properly connected to the instrument. Even when
they are connected, try unplugging the cable and inserting it again to make sure.
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