
5.1.2 Software errors
Fault
Probable cause
Solution
E10000 Too much ambient light Unit exposed to too much light
Darken the room.
Turn the unit so that no light
can fall directly into the entry
slot.
E10008 Temperature of the
device is high
Laser or erasure unit too hot
Switch off the unit and allow it
to cool.
Erasure unit fault
LED defective
Inform a Service Technician.
Imaging software does not
recognise the unit
Unit not switched on
Switch on the unit.
Connecting cable between
device and computer not
correctly connected
Check the connecting cable.
Computer does not detect any
connection to the unit
Check the connecting cable.
Check the network settings (IP
address and subnet mask).
Hardware fault
Inform a Service Technician.
The IP address of the device is
being used by another unit
Check the network settings (IP
address and subnet mask) and
assign a unique IP address to
every device.
Inform a service technician if
the problem persists.
E2490 Connection to scanner
lost
The connection to the unit
was interrupted while the
software was still attempting to
communicate with the unit
Restore the connection to the
unit.
Repeat the process.
Error during data transmission
between unit and computer.
Error message "CRC error
timeout"
Connecting cable used is
incorrect or too long
Only use original cables.
H30000 Image plate might be
exposed from wrong side
The imaging plate was exposed
on the back (inactive) side while
the X-ray image was being
taken
When diagnosing the X-ray
image, note that the X-ray
image might be displayed mirror
inverted. You can flip the image
horizontally in Romexis image
properties.
E20000 Connection lost
Imaging view has lost
connection with the scanner.
Connection between PMII
and CaptureUI has been
interrupted.
The connection may be
recovered and the CaptureUI is
usable without restarting.
Close the imaging view and try
restarting it again.
E20001 ProXam iP software
error
Scanner software component
not found or cannot be started.
Re-install the scanner software.
If the problem continues,
contact your service technician.
5 Troubleshooting
58 KaVo ProXam iP
Instructions for use
Содержание ProXam iP
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