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DN1769-1809

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Technical Support

For technical assistance with the Kantech Telephone Entry System and other Kantech products, contact technical
support, Monday to Friday. To contact technical support, you can follow this link:
http://www.kantech.com/Support/Contact_Technical_Support_Advanced.aspx

See the following table for the technical support phone numbers and email address.

Country/Region

Phone Numbers

Support Hours

Email

North America Toll Free +1 888 222 1560 (GMT -05:00)

US and Canada

Direct: +1 450 444 2030

8:00 to 20:00

[email protected]

Latin America (GMT -03:00)

Argentina, Buenos

Aires

Direct: +5411 5199 3104

8:00 to 20:00

[email protected]

Brazil, Sao Paolo

5511 3181 7377

Chile, Santiago

562 3210 9662

Colombia, Bogota

571 344 1422

Colombia, Cali

572 891 2476

Colombia, Medellin

574 204 0519

Costa Rica, National

506 4000 1655

Dominican Republic,

Santo Domingo

1829 235 3047

El Salvador, San Sal-

vador

503 2136 8703

Guatemala, Guate-

mala City

502 2268 1206

Mexico, Mexico City

5255 8526 1801

Panama, Panama City

507 836 6265

Peru, Lima

51 1642 9707

Venezuela, Caracas

58 212 720 2340

Asia Toll free +800 CALL TYCO / +800 2255 8926 (GMT +08:00)

Asia

8621 6023 0650

9:00 to 17:00

[email protected]

China

400 671 1528

India

1800 1082 008

Australia

02 9684 3980

EMEA Toll Free +800 CALL TYCO / +800 2255 8926 (GMT +01:00)

Bahrain

800 04127

8:00 to 18:00

[email protected]

Belgium

0800 76 452

Denmark

45 4494 9001

France

0800 90 79 72

Germany

0800 1806 757

Greece

00 800 3122 9453

Ireland

1800 94 35 70

Italy

39 0230 510 112

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Содержание Telephone Entry System

Страница 1: ...DN1769 1809 Installation Manual Kantech Telephone Entry System ...

Страница 2: ......

Страница 3: ...onal Accessories 7 1 System Architecture 11 2 Technical Specifications 15 3 Electrical Specifications 16 4 Installing the KTES 17 4 1 Preparing to Install the KTES 17 4 2 Installation 17 5 KTES Models Options Related Documentation and Miscellaneous Items 25 6 Troubleshooting 27 7 Heartbeat Patterns 28 8 Hardware Default initialization 29 8 1 How to reset the Kantech Telephone Entry System for Fact...

Страница 4: ...DN1769 1809 iv ...

Страница 5: ... those for which it was designed damage from improper maintenance and damage arising out of any other abuse mishandling or improper application of the products Items Not Covered by Warranty In addition to the items which void the Warranty the following items shall not be covered by Warranty i freight cost to the repair centre ii products which are not identified with KANTECH s product label and lo...

Страница 6: ...access point circumvent a sensing device evade detection by moving through an area of insufficient coverage disconnect a warning device or interfere with or prevent the proper operation of the system Power Failure Control units readers exit detectors and many other security devices require an adequate power supply for proper operation If a device operates from batteries it is possible for the batt...

Страница 7: ...lation between primary and secondary circuits The ground connection must be provided by the TERMINAL BLOCK at the PE IEC 60417 5019 symbol marked connection It is the installer s responsibility to provide protection against a short circuit on the input bridge rectifier C2 etc The system requires the integrity of the subscribed telephone line to be operational at all times If the telephone line is ...

Страница 8: ...ect 571 344 1422 Colombia Cali Direct 572 891 2476 Colombia Medellin Direct 574 204 0519 Costa Rica National Direct 506 4000 1655 Dominican Republic Santo Domingo Direct 1829 235 3047 El Salvador San Sal vador Direct 503 2136 8703 Guatemala Guate mala City Direct 502 2268 1206 Mexico Mexico City Direct 5255 8526 1801 Panama Panama City Direct 507 836 6265 Peru Lima Direct 51 1642 9707 Venezuela Ca...

Страница 9: ...94 9001 8 00 to 18 00 access support jci com Russia Direct 81 0800 2052 1031 South Africa Direct 2721 100 3882 Spain Direct 900 99 31 61 Turkey Direct 00800 3192 3007 United Arab Emirates Direct 800 0310 7123 United Kingdom Direct 44 330 777 1300 Country Region Phone Numbers Support Hours Email ...

Страница 10: ...ent malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt ...

Страница 11: ...dealers please refer to the Technical Support contact information to obtain the specific transformer see page 2 Kantech part number TR1640P UL manufacturer part number Codex model SEP 1640U Kantech part number TR1640P CSA manufacturer part number Codex model SEP G 1640 For UL 294 Only models KTES US for installation in the USA and KTES CDN for installation in Canada are UL listed If the KTES door ...

Страница 12: ...1769 1809 6 WEEE Waste Electrical and Electronic Equipment This regulation is used for Waste Electrical and Electronic Equipment and addresses the disposal and the environmental handling of these products ...

Страница 13: ...ay activation pager and dialup reporting The KTES is designed to be a stand alone unit as well as a part of a complete access control system such as EntraPass from Kantech The KTES can be connected to a PC via IP or RS 485 or internal PSTN to the phone line It can communicate with EntraPass through a Corporate gateway for programming and monitoring The KTES installation can also include Kantech co...

Страница 14: ...ections and for multiple KTES sharing the same telephone line 1 RS 485 COM1 for RS 485 communication with the EntraPass Gateway Inputs There are four 4 onboard inputs on the KTES They are configurable with EOL End of Line resistor without EOL resistor or with double EOL resistors Respective alarm response timers are also programmable By default Input 1 is assigned to the door contact and Input 2 i...

Страница 15: ...t LEDs are transmit receive activity indicators COM2 RX and COM2 TX YELLOW For future use OFF HOOK RED This LED turns ON when the KTES is either dialing or answering a call LOCK RED This LED turns ON when the lock output is activated RELAY1 RELAY2 and RELAY3 RED Each relay output has an indicator which turns ON each time the corresponding relay is activated AC POWER and DC POWER GREEN These LEDs a...

Страница 16: ... Matching Paper Directory The KTES itself does not support a paper directory but has an optional matching enclosure designed just for that purpose This illuminated enclosure supports the letter format 216 x 279 mm 8 5 x 11 in and A4 format 210 x 297 mm 8 3 x 11 7 in ...

Страница 17: ...ch Telephone Entry System Installation Manual Figure 3 Paper Index Flush Mounted Camera The KTES offers the possibility to install a color camera in the back of the front door Figure 4 Camera Position in Back of Front Door ...

Страница 18: ...l Lock This option fits in the product enclosure Its role is to allow postal service personnel access to the building For added security purpose its usage may be limited by a schedule Figure 5 Postal Lock Mounting Location ...

Страница 19: ...DN1769 1809 13 Kantech Telephone Entry System Installation Manual Goose Neck The KTES can be mounted on a goose neck stand Figure 6 Goose Neck Mounting Plate with Gaskets Goose Neck not Included ...

Страница 20: ...aPass Note For the UL 294 Compliance the KTES US and KTES CDN models must be integrated with an access control system over a Wiegand connection PSTN Dial up Connection Stand Alone with Reader Kantech Telephone Entry System KTES EntraPass Software Special Corporate Global Editions with Corporate Gateway LAN Internet Ethernet Connections Optional Optional RS 485 Wiegand KTES Door Controller Integrat...

Страница 21: ...DN1769 1809 15 Kantech Telephone Entry System Installation Manual Figure 8 PCB view of main board ...

Страница 22: ...DN1769 1809 16 Figure 9 KTES Wiring Example with an External Controller UL Compliant North America ...

Страница 23: ...DN1769 1809 17 Kantech Telephone Entry System Installation Manual Figure 10 KTES Wiring Example with Reader Stand Alone Application North America ...

Страница 24: ...ht CE Compliant 7 0 kg 15 4 lb Visual User Interface VUI Characteristics 4 lines x 20 Characters LCD module with controllable LED backlighting The text on the 4th line cant be edited but can be changed with the navigation buttons Operating Temperatures Without heater kit 10 C to 55 C 14 F to 131 F With heater kit 40 C to 55 C 40 F to 131 F Humidity Level Indoor and outdoor 0 to 90 Storage Conditio...

Страница 25: ...25 30 cm 10 in Wide 36 50 cm 14 3 8 in High 3 30cm 1 1 4 in Deep Table 2 Electrical Specifications AUXILIARY OUTPUTS MAXIMUM CURRENT COMBINED MAXIMUM CURRENT LED for each door reader 25 mA each 1 1 Amps Buzzer BUZ for each door reader 25 mA each OUTPUTS MAXIMUM CURRENT 1 for Auxiliary Power 11 2 to 13 75 VDC 450 mA 2 for Controlled Readers 11 2 to 13 75 VDC 175 mA 2 for Controlled Readers 5 VDC 17...

Страница 26: ...equipment or wiring and from electrical equipment susceptible of generating electrical interference and at a minimum of 8 m 25 ft from any transmitting equipment 4 2 Installation STEP 1 Unpacking the KTES Check that the following parts are in your KTES package when you unpack it Kantech Telephone Entry System KTES EntraPass software CD ROM version 4 02 or higher Installation Manual English and Fre...

Страница 27: ...t the bottom of the enclosure is not higher than 117 cm 46 in from the floor If you install it in a location where there are extremely low temperatures the outdoor installation might require an optional heater kit in order to meet the environmental conditions Caution Make sure the area stays clear of any objects below the KTES that could interfere with its daily use ...

Страница 28: ...devices such as an electromechanical strike and can be configured to operate fail safe or fail secure normal or reverse action Note Use 1 K ohm EOL End of Line resistor between LK and LK terminals if not used STEP 5 Connecting the Door Lock Device with an External Power Supply Use one of the three relay terminals available to connect the door locking device and the external power supply STEP 6 Hoo...

Страница 29: ...n If the alarm switch is programmed as NO device the alarm state will be given when the input is shorted EOL with EOL resistor The secure state is given when a single resistor is detected The alarm state is given when the input is open or short DEOL Double EOL Resistor For NC device only in a DEOL configuration the secure state is given when a single resistor is detected The alarm state is given w...

Страница 30: ...R 1 terminals can be connected to the local telephone STEP 10 Connecting the Telephone Line with the Ferrite KTES AUS Model for Australia and New Zealand only Attach the ferrite as close as possible to the TIP and RING terminals Connect the TIP and RING from the Phone Line to the TIP and RING terminals Tie wrap the cable directly behind the ferrite Note The T 1 and R 1 terminals can be connected t...

Страница 31: ...formance communication and the telephone line proper grounding is required to insure safety and proper operation An AWG 18 single conductor copper wire must be used to ground each KTES to good earth ground as per the local electrical code be careful with ground loops The ground clamp should be located below any other ground STEP 14 Connect AC Power North America only Power should only be applied t...

Страница 32: ...rminals to the power supply 19 VDC 3 15 Amps STEP 16 Connecting the Backup Battery The 12 VDC 7 A h backup battery provides operation of up to 12 hours Note The battery must be kept indoor if the outdoor temperature drops below 25 C 13 F STEP 17 Connecting the Heater Kit for Outdoor Operation Optional Refer to the Heater Kit Install Sheet DN1856 ...

Страница 33: ...0 Programming the KTES If you intend to program the KTES remotely with an access control software like EntraPass there are some options that must be done with the VUI before leaving the customer premises Enter the KTES programming mode by pressing and holding during 5 seconds until you hear a beep Type in the Installer PIN 8888 Important For security reasons keep in mind to change the default inst...

Страница 34: ... RJ 12 adaptor 740 1022 DB9F to RJ 12 adaptor and 740 1033 DB25M to RJ 12 adaptor Optional Accessories KTES FBOX Flush mount box with black trim ring KTES HEAT Heater pad for temperature below 10 C 14 F KTES INDEX F Flush mount paper index black KTES INDEX R trim ring not included KTES INDEX R Black trim ring for KTES INDEX F flush mount paper index KTES INDEX S Surface mount paper index black KTE...

Страница 35: ...AC 40 VA class 2 transformer for installation in Canada manufacturer part number Codex model SEP G 1640 Spare Parts E KTES CD1 EntraPass Special Edition with only KTES enabled features Can be upgraded to a full EntraPass Special Edition KT TAMPER Tamper switch for cabinet KTES LOCK Keylock for cabinet with 2 keys KTES SPEAK Speaker assembly KTES LCD LCD module assembly KTES MPCA Main PCB assembly ...

Страница 36: ...P2 is ON The default installer PIN 8888 is restored All KTES memory is settled to default values Internal event buffer is cleared IP address is kept if valid KTES generates the message KTES Hard Reset Internal RTC Real Time Clock and clock are settled to the default time and date values January 1st 2009 00 00 00 Continuous Long Pulses Factory Default When JP1 and JP2 are OFF The default installer ...

Страница 37: ...ons along with a brief description Refer to Table 4 on page 30 if you must reset or change the communication mode with the KTES Table 6 Heartbeat Patterns Booting Up Steady Factory Default Continuous LONG pulses Forced Default Static 3 Long Pulses Modem Initialization Single 2 5 Sec Burst DialupCommunication with EntraPass 2 Short Pulses Corporate Gateway Communication with EntraPass 3 Short Pulse...

Страница 38: ...le to Open the KTES with the key Locate the reset button SW1 and the two jumpers JP1 JP2 See the flashing blue Heartbeat LED 1 Remove JP1 and JP2 jumpers as described in Table 4 for Factory Default 2 Press the reset button 3 Check the blue Heartbeat LED pattern wait until the heartbeat pattern corresponds to this 4 Put back JP1 and JP2 jumpers close and lock the KTES 5 Configure the KTES with the ...

Страница 39: ...on or fire may occur Should fire occur use only dry chemical fire extinguishers Do not use water to put out the fire Do not heat the batteries Do not dispose of the batteries or circuit board in a fire Do not disassemble the batteries Do not apply pressure to or deform the batteries Ensure that the above precautions are strictly observed by related departments including but not limited to producti...

Страница 40: ...DN1769 1809 34 ...

Страница 41: ...nnecting a 3rd Party Controller see page 24 STEP 9 Connecting the Telephone Line see page 24 STEP 10 Connecting the Telephone Line with the Ferrite KTES AUS Model for Australia and New Zealand only see page 24 STEP 11 Connecting the RS 485 optional see page 24 STEP 12 Connecting Multiple KTES on the Same Telephone Line optional see page 25 STEP 13 Connect the KTES to Earth Ground see page 25 STEP ...

Страница 42: ...Copyright 2018 Tyco International Ltd and its Respective Companies All rights reserved www kantech com DN1769 1809 ...

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