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10. TECHNICAL SUPPORT

If you experience any problems using your Kanguru product or have any technical questions regarding

any of our products, please call our tech support department. Our tech support is free and available

Monday thru Friday, 9am to 5pm EST.

Call 1-508-376-4245

Or visit our website at

www.Kanguru.com

RMA Procedure

All Duplicators being serviced MUST BE PACKED IN THE ORIGINAL PACKAGING.

you do not have your original packaging, you can purchase replacement packaging for $25.00 from

Kanguru’s Tech Support Department. Kanguru Solution’s warranty will not be honored in the event

that a duplicator is received improperly packaged, altered, or physically damaged.

STEP ONE: Call 508-376-4245 or visit

support.kanguru.com

to receive an RMA number

Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for

30 days upon assignment. Any return without a valid RMA number will be returned to the customer

at their expense.

STEP TWO: Ship and Insure your Duplicator

Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru

Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a

shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is

responsible for shipping charges when returning a product. Shipping back to the customer is covered

by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer is

responsible for shipping both ways.

Technical Support

Содержание KCLONE-4NVME

Страница 2: ...utions reserves the right to revise or update its products software or documentation without obligation to notify any individual or entity Export Law Compliance Regardless of any disclosure made to Kanguru Solutions pertaining to the ultimate destination of the specific Kanguru product you warrant that you will not export directly or indirectly any Kanguru product without first obtaining the appro...

Страница 3: ...3 THE MAIN MENU 11 4 COPY AND COMPARE MODES 12 4 1 Full 12 4 2 Brief 12 4 3 Ratio 12 4 4 Resize 13 4 5 Image 14 4 5 1 Create a Storage Center Drive 14 4 5 2 Capture a Master Drive as an Image File 14 4 5 3 Copy or Compare From an Image File 14 5 OTHER OPERATIONS 15 5 1 Erase 15 5 1 1 Erase Modes 15 5 2 Verify 15 6 SETTINGS 16 6 1 Reset to Default 16 6 2 Copy Settings 16 6 3 Ratio Settings 16 6 4 E...

Страница 4: ...ement Software 19 7 2 Maxi Functions 21 7 2 1 Copy 21 7 2 2 Compare 21 7 2 3 Verify 21 7 2 4 Erase 21 7 2 5 Stop 21 7 2 6 Refresh Files 21 7 2 7 Brief Load 22 7 2 8 Full Load 22 7 2 9 Restore Image to Client Source Devices 23 8 FAQ 24 9 WARRANTY INFORMATION 25 10 TECHNICAL SUPPORT 26 ...

Страница 5: ...systems Resize Master and Target drives with different capacities Ratio Access a defined percentge of the Master Image Access disk image files Powerful erase and disk wipe features Compliant with DoD 5220 22 M System logs Supports Host Protection Area HPA and Device Configuration Overlay DCO Network manageable 1 1 Package Contents If any of the following items are missing please call Kanguru Solut...

Страница 6: ... The KanguruClone is powered by an external power adapter that is controlled by a rocker switch located at the rear of the duplicator The KanguruClone supplies power to all drives during a session There is no need to connect an external power source to the drives Note drives are not powered until you start a copy operation It is OK to connect and disconnect Master or Target drives while the Kangur...

Страница 7: ...Parts and Appearance 2 2 1 Front View 2 2 2 Side View 2 2 3 Rear View General Operation Touchscreen Port Number NVMe LED Indicator Drive Locking Pins USB 2 0 Port Power Switch DC Input RJ45 Port Reset Button ...

Страница 8: ...screen may require re calibration To calibrate the touchscreen 1 Power on the duplicator 2 Wait for the boot screen that displays the Kanguru Logo and the device firmware and Mac address When this screen appears tap the center of the touchscreen 3 The calibration screen appears Follow the onscreen instructions to re calibrate the touchscreen If you are still having problems with touchscreen accura...

Страница 9: ... so M 2 SATA drives are not supported To connect an NVMe solid state drive to the KangurClone 4 NVMe 1 Make sure all Drive Locking Pins are positioned at the end of the duplicator 2 Position the drive with the M key notch aligned to the right side 3 Insert the drive at about a 300 angle You can identify the Source port position by the blue LED indicator General Operation ...

Страница 10: ...e drive and the duplicator 5 Slide the Drive Locking Pin foward until it fits into the notch located at the rear of the NVMe drive WARNING It is OK to connect and disconnect Master or Target drives while the KanguruClone is powered on However do NOT connect or disconnect drives while any operation is running General Operation ...

Страница 11: ... Erase all data on connected Target drives Source Position Designate the Source port A blue LED indicates the Source port By default the Source position is set to NVMe1 Cpy Cmp Mode Configure how data is accessed during Copy and Compare operations Full Accss all sectors sector by sector Supports all major OS formats and file systems Brief Access only sectors that contain data skipping blank sector...

Страница 12: ... rate of success 4 2 Brief Brief mode copies compares only the sectors that contain data skipping any blank sectors including information hidden in sub channels This is the typically the fastest copy mode but only supports specific file systems Brief mode supports the following file systems FAT12 16 32 64 exFAT NTFS HFS HPFS EXT 1 2 3 4 XFS GPT LVM UFS HPA RIEF 4 3 Ratio The Ratio mode allows you ...

Страница 13: ...g in Resize mode Target drives should all be the same capacity Resize copy supports the following file systems FAT FAT32 NTFS If the Source is not formatted as a supported file system then the duplicator will automatically switch to Disk mode Comparing drives after a Resize copy will usually fail Copy and Compare ...

Страница 14: ...ile of a Master drive onto a Storage Center drive To capture an image file of a Master drive on the Storage Center drive 1 Connect the Storage Center drive to the Source port 2 Connect the Master drive to any other port 3 From the Main menu set Cpy Cmp Mode to IMAGE 4 Tap LOAD Enter a name for the image file and then tap the OK button to begin the operation Once complete an image file of the Maste...

Страница 15: ...t you can use depending on how securely you need the data erased CUSTOM Performs a custom erase based on settings defined in the Settings menu see section 6 4 Erase Settings on page 17 QUICK Overwrite the partition table This is the quickest erase mode but least secure FULL Overwrite all sectors This is a slower erase mode but more secure WIPE Perform a multi pass erase This is the slowest erase m...

Страница 16: ... copy Enabled the duplicator will automatically skip any bad sectors encountered when reading the Master and write a zero in its place on the Target Disabled default the duplicator will cancel the current process when an error is detected Check Method Configure whether the system checks for a matching CRC32 between the Master and Target drives When enabled the duplicator will automatically check t...

Страница 17: ...connected drives after an erase is performed Disabled by default Verify Verify the final overwrite pass after an erase is performed Disabled by default Cycles Select the number of cycles an erase function is performed Default 1 6 5 Option Settings Capacity Check Check that the capacity of Target drives are at least equal to or larger in capacity as the Master drive Enabled by default Quick Erase Z...

Страница 18: ...guage Default English Mute Turn the duplicator sound on and off Disabled by default Proc Music Turn the music that plahys while the duplicator is working on and off Enabled by default 6 7 Network Settings Network settings must be configured if you are using the Maxi PC software to access the Duplicator over a LAN For more information about using the duplicator s network capabilities refer to chapt...

Страница 19: ... unit and then make sure Enable Server Control is selected in Netork settings see section 6 7 Network Settings on page 18 You can now manage the duplicator on a computer running Maxi over a LAN 7 1 Configuring the Maxi Management Software 1 Run MaxiSetup exe and follow the instructions to install Maxi 2 Run Maxi exe to launch Maxi If it is your first time running Maxi you should reset the default ...

Страница 20: ...ine will appear in Maxi under the Machine Summary tab Machine Summary Detected KanguruClones connected to Maxi appear here When Maxi is connected to more than one KanguruClone each Kanguruclone will have its individual window to display more information including Status Settings Logs and Files in the source media Global Log Displays a list of events recorded by Maxi Files Click on Refresh files to...

Страница 21: ...a verify on a connected KanguruClone 7 2 4 Erase Click on Erase to start an erase on a connected KanguruClone 7 2 5 Stop Click on Stop to stop any function currently running on a connected KanguruClone 7 2 6 Refresh Files Click on Refresh Files to rescan the the Source position on a connected KanguruClone for a drive containing image files Any detected image files appear under the Files tab Networ...

Страница 22: ...ile name 5 Click on the Save button to start building a data image in the selected location 7 2 8 Full Load Full Load is used to build a full disk image of a Master drive conencted to the duplicator s Source port and save it locally on the PC running Maxi 1 On the KanguruClone assign the Source position and connect the Master drive to the Source port 2 In Maxi under the Machine tab Summary click o...

Страница 23: ...ort 2 In Maxi under the Machine tab Summary click on the source port where the Master drive is connected to select it 3 Click on Restore Image to all Client Source Devices 4 Select how you want to transfer the image file to the Master drive Save copy the image file from the host to the drive connected to the Source position Save All restore the image file expanding and writing the contents to the ...

Страница 24: ...or handle multiple partitions on the Master drive A The machine will auto detect partitions on the Master drive and copy them You are unable to select a specific partition s to copy Q How does the duplicator handle multiple partitions of varying formats on the Master drive A The machine will analyze the file system of the Master drive before it begins cloning Q Can the duplicator clone operating s...

Страница 25: ...ade to carrier directly Claims for shipping errors should be reported to Kanguru Solutions within three 3 working days of receipt of merchandise Please refer to the RMA Procedure section of this manual if your duplicator needs servicing Kanguru Solutions does not offer money back returns on its duplicator product lines due to the unique nature of the product All units will be fully supported under...

Страница 26: ...maged STEP ONE Call 508 376 4245 or visit support kanguru com to receive an RMA number Duplicators will not be accepted for repair without a valid RMA number RMA numbers are valid for 30 days upon assignment Any return without a valid RMA number will be returned to the customer at their expense STEP TWO Ship and Insure your Duplicator Kanguru Solutions strongly recommends you fully insure the dupl...

Страница 27: ...egal terms and conditions available at www kanguru com Please review and agree before use Thank you Kanguru Solutions 1360 Main Street Millis MA 02054 www kanguru com 10 28 19 v1 0 2019 Kanguru Solutions ...

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