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Central Customer Service EU
SPI-Kundendienst:
ServicePoint International GmbH
Thunbuschstr.8,42781 Haan, Germany
Phone: +49 (0)2104-9640-0
Fax.:
+49 (0)2104-9640-20
WARRANTY CONDITIONS FOR HOME APPLIANCES
1.
The warranty for a broken part is valid for the full period of 24 months from the day of purchase.
2.
The manufacturer only covers the servicing in the event of a manufacturer fault, such as but not limited to: inappropriate
design, installation by technician, defective materials.
3.
This warranty applies only to products used for the following purposes: non-commercial, personal, family, residential, or
household. For anything outside of these purposes, the warranty is only valid for 4 months from the date of purchase of the
products.
4.
Repairs that qualify under this warranty guarantee are completely free including the cost of labour, and materials,
transportation is determined by the relevant Kaiser servicing centre.
5.
Any questions or queries on the quality of the product will be assessed only after our servicing company checks the
product. Any conclusions will only be reached based on the outcome of a servicing report.
6.
The product will only be exchanged within the warranty period in the situation that the servicing expert concludes that the
product cannot be repaired or if the same product requires parts changed three times in total within the warranty period.
7.
In case of unnecessary or unjustified demands for customer service, we charge for our service the usual time consumption
and transportation fees. Before
, please check whether it‘s a defect or error of a product or
you contact our customer service
or mistake of maintenance. Please take the time to communicate with the relevant Kaiser service center.
8.
Installation of the device should only be carried out by qualified professional persons. The customer is required to provide
appropriate justification. Otherwise there is no entitlement to the grant of a guarantee.
9
. Only the distributor selling the products has the right to exchange the defected product for a new one.
10.
Liability under this warranty is limited to, unless otherwise specified by law is all referred to these above obligations.
WARRANTY NOT VALID WHEN:
1.
In the event of our products being damaged or experiencing some kind of fault from transport damage, due to incorrect
installation by other than trained Kaiser technician or taking improper care of the products, connecting to the wrong power
supply, the use of non-recommended cleaning agents and detergents. Any failure to comply with the instructions for
operational use or if the product has been repaired or modified or installed by the customer and changed or removed the
serial number will not qualify for the warranty conditions.
2.
Products being serviced by an unauthorized servicing company will not be valid for warranty.
3.
Product failures caused by reasons independent of the manufacturer, such as fluctuations in the power supply, external
events such as nature or natural disasters, fire, insects or domestic and wild animals will not comply with the warranty
conditions.
4.
If the glass or the ceramic glass on a product is broken or defected after installation, the customer will be held liable.
5.
Any damage scratches, cracks, and external mechanical faults caused during the operation by the customer.
6.
The damage of certain parts being caused by normal wear and tear such as (lamps, filters, etc.).
7.
Other external factors causing damage such as adjusting the products and cleaning.
8.
Any other damage caused by the fault of the user and which is not linked to faults caused by the manufacturer will not
comply with the warranty agreement.
The unearthed devices are potentially dangerous.
The manufacturer accepts no liability for damages which have caused by improper use, the
incorrect installation, operation, application or maintenance.
SPI Service-Center
Phone: +49 01805-76 33 76
(0.14 Euro per minute within
German landline, other call charges may vary depending
on the service provider or the mobile network)
e-mail:
Internet: www.spi-kundendienst.de
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