K-array KB1, Руководство пользователя

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41 rev. C
KB1
14. CUSTOMER SERVICE
To receive service:
1) Contact the official K-array distributor in your country. They will direct you to the service
centre.
2) If you are calling for service, have the serial number(s) of the unit(s) to hand for
reference. Ask for Customer Service, and be prepared to describe the problem clearly
and completely.
3) If the problem cannot be resolved over the phone, you must return the unit for service.
4) You will be given an RA (Return Authorization) number for job tracking. Refer to this
number on shipping materials and in all correspondence concerning the repair. Shipping
charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty.
Service must be performed by an authorized K-array service centre.
Cleaning:
Clean the product enclosures using a soft, dry cloth only. Do not use any
solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or
abrasives. Do not use any sprays near the product or allow liquids to spill
into any openings.