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Troubleshooting

: Symptom
: Possible Causes and Actions Taken

No video image / power does not turn on

Is there any problem with the power cable for

connecting this product to the power supply unit? (If the

cable is too long or thin, this may increase the

resistance and prevent the voltage from being properly

supplied.)

Connect using a cable with a thickness/length

specified for this product.

(

P23 [Installation and Connection Preparations

(VN-H657U)] )

(

P29 [Mounting the Camera (VN-H657WPU)] )

Is the lens cap attached?

Remove the lens cap.

Is the port number to be used when the client computer

accesses to the camera via HTTP correctly specified?

(If the port number is incorrect, the Built-in Viewer

menus will be displayed, but videos will not appear, and

a “Connection is failed” message will be displayed

instead.)

Set the HTTP port value for the Built-in Viewer to

the same value specified for the HTTP server port

on the camera’s Protocol page.

(

P63 [[Protocol] Page] )

(

P84 [[Unicast] Settings] )

The power does not turn on even when PoE Plus

is used to supply power.

Is connection established using a PoE Plus (compliant

with IEEE802.3at Type 2) power supply device and a

LAN cable of Category 5e or higher?

Check the cable. For some PoE Plus power supply

devices (such as a hub), power will not be supplied

when the number of PoE/PoE Plus terminals

connected exceeds the limit of the total electrical

power that can be supplied. For more information,

please refer to the instruction manual of the PoE

Plus power supply device.

The power of the camera turns off when

VN-H657WPU is used in an environment under

-10°C.

When power is supplied using PoE Plus, the heater

will not work. Connect the VN-H657WPU to an AC

24 V power supply when using it in an environment

under -10°C.

Power turns on, but shuts down once the camera

starts rotating.

Is the adhesive tape attached during shipment

detached? Is there any foreign object inside the

product that prevents the camera from rotating?

If the camera unit is unable to rotate when you try to

turn it, the power will shut down automatically to protect

the equipment.

Remove the adhesive tape attached during

shipment, and check whether the camera unit

rotates by turning it manually.

(

P10 [Transportation] )

Is there any problem with the power cable for

connecting this product to the power supply unit? (If the

cable is too long or thin, this may increase the

resistance and prevent the voltage from being properly

supplied.)

Connect using a cable with a thickness/length

specified for this product.

(

P23 [Installation and Connection Preparations

(VN-H657U)] )

(

P29 [Mounting the Camera (VN-H657WPU)] )

I do not know the IP address of the camera.

If no changes have been made to the factory default

settings, the IP address is 192.168.0.2, and the subnet

mask is 255.255.255.0.

If you have set the [IP Setting] to “DHCP Enable” and

if you start the camera on the LAN where no DHCP

server exists, you can start the camera with the factory

default IP address.

If you have a computer connected to the same LAN,

search for the IP address using

“JVC-VN-SearchTool” on the computer.

I cannot display the Settings page of the camera.

Check the current settings of Internet Explorer.

When a proxy server is in use, configure the proxy

server settings of the Internet Explorer accordingly.

Cannot find the menu items and operating items

of the Built-in Viewer described in the instruction

manual.

Is the firmware updated?

Check out the latest firmware from our website and

update the firmware as necessary.

(

P10 [Updated Information] )

Troubleshooting

Others

Содержание VN-H657U

Страница 1: ...ect to change for further improvement without prior notice Please check the latest version of the INSTRUCTIONS from the following Mobile User Guide or download the PDF from the URL below Thank you for purchasing this product Before operating this unit please read the instructions carefully to ensure the best possible performance Please read the following before getting started For Customer Use Mod...

Страница 2: ...heating these openings must not be blocked or covered The openings should never be blocked by placing the appliance on a bed sofa rug or other similar surface This appliance should never be placed near or over a radiator or heat register This appliance should not be placed in a built in installation such as a bookcase unless proper ventilation is provided 9 This appliance should be operated only f...

Страница 3: ...following the operating instructions Adjust only those controls that are covered by the operating instructions as improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the appliance to normal operation If the appliance has been dropped or the cabinet has been damaged When the appliance exhibits a distinct change in per...

Страница 4: ...l interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Due to design modifications dat...

Страница 5: ...ur country for the treatment of old electrical and electronic equipment Attention This symbol is only valid in the European Union Dear Customer This apparatus is in conformance with the valid European directives and standards regarding electromagnetic compatibility and electrical safety European representative of JVC KENWOOD Corporation is JVC Technical Services Europe GmbH Postfach 10 05 04 61145...

Страница 6: ...the rated valuemayresultinfailures smokeorfire If the camera breaks down turn off the power and contact your dealer immediately When a power beyond the rated value is supplied the internal components may be damaged even if no abnormality is found on the appearance and operation of the camera Please contact your dealer immediately for servicing charged separately This unit is able to divert lightni...

Страница 7: ...n the Settings Page 37 Built in Viewer Menu List 37 Basic Setting1 Page 38 Basic Setting2 Page 39 Advanced Settings Page 41 Camera Page 41 Encoding Page 45 Alarm Page 48 Alarm Environment Page 50 FTP Recording Page 52 PTZ Page 54 Auto Patrol Page 56 Privacy Mask Page 57 Motion Detection Page 59 Tampering Detection Page 60 Network Page 61 Protocol Page 62 Multicast Page 64 Time Page 65 Password Pag...

Страница 8: ...oes not have a slowdown mechanism it is very durable has a high stopping accuracy and can rotate smoothly even at low speed Day Night Surveillance This product is equipped with an infrared filter mechanism During low illuminance such as nighttime switching the infrared filter to OFF will switch the product to high sensitivity mode B W Use of One touch Lock Mechanism VN H657U Itemploysanoriginal on...

Страница 9: ...tems to refer to Contents of this manual 0 Our company holds the copyright to this manual Any part or all of this manual may not be reproduced without prior consent from the company 0 Windows Internet Explorer and ActiveX are registered trademarks of Microsoft Corporation in the U S and other countries 0 Intel Core is a registered trademark of Intel Corporation in the U S and other countries 0 iPh...

Страница 10: ...cations subject to steam or oil such as kitchens 0 Special environment such as those with combustible atmosphere 0 Locations that are subjected to radiation X rays salt attack or corrosive gases 0 Locations where medicine is used such as pools 0 Hot or cold places that are beyond the allowable operating temperature range Allowable operating temperature VN H657U 10 C to 50 C Allowable operating tem...

Страница 11: ...r followed by wiping with a dry cloth 0 Whenthesamepositionismonitoredcontinuously over a long period the increased contact resistance on the horizontal rotation section may cause noise interferences in the images and operation from the computer may become unstable As such this product is equipped with an auto cleaning function that performs cleaning once a week Disclaimer 0 The motion detection a...

Страница 12: ...quipped with intelligent features may include a broadcast multicast suppression function Viewing of multicast images on this product may fail if this function is enabled 0 The electronic shutter of this product is set to 1 30 by default For regions with a commercial power supply frequency of 50 Hz switch to Flickerless during use under fluorescent lights excluding inverter lighting equipment to pr...

Страница 13: ... motion detection and tampering detection features are simple functions They cannot be used as a substitute for a security alarm JVC shall not be liable for any inconveniences or damages caused in the event of false detection or failure to detect by these functions We shall not be liable for any inconveniences or damages caused as a result of operational failure for alarm input output Accessories ...

Страница 14: ...cation The MAC address is a unique physical address of the product This address cannot be altered D Fall prevention wire Attach it to the fall prevention wire fixing bracket N of the ceiling mount section E Lens camera module You cannot replace the lens alone F Camera head G Dome cover The dome cover is a delicate object Handle it with care Note 0 Do not peel off the protective sheet which is atta...

Страница 15: ...onnecting the alarm signal cable A P17 Alarm Input Output Signal A P24 Connect the alarm signal cable to the alarm signal terminal List of Alarm Signal Terminal Signals Pin Number Signal Name 1 INPUT1 2 INPUT1 COM 3 INPUT2 4 INPUT2 COM 5 OUTPUT1 6 OUTPUT1 COM 7 OUTPUT2 8 OUTPUT2 COM L Fall prevention wire for ceiling mounting hole Mount a fall prevention wire for ceiling from the ceiling slab or c...

Страница 16: ...work It supports PoE Plus IEEE802 3at Type 2 and enables you to use this camera without having to connect to a power supply using a power cord A P30 Connect the LAN cable G Heater ON OFF switch This is the ON OFF switch of the built in heater The built in heater prevents the dome cover from fogging up and snow or frost from attachingtothedomecover Wheninstallingthe heater at an unrequired location...

Страница 17: ...t supply voltage IN COM Rating Low level terminal current 1 mA and below High level terminal voltage 3 3 V Alarm Output Signal Connect to alarm devices such as alarm indicator light or buzzer 0 Alarm output signal is an open collector output insulated with photo coupler Memo 0 You can select whether to set the contact to short Make or open Break during an alarm in the Alarm page of the Advanced Se...

Страница 18: ...k bandwidth for the data volume to be sent out by the camera Do not send multicast stream that exceeds the bandwidth If the entire bandwidth is used by the multicast stream control of this camera via the network may fail 0 Data volume to be sent by the camera varies with the settings and number of distributions 0 The maximum bit rate for transmission is about 40 Mbps 0 Supports up to 20 clients at...

Страница 19: ...ving data via multicast Network Jitter When there is considerable network jitter delay time may be prolonged and the image frame rate may drop In the case of H 264 noise interference may occur and playback may fail Packet Loss When acquiring images from camera via TCP packet loss may be recovered by TCP transmission When there is considerable delay in the network however missing data may occur and...

Страница 20: ...lection of Languages on Settings Page There is a radio button for selecting the language at the right top corner of the setting pages however the language will be automatically set according to the OS environment of your computer If you select Japanese while using an English language OS it may not be correctly displayed because there is no Japanese environment Make sure to use the setting page acc...

Страница 21: ...dition links on the setting pages are also displayed according to the access rights of the user Memo 0 For details and a list of the pages refer to the following A P37 Built in Viewer Menu List admin Top Menu Sub Menu Basic Setting1 Network Time Basic Setting2 Camera Encode Advanced Settings Camera Encoding Alarm Alarm Environment FTP Recording Top Menu Sub Menu Advanced Settings PTZ Auto Patrol 0...

Страница 22: ...it A Table etc Camera Ceiling mount Camera fixing lock knob x2 A Release the locks by sliding them in the direction indicated by the arrows B Push the lock knobs inward from both the left and right directions as indicated by the two arrows If the camera fixing lock knob is too stiff push the knob hard while pressing the edge of the camera unit A in the diagram against the table you are using C Lif...

Страница 23: ...ed on the supplied CD ROM or turning the power supply of each camera on separately to avoid duplication Caution To supply power to this product make use of AC 24 V 50 Hz 60 Hz or PoE Plus IEEE802 3at Type2 Make use of the correct voltage Be sure to use an AC 24 V supply that is isolated from the primary power supply circuit Supplying a power beyond the rated value may result in failures smoke or f...

Страница 24: ...ucts 0 AWG 22 to AWG 18 or equivalent products Note 0 Noises from an external source may cause the camera to malfunction even when the cable used is within 50 m In this case move the cable away from the noise source 8 After connection of the cables is complete bundle them with a wire clamp supplied Wire clamp supplied Tie here Wire clamp fixing hole Note 0 To prevent the cables from tangling and c...

Страница 25: ...ling mount section act as an insulation between the ceiling mount section and the ceiling structure If the ceiling structure is metal and insulation is not provided between the camera and the ceiling structure image noise may occur Be sure to provide insulation 2 Remove the tape lens cap and packing sheet from the lens section of the camera 3 Mount the dome cover on the main unit and remove the pr...

Страница 26: ...ixing lock knobs are not locked i e lock knobs are on top The camera cannot be mounted if the lock knobs are locked 0 When pulling out the cables from the side remove the cable cover of the camera A P24 Pulling out the cables from the side 6 Lock the camera fixing lock knobs x2 0 When the camera is mounted on the ceiling mount section lower the camera fixing lock knobs x2 in the direction of the a...

Страница 27: ...ll prevention wire 30 mm below the center of the upper two anchor bolts that are used to mount the camera 213 176 60 20 152 126 63 Φ 45 12 30 Anchor bolts to mount the camera Anchor bolt to mount the fall prevention wire 4 Pull the cables from the hole in the wall 0 Pull the power cable LAN cable and alarm signal cable from the wall Alarm signal cable Power cable LAN cable Setting Up the Camera 1 ...

Страница 28: ...y not turn out clear 0 When installing on a rainy day ensure that raindrops do not enter the interior 4 Mount the dome cover to the camera 0 Usethescrews x4 tomountthedomecover to the camera When installing the dome cover make use of the three catches and the center mark of the cover as a guide Install suchthatthecentralmarkappearsabovethe JVC mark of the camera Center mark facing the JVC mark Pos...

Страница 29: ...ower cable Go to the next step A P30 Connect the LAN cable 0 After connecting the power cable wind the waterproof tape adhesive 0 After connecting push the power cable into the arm of the camera To Power Supply Insulating tape Solder welding or crimping Wind the waterproof tape adhesive Power cord for connecting to AC 24 V Reference value Conductor Diameter mm Maximum connection distance m Φ1 0 an...

Страница 30: ...rk Use an AC 24 V power supply when using the camera in an environment under 10 C 0 Cross cables cannot be used with some computers When connecting the camera directly to a computer check the computer s LAN specifications in advance 6 Connect the alarm signal cable 0 Connect the alarm signal cable to external devices such as a sensor or buzzer 0 For information on the color and signal name of the ...

Страница 31: ...ment is performed Otherwise the camera may malfunction due to rain water seepage 0 Use GE silicon or other similar product for the sealing material 8 Remove the dome cover protective sheet Protective sheet Installation of the camera is complete Next set the IP address of the camera A P32 IP Address Setting Procedure Removing the Camera 1 Dismantle following the steps for mounting in the reverse or...

Страница 32: ...u have changed the settings Otherwise your settings will be lost and the camera may returned to the factory defaults Step1 Set the IP Address of the Computer for Configuring the Camera Settings The camera is set to DHCP Disable the DHCP client function is Off by default The camera is first started up using the following IP address Set the IP address of the PC correctly so that you can communicate ...

Страница 33: ... verification https for all sites in this zone box C Add the URL of the camera to the zone If you use the camera with factory defaults add the following URL to the zone http 192 168 0 2 D Select Trusted sites in Tools Internet Options Security and click Custom Level E From the Security Settings window select Enable in Scripting Active scripting Select Enable 4 If ActiveX controls and plug ins of I...

Страница 34: ... Camera to the Computer 1 Launch the Internet Explorer A B A EntertheIPaddressofthecamera forexample the factory default of http 192 168 0 2 B Click N Memo 0 If the proxy server settings for access to the Internet via the Internet Explorer is enabled you may not be able to specify the IP address directly In this case change the proxy settings of the Internet Explorer 0 You can open the Basic Setti...

Страница 35: ...n starts This is not a malfunction 0 The settings required for running the Built in Viewer on the PC are stored in cookies 0 Settings that are stored in cookies are information related to the operation of the Built in Viewer such as the number of the encodertobedisplayed andwhetherthedisplay size is set to a specified or variable size Settings related to camera operation are not stored in cookies ...

Страница 36: ... camera restarts using the new IP address The camera takes about 1 minute to restart Memo 0 Access from this computer may fail when the IP address of the camera is changed If you access the camera from the same PC set the IP address of the PC accordingly If the display or configuration of the open window appears strange Check the PC settings as follows A Select Start Control Panel Appearance and P...

Страница 37: ...eous Page Built in Viewer Menu List The following items can be set Depending on the logged in user name some items may not be set due to the access authorization In such case items won t be displayed Basic Setting1 1 P 38 Basic Setting2 2 P 39 Advanced Settings P 41 Camera 2 P 41 Encoding 2 P 45 Alarm 2 P 48 Alarm Environment 2 P 50 Alarm Output P 51 FTP Recording 2 P 52 PTZ 2 P 54 Limit P 54 Pres...

Страница 38: ...IP address 192 168 0 2 and subnet mask 255 255 255 0 approximately 2 minutes after startup Set values RDHCP Disable DHCP Enable 9 IP Address Sets the IP address of camera Factory default R192 168 0 2 9 Subnet Mask Sets the subnet mask of camera Factory default R255 255 255 0 9 Default Gateway Sets the default gateway of camera Enter 0 0 0 0 if you do not want to set a default gateway Factory defau...

Страница 39: ...a ID stored in Scenefile For details refer to the following A P41 Camera Page 0 General General location 0 Indoor Place with indoor lighting 0 Outdoor For shooting the subject in sunlit conditions 0 ActiveGamma The most appropriate gamma correction is applied according to the brightness of the image 0 Traffic For shooting a subject that moves at high speeds for example during road surveillance 0 D...

Страница 40: ...1080 Frame size 1920 1080 frame rate 5 fps file size per frame 200 KB bit rate AFS 0 JPEG 1280 960 Frame size 1280 960 frame rate 5 fps file size per frame 120 KB bit rate AFS 0 JPEG 640 480 Frame size 640 480 frame rate 5 fps file size per frame 30 KB bit rate AFS 0 Set in Encoding Page Multi encoding and details can be set on the Encoding page Memo 0 If Set in Encoding Page is selected the detai...

Страница 41: ... to the API Guide on the supplied CD ROM Scenefile You can select the setting that is suitable for the shooting scene You can select the following eight scenes You can customize the Camera page settings except Camera ID stored in Scenefile 0 General General location 0 Indoor Place with indoor lighting 0 Outdoor For shooting the subject in sunlit conditions 0 ActiveGamma The most appropriate gamma ...

Страница 42: ...on as you select LowNMidNHigh the more likely there will be an afterimage White Balance For selecting the white balance control feature 0 ATW Wide Switches to the Auto Tracking White Balance automatic color temperature tracking Wide mode Adjusts the white balance automatically according to the color temperature of the light Color temperature 2500 K to 8500 K 0 ATW Narrow Switches to the Auto Track...

Страница 43: ...the sensitivity level the screen may appear white or white dots may occur or noise may become more visible However this is not a malfunction 0 If Shutter Speed is set to 1 50 to 1 10000 Sense Up can only be set to OFF Note 0 When Sense Up is set to a value other than OFF flickers occur under the light of fluorescent or mercury lamps This is not a malfunction of the camera but is due to principles ...

Страница 44: ...witching from the Color mode to B W mode When this happens set this item to ON to focus automatically Set values RON OFF Memo 0 Auto focus may not be able to achieve focus depending on the camera setting subject and light condition In this case please adjust the focus manually 9 Light This item sets the illumination of the object during B W mode 0 Normal Select this for normal illumination 0 IR Se...

Страница 45: ...a high performance computer In this case lower the Framesize Framerate and Bitrate and check the image again Memo 0 H 264 High indicates H 264 High Profile and H 264 Baseline indicates H 264 Baseline Profile Settings Setting values with R are default values Encode Select the encoding from Single Encode or Multi Encode 0 Single Encode A P45 When Single Encode is selected in Encode 0 Multi Encode A ...

Страница 46: ...el 0 AFS Encoding is performed such that the target file size is the average size of multiple JPEG images 0 VFS The quantization table during JPEG encoding will be maintained and the file size will increase or decrease according to the input signals When recording JPEG data to a recorder with a limited storage capacity the maximum recording time may vary as the file size fluctuates under this sett...

Страница 47: ...h is selected Encoding starts from the I frame Shortening the interval stabilizes the picture quality even when there are rapid changes in the video image However the picture quality for images with little change will deteriorate Encoder No 1 Encoder No 2 and Encoder No 3 settings 5 10 15 R30 60 90 120 frames 9 Quality when JPEG is selected Selects the JPEG picture quality scalable rate control me...

Страница 48: ...e Performs no action 0 Mail Sends out e mail Specify the recipient s mail address The subject of the mail is Alarm from model name For example the subject is Alarm from VN H657WP in the case of VN H657WPU Enter the message to send in Mail Text Enter a message not longer than 127 characters To attach the latest image to the mail set JPEG Attachment to ON 0 TCP Sends the text string input in the TCP...

Страница 49: ... Specify whether or not to attach an image file to the mail To attach JPEG images check the Attach box and select the transmission channel 0 Encoder Specifies an Encoder No for encoding of attached JPEG files Memo 0 You cannot select JPEG Attachment if there is no channel with Encode set to JPEG TCP 0 TCP IP Address Enter the IP address or FQDN of the destination of TCP notification 0 TCP Port Num...

Страница 50: ...the alarm action with respect to each day of the week and setting the corresponding time of the day 0 Applicable day of week Sunday Monday Tuesday Wednesday Thursday Friday Saturday 0 Alarm action Unmask All Mask All Unmask Span Mask Span 0 Applicable time period Specify the starting and ending time of the alarm in hours and minutes Alarm Environment Page This page sets up the alarm environment Th...

Страница 51: ...set the POP server Set values RDisable Enable 9 POP Server For setting the IP address or FQDN of the POP server 9 Port Number Input the port number Set values 0 to R110 to 65535 9 User Name Enter the user name 9 Password Enter a password Alarm Output Configure settings related to alarm output from an alarm output cable or connector 9 Duration Set the output duration for Manual Output Set values R0...

Страница 52: ...IP address or FQDN of the FTP server Path For setting the path name When Path is left blank FTP transfer will be performed to the home directory of the FTP server Memo 0 To enable FTP transfer to a directory below the home directory set the corresponding directory name in Path Delimit the directory using Example subdir1 subdir2 0 Destination directory of FTP transfer will be dependent on the FTP s...

Страница 53: ...coder setting 9 Trigger1 Interval Trigger2 0 Trigger1 Select the 1st trigger to perform an action Set values RPin Input1 Make Pin Input2 Make Pin Input1 Break Pin Input2 Break Position Motion Detection Tampering Detection Time FAN Stop 0 Interval Specify the maximum interval between each trigger for Trigger1 and Trigger2 Set values 1 to 3600 0 Trigger2 Select the 2nd trigger to perform an action S...

Страница 54: ...ime to return the operation with Auto Return Set values R1 2 3 5 10 20 30 60 minutes 9 Test Click Execute to test run the configured Auto Return operation Limit 9 EZoom Limit When the zoom lens is operated to TELE side optical zoom works and electronic zoom works after optical zoom becomes full This item sets the maximum value of the electronic zoom function Set values 1 R2 4 8 10 Memo 0 As electr...

Страница 55: ...ent Auto Trace or Preset Position operation 9 Tilt Limit This item sets the movable range of the tilt vertical operation during manual operation When this item is set to 10 the movable range of thetiltoperationisfrom10 to90 Itcannotoperate between 5 and 9 When the Auto Flip item is set to Digital Flip Tilt Limit is set for the tilt operation to 180 Set values 5 Degree to R0 Degree to 10 Degree Mem...

Страница 56: ...he Preset Position Speed in Speed to High Note 0 When Auto Flip is set to other than OFF the camera can be moved to areas outside the pan limit with the Tilt operation When Digital Flip is set use the Tilt operation to flip and return to the pan limit area again When Mode1 Mode2 or Mode3 is set and the camera is moved to inside of the pan limit with Pan operation it will stop at the pan limit posi...

Страница 57: ...vacy masks for this unit This page can be used during access using admin or operator 0 Click Advanced Settings in the side menu and click Privacy Mask 0 Press the OK button to enable the new settings 0 If the distribution capability of the camera is exceeded when images are acquired from the camera by the Built in Viewer or other clients images may not appear on the Privacy Mask page Stop the Buil...

Страница 58: ...al settings are restored Note 0 The tilt angle where mask can be set is within 40 from the horizontal position 0 The default home position 45 from the horizontal position is outside the range of the privacy mask 0 To change the privacy mask position to the upper area from horizontal direction press the up button until the end of the horizontal position release the button and press it again Only th...

Страница 59: ...ight source may be detected as motion 0 The motion detection feature is not intended to prevent theft or fire This feature may not function properly depending on the conditions of the object and settings Our company shall not be liable for any accident or damage that occurs 0 Detection may not work depending on the installation conditions and subject 0 When Tampering Detection is set to ON the mot...

Страница 60: ...y not function properly depending on the conditions of the object and settings Our company shall not be liable for any accident or damage that occurs 0 Detection may not work depending on the installation conditions and subject 0 When Motion Detection is set to ON the tampering detection feature cannot be used 0 When the Tampering Detection page is opened electronic zoom is canceled Settings Setti...

Страница 61: ...o the following A P32 IP Address Setting Procedure Set values RDHCP Disable DHCP Enable 9 IP Address Sets the IP address of camera Factory default 192 168 0 2 9 Subnet Mask Sets the subnet mask of camera Factory default 255 255 255 0 9 Default Gateway Sets the default gateway of camera Enter 0 0 0 0 if you do not want to set a default gateway Factory default 0 0 0 0 9 Host Name Sets a host name of...

Страница 62: ...ertification This page is for creating a new server certificate for local authentication Press the Create Server Certificate button to create the server certificate Note 0 Do not use the sample that has been preset for the server certificate Make sure that you create a new server certificate Memo 0 The characters that can be input varies with each item Item Usable Characters Country Code 2 letter ...

Страница 63: ...plorer address bar with the camera in the factory default state https 192 168 0 2 When the port number is changed to 8080 input the new port number after the IP address as follows https 192 168 0 2 8080 Input port number 0 Upon changing the HTTPS server port the port number for requesting video stream distribution will also be changed 9 SNMP For setting SNMP Set values ON ROFF 9 AMX Device Discove...

Страница 64: ...e rate can be changed when Encode is set to JPEG Set values R30 fps 15 fps 10 fps 7 5 fps 5 fps 3 fps 2 fps 1 fps 1 2 fps 1 3 fps 1 5 fps 1 10 fps 1 30 fps Memo 0 You can specify a frame rate that does not exceed the upper limit specified in the Basic Setting2 page or Encoding page A P45 Encoding Page 9 Destination Address For specifying the destination address for distribution by the preset encod...

Страница 65: ...ntinuous immediately before and after acquiring the time from the NTP server SNTP Server Sets an IP address of NTP server Factory default 0 0 0 0 Interval Sets a unit and values of measurement for the time interval at which to access the NTP server Set values Min 1 60 RHour 1 24 Day 1 31 Time Displays the clock time of camera You can correct the time by entering a value without seconds Memo 0 The ...

Страница 66: ...racter strings displayed 9 Password Enter a password You can use a combination of alphanumeric characters with hyphen period and underscore _ Specify a password between 1 and 16 characters The camera is case sensitive 9 Password Re Input Enter the new password again for confirmation 9 Action Enables password settings or deletes them When you press a button its confirmation screen appears 0 Set but...

Страница 67: ...ra is restarting immediately after firmware updating If the power is shut down it may cause a malfunction of camera 0 Beforestartingfirmwareupdating terminateany access to the camera by the viewer or others except for the access from the Maintenance Page If an access to the camera from anything other than the Maintenance Page is valid and if youstarttoupdatethefirmware theaccessfrom this Maintenan...

Страница 68: ... the camera is displayed This page can be used during access using admin or operator Settings Operation 9 Total Sending Bitrate Displays the total TCP UDP bit rate sent by the camera and individual bit rates 9 Destination Displays the number of streams the camera is sending Log 9 System Log Displays a log 68 Advanced Settings Page Miscellaneous Page Setting Using Internet Explorer ...

Страница 69: ...ible configuration Position List Page Displays information on the preset position This page can be used during access using admin or operator Memo 0 This product enables setting up to 100 preset positions including HOME and 1 to 99 0 For details about the preset position see the PTZ Settings page A P78 Preset Position Advanced Settings Page Settings Page 69 Setting Using Internet Explorer ...

Страница 70: ...ings of Auto Patrol This page can be used during access using admin or operator 0 The patrol information consists of three screens The screen below appears when Patrol Settings0 is clicked 70 Advanced Settings Page Patrol Settings Page Setting Using Internet Explorer ...

Страница 71: ...ncoding OFF Alarm Page Item Factory Settings Action Disable 1st Trigger Pin Input1 Make Max Interval 2nd Trigger Disable Action Position Number 1 Mail Settings 2 Unset Mail Address 2 Mail Text 2 JPEG Attachment 2 Encoder 2 TCP IP Address 3 TCP Port Number 3 TCP Data 3 JPEG Attachment 3 Encoder 3 No 2 JPEG 640 480 UDP IP Address 4 UDP Port Number 4 UDP Data 4 Alarm Output Duration 5 Scene File 6 Ge...

Страница 72: ...ger 5 sec Sunday to Saturday Unmask All PTZ Page Item Factory Settings Auto Return Mode OFF Return Time 1 minute EZoom Limit 2 Pan Limit OFF Tilt Limit 0 Degree Speed High Auto Flip Digital Flip Auto Patrol Page Item Factory Settings Position 0 to 99 Stay Time 10 Moving Speed High Privacy Mask Page Item Factory Settings Privacy Mask OFF Brightness Setting 4 Motion Detection Page Item Factory Setti...

Страница 73: ...ate 30 fps Destination Address 225 0 2 1 Destination Port 59152 Encoder No 3 Framesize 640 480 Framerate 30 fps Destination Address 225 0 4 1 Destination Port 29152 Time Page Item Factory Settings SNTP OFF SNTP Server 0 0 0 0 Interval Time 1 24 1 Time Zone GMT UTC Password Page Item Factory Settings Password Displayed as Default passwords are admin jvc operator jvc user jvc Password Re Input Maint...

Страница 74: ...f the display or configuration of the open window appears strange check the computer settings as follows A Select Start Control Panel Appearance and Personalization B Open Adjust screen resolution under Display C Check that Resolution is set to Monitor size recommended in use D Otherwise change the Monitor size recommended setting and press the OK button E In Display Settings press the Keep change...

Страница 75: ...e camera Set values RHTTP Unicast RTP Multicast Memo 0 When playing back via multicast start multicast sending on the Multicast page A P64 Multicast Page Note 0 If you select RTP Multicast and start the Built in Viewer you may be alarmed by the Windows Firewall In this case select Do not block and proceed to the next step 0 If you select Block the multicast stream will be blocked by the Windows Fi...

Страница 76: ...ature 3200 K to 8000 K 0 ATW Full The Auto Tracking White Balance automatic color temperature tracking adjusts the white balance automatically in a wide color temperature range according to the color temperature of the lighting 0 AWC Selects the Auto White Balance Control AWC mode Set values RATW Wide ATW Narrow ATW Full AWC 9 R Gain Sets the gain of R red during AWC 0 button Increases the redness...

Страница 77: ...d from the photometry area 9 Mode 0 OFF Disables backlight compensation 0 Area 1 to 4 Select a photometry area from the four areas Set values ROFF Area 1 Area 2 Area 3 Area 4 Area 4 Area 3 Area 2 Area 1 OFF Photometry area Memo 0 The backlight compensation area is not linked to the electronic zoom Day Night Sets video to Black White mode Also allows you to select from among 3 levels for automatica...

Страница 78: ...100 preset positions including HOME and 1 to 99 0 When setting preset positions and Pan Limit is ON pan operation is unavailable in the prohibited areas 0 As moving preset positions has priority over pan limit set the preset positions when Pan Limit is OFF After that when Pan Limit is set to ON the camera will pan regardless of the prohibited areas 0 Items that are stored in the preset position in...

Страница 79: ...direction from the Start toward the Return You can specify any random position as the start and return positions except under the following conditions 0 Tilt angle of 90 or larger An error message appears if the angle is set to 90 or larger Memo 0 If the zoom ratio between the Start and Return is different from each other linked operations between zoom and pan tilt may not be even Speed Select the...

Страница 80: ... 9 State Display The current status is displayed 0 Standby The camera is on standby Record Stop is invalid 0 Recording The camera is recording Click Record Stop to finish recording Completed will be displayed 0 Completed Recording is completed After Completed is displayed for three seconds Standby will be displayed 0 Timeout 30 seconds has passed since recording started Operation for the 30 second...

Страница 81: ... on Center is not functioning properly set the magnification to 100 by clicking the magnifying glass icon at the bottom right of the window in the case of Internet Explorer 8 or the settings icon at the top right corner in the case of Internet Explorer 9 If doing so does not resolve the problem set Protocol of Built in Viewer to HTTP Unicast and Encoder to No 1 A P75 Built in Viewer Screen Configu...

Страница 82: ...ually is stopped when Auto Return starts Preset Position Select a preset position and press the GoTo button When the selected position has been registered the camera will move to the selected position Set values HOME 1 to 99 Memo 0 This product enables setting up to 100 preset positions including HOME and 1 to 99 0 For details about the preset position see the PTZ Settings page A P78 Preset Positi...

Страница 83: ... an object using the button by altering the EZoom Limit settings A P54 EZoom Limit Speed Sets an operation speed 9 Pan Tilt Controls the speed of Pan Tilt operation A larger value increases the operation speed Set values 1 to 8 9 Zoom Controls the speed of Zoom operation A larger value increases the operation speed Set values 1 to 4 9 Variable This function adjusts the Pan Tilt operation speed by ...

Страница 84: ...camera via HTTP Set to the same value as HTTP Server Port of the Protocol page A P62 Protocol Page Factory default 80 JPEG Frame Rate Sets a frame rate for image acquisition by the viewer A high frame rate increases the amount of data processed by the computer where the viewer is running Set values 30 fps 15 fps 10 fps 7 5 fps 6 fps 5 fps 3 fps 2 fps 1fps 1 2 fps 1 3 fps 1 5 fps 1 10 fps 1 15 fps ...

Страница 85: ...ick the Apply button the current settings are made valid on the viewer and they are stored in the computer Multicast IP Address You can change the multicast IP address Factory default 225 0 1 1 Multicast Port You can change the multicast port number Factory default 49152 Memo 0 Set the multicast IP address and multicast port to the same value specified for the destination address and destination p...

Страница 86: ...rmation stored in the JPEG data or stream data at the bottom right of the screen Stream data Stream data encoded with H 264 Baseline or H 264 High Set values ON OFF Memo 0 You can display the time at the bottom right corner of the screen by setting Time under Viewer Setup of the Built in Viewer to ON Normally the characters are displayed in white If the level of performance is not sufficient for d...

Страница 87: ...Name To change the name of the folder for storing captured files enter the folder name Factory setting during installation of viewer Model For example the folder name is VN H657WP in the case of VN H657WPU Exiting Built in Viewer Click the button at the right top corner of the window to exit the viewer Memo 0 When you start the Built in Viewer the next time start up Internet Explorer and enter the...

Страница 88: ...the VN H657WPU to an AC 24 V power supply when using it in an environment under 10 C Power turns on but shuts down once the camera starts rotating Is the adhesive tape attached during shipment detached Is there any foreign object inside the product that prevents the camera from rotating If the camera unit is unable to rotate when you try to turnit thepowerwillshutdownautomaticallytoprotect the equ...

Страница 89: ...ability is exceeded images are distributed at the lower frame rate so that the upper quantity limit of distribution data is not exceeded Multicast images do not play NStart manual multicast streaming from the Multicast page of the camera A P64 Multicast Page NDuring multicast reception on the Built in Viewer check to ensure that Destination Address and Destination Port in the Multicast page of the...

Страница 90: ...you are using or if you are still unable to resolve the issue with the above operation please consult your network administrator or installation technician Characters of the file name registered in the FTP server are garbled NWhendouble bytecharactersaretobeusedforthe file name make use of an FTP server for which the character code is EUC JP Videos set to be exported are not saved to my computer N...

Страница 91: ...f consumable parts is chargeable within the guarantee period Consumable Parts Estimated Lifetime Camera module Zoom operation Focus operation Approx 2 million operations Approx 4 million operations Slip ring Approx 5 million operations Fan Approx 50 000 hours Heater relay VN H657WPU Approx 100 000 operations Thin coaxial cable Approx 3 million operations Replace the fan every five years Consumable...

Страница 92: ... unit time has been exceeded when you press the OK button 0 Refer to the table below for the settable Encoder No 1 and No 2 combinations 30 1 30 1 30 1 30 1 30 1 30 1 30 1 30 25 15 10 7 5 5 3 1 1080 1920 1080 1920 960 1280 720 1280 480 720 480 640 360 640 240 352 240 320 30 3 1 7 5 5 15 10 25 Framerate Framesize Encoder No 2 settings Encoder No 1 settings 30 1 30 1 30 1 30 1 30 1 30 1 30 1 30 30 2...

Страница 93: ...r No 3 setting restricted ü 2 Encoder No 2 settable Encoder No 3 setting restricted Both Encoder No 2 and Encoder No 3 not settable 1 For example if Encoder No 1 is set to a frame size of 1920 1080 and a frame rate of 30 fps Encoder No 3 is operable but will be subject to restrictions on the settable frame size and frame rate values For details refer to the following A P94 Restrictions when Encode...

Страница 94: ...15 25 25 7 5 15 15 25 15 25 25 15 25 5 15 25 25 15 15 15 30 30 30 30 30 30 30 30 30 30 30 30 30 30 15 30 30 30 30 30 3 10 30 30 30 30 10 25 30 30 30 30 30 30 30 5 15 30 30 25 30 10 30 30 30 30 30 30 30 30 30 30 30 30 30 30 15 30 30 30 30 30 3 7 5 15 25 25 30 10 15 25 25 25 25 30 25 30 5 15 25 30 15 25 30 25 15 10 7 5 5 3 1 30 25 15 10 7 5 5 1 30 25 15 10 1 30 25 15 1 30 25 15 5 3 1 10 7 5 360 640 ...

Страница 95: ...be selected Color level adjustment YES Edge enhancement Horizontal and vertical level adjustable Network section Image compression format JPEG H 264 High Profile H 264 Baseline Profile Frame size 1920 1080 1280 960 1280 720 720 480 D1 640 480 640 360 352 240 320 240 Network interface Supports 100 BASE TX 10 BASE T FULL HALF Auto negotiation LAN Specifications Compliant with IEEE802 3 and IEEE802 3...

Страница 96: ...W Accessories INSTRUCTIONS Installation IP Address Settings 1 Warranty Card for USA 1 Template 1 CD ROM 1 Wire Clamp 1 Ceiling mounting hole Unit mm 22 5 23 Screw mounting hole Position where cables are to be pulled out from the side Camera outer diameter 1 2 0 1 2 0 Φ140 Φ160 Mounting hole Φ80 Screw mounting hole FRONT mark Front of camera Dimension Unit mm Φ160 201 199 90 5 S R 7 2 5 Specificati...

Страница 97: ...he interval up to two hours while the interior is being heated up by the built in heater Power source Supply voltage AC 24 V 50 Hz 60 Hz or PoE Plus Current consumption AC 24 V power supply AC 24 V 2 5 A Power consumption PoE power supply PoE Plus 21 W Accessories INSTRUCTIONS Installation IP Address Settings 1 Warranty Card for USA 1 CD ROM 1 RJ 45 Conversion Connector 1 Silica Gel 3 Wall mountin...

Страница 98: ... VN H657U HD IP PTZ CAMERA VN H657WPU OUTDOOR HD IP PTZ CAMERA 2013 JVC KENWOOD Corporation LST1528 001A ...

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