Troubleshooting
Problem
Symptom
Action
Reference
Page
Power does not turn on
The "HELLO" message remains
displayed, and the unit does not start
up.
Press the [RESET] button on the front
panel.
If it does not start up, stop using this unit,
unplug the plug from the power point, and
bring it to the dealer or "Service Centre".
"FAN LOCKED" is
displayed on the display
window of this unit
The cooling fan motor is not working.
The cooling fan motor is spoiled. Remove
the power plug from the power point, and
consult the dealer from which this product
is purchased, or any nearby JVC Servicing
Centre.
-
Power turns off
automatically
The “AUTO POWER (OFF)” setting
is set to “2 HOURS” or “6 HOURS”.
Change the “AUTO POWER (OFF)”
setting of “SETUP” to “OFF”.
The temperature of this unit has
rose, and operation has ceased for
safety purposes.
Place this unit in an area with ventilation if
possible, and wait approximately 30
minutes for it to cool down.
-
The power turns on
automatically
The “HDMI-CEC” setting is set to
“ON”.
Change the “HDMI-CEC” setting of
“CONNECTION” to “OFF”.
Input cannot be
switched
i.LINK connection is currently being
established.
Cancel importing, or wait until the
connection ends.
There are no video
images on the monitor
Monitor only supports RGB input.
Set “HDMI --> DVI COLOUR” in the setting
menu to “RGB FIX”.
"HDCP ERROR" is displayed.
Use a monitor that supports HDCP.
-
Video images may be distorted
during reencoding/dubbing when the
monitor (TV) is connected to this unit
using a HDMI cable, or when the
screen resolution is set to “1080p”.
This is not a malfunction. Change the
“HDMI OUTPUT RESOLUTION” to a value
other than “1080p” (e.g., 1080i) if you find
it annoying.
Screen is distorted
Video images may be distorted
during reencoding/dubbing when the
monitor (TV) is connected to this unit
using a HDMI cable, or when the
screen resolution is set to “1080p”.
This is not a malfunction. Change the
“HDMI OUTPUT RESOLUTION” to a value
other than “1080p” (e.g., 1080i) if you find
it annoying.
There is no audio sound
The “HDMI AUDIO OUTPUT” setting
is set to “OFF”.
Change the “HDMI AUDIO OUTPUT”
setting of “CONNECTION” to “ON”.
The amplifier does not support
“BITSTREAM” output.
Use an amplifier that supports bitstream
output.
Dubbing cannot be
performed
The title to be dubbed is copyright
protected.
Titles that are copyright-protected cannot
be dubbed. Select a title that is not
copyright-protected.
A finalised disc has been inserted.
Insert a disc that has not been finalised.
-
The disc is not formatted.
Format the disc.
The SD card is write-protected.
Remove the SD card and remove the write
protect lock.
Others
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