24
FAQ
Q1: Why is my Power light off and the Extender not working?
A1: Please ensure the switch on the right side of the Extender is turned ON.
Q2: How to reset the Extender?
A2: When the POWER LED of the Extender is solid on, press the
RESET
button on the Extender
and hold for > 5 seconds. After the POWER LED turns solid on again, the Extender is restored to
the factory settings.
Note: Please ensure pressing the
RESET
button and holdng for > 5 seconds after the device is
powered on.
Q3: Why does the Extender fail to find the Wi
-
Fi network of my router/modem?
A3: The router may be encrypted with WEP or WPA/WPA (Enterprise). Please change the
encryption type of your original router to WPA
-
PSK, and try scanning again.
Q4: Why does it fail to log in to Web page of the Extender?
A4: Please check if the situation is before or after network extension.
a. Before extension
•
Please confirm you are connected to the correct SSID (wireless network) of the Extender
(see names of the wireless networks on the product label).
•
Check if the login address entered in the address bar is correct (
router.juplink.com
).
•
If you are unable to log in, please close the browser (not just return to the previous page) and
open a new page to try again. If it still failed, please clear all the browser cache or reboot your
mobile device.
•
If none of the above solutions work, it is recommended to restore factory settings or recharge
the plug in the socket, then try connecting and logging in again.
b. After extension
Method 1:
•
Make sure you are connected to the correct SSID (wireless network) of the Extender. If the SSID
of the Extender is the same as your original wireless network (SSID of the original router), please
check if you are connected to the wireless network of the Extender.
•
Then log in to this address:
router.juplink.com
•
If it failed, please cut off the power supply and re
-
connect it. Then try logging in to the above
IP address after the Extender extends the network automatically.
•
If it still does not work, please replace with another laptop or mobile phone to log in.
Method 2:
•
Make sure you are connected wirelessly (either to the router or to the Extender), and then log
in to the Web page of the router.
•
Open the
Client List
to view connected devices. After finding the MAC address (see product
label) of the Extender, you can obtain the IP address of the Extender assigned by the router.
•
Open a browser, enter the IP address in the address bar, and then you can access the settngs
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