Juniper SRX4200, Руководство по оборудованию

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•
Your existing service request number, if you have one
• Details of the failure or problem
• Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more
show
commands
•
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return
of the component.
Returning a SRX4200 Services Gateway or Component to Juniper Networks
To return a services gateway or component to Juniper Networks for repair or replacement,
follow this procedure:
1.
Determine the part number and serial number of the services gateway or component.
See
“Locating the Serial Number on the SRX4200 Services Gateway or Component”
on page 66 .
2.
Obtain a Return Materials Authorization (RMA) number from JTAC. See “Contacting
Customer Support” on page 65 .
NOTE: Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3.
Pack the services gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at
https://www.juniper.net/support/guidelines.html
.
For product problems or technical support issues, open a support case using the Case
Manager link at
https://www.juniper.net/support/
or call 1-888-314-JTAC (within the
United States) or 1-408-745-9500 (outside the United States).
Locating the Serial Number on the SRX4200 Services Gateway or Component
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, you must locate the serial number of the services gateway or
component. You must provide the serial number to the Juniper Networks Technical
Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization
(RMA).
If the services gateway is operational and you can access the CLI, you can list serial
numbers for the services gateway and for some components with a CLI command. If you
do not have access to the CLI or if the serial number for the component does not appear
Copyright © 2019, Juniper Networks, Inc. 66
SRX4200 Services Gateway Hardware Guide