
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day, 7 days a week in
one of the following ways:
•
On the Web, using the Service Request Manager link at:
https://support.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE:
If contacting JTAC by telephone, enter your 12-digit service request number followed
by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next
available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues an RMA number for return of the component.
Returning the PTX10003 Chassis or Components
IN THIS SECTION
Locating the Serial Number on a PTX10003 Chassis or Component | 164
Returning a PTX10003 or Component for Repair or Replacement | 169
Contacting Customer Support to Obtain Return Material Authorization | 170
Packing a PTX10003 Chassis or Component for Shipping | 171
163
Содержание PTX10003-160C
Страница 1: ...PTX10003 80C and PTX10003 160C Fixed Packet Transport Router Hardware Guide Published 2019 10 03...
Страница 10: ...Taiwan 227 United States 227 x...
Страница 19: ......
Страница 69: ......
Страница 97: ......
Страница 129: ......
Страница 152: ...5 CHAPTER Troubleshooting Hardware Troubleshooting the PTX10003 155...
Страница 153: ......
Страница 160: ......
Страница 181: ...Restricted Access Warning 183...
Страница 196: ...Jewelry Removal Warning 198...
Страница 199: ...Operating Temperature Warning 201...
Страница 209: ...DC Power Disconnection Warning 211...
Страница 213: ...DC Power Wiring Sequence Warning 215...
Страница 216: ...DC Power Wiring Terminations Warning 218...