Juniper MX480, Руководство по оборудованию

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Figure 160: RE-S-X6-64G Routing Engine Serial Number Label
See Also Replacing an MX480 Routing Engine on page 243
•
Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a service request with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
•
Your existing service request number, if you have one
• Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
• Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager:
https://support.juniper.net/support
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MX480 Universal Routing Platform Hardware Guide