NORTHSTAR ECHO USER’S MANUAL
© 2018 JTECH Medical MN065_N
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What happens if I leave the device on the charger too long?
We have designed special circuitry to protect the device’s electronic components. Charging automatically
turns off between four (4) to six (6) hours, or when charging is complete. Devices should be left to charge
until they indicate that they are done. As with any Lithium Polymer battery, leaving devices connected to
the charger for extended periods (e.g. weeks) can reduce the overall life of the battery. Leaving devices
connected over the weekend should not affect the life of the batteries.
What happens if my device does not recharge?
Because of the sensitive electronics inside, Northstar Echo devices are not designed for battery replacement
in the field. If a device fails to hold a charge, contact JTECH Medical Customer Service.
What are the current travel restrictions for Echo Devices?
Current regulations do not prohibit Echo Devices from being stored in carry-on or checked baggage. Since
the batteries are already installed safely in the devices, there are no FAA, TSA or DOT restrictions on checking
Echo devices. If the devices are checked, they should be secured properly in the hard case to guard against
the device being turned on during transport.
More information and Frequently Asked Questions are available for your JTECH Medical Northstar Echo devices
by visiting our online support at http://help.jtechmedical.com
Troubleshooting Your Devices
Problem
Probable Cause
Possible Solution
Device does not appear to
respond to the charger. The
LED does not light.
Bad Connection or
Inoperable Battery.
Check the USB daisy chain connection to the
charger and the device. If the daisy chain
connections appear to be good; remove all other
devices and try connecting the device to a different
USB connection on the USB daisy chain. If the LED
does not light up after 60 minutes, contact JTECH
Customer Service for repair options.
The Enter button will no longer
click when pressed.
Possible damaged switch.
Please contact JTECH Support for repair options.
Device LED blinks rapid RED
and then stops after a few
seconds on any attempt to
turn the device on.
Dead battery Indicator.
Charge the device for one complete cycle
(between 4 to 6 hours) and attempt to use it again.
