8.0 Limited warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from the date of purchase, the
product shall be free of defects in materials and workmanship under normal use. During the warranty period, Digital Security
Controls shall, at its option, repair or replace any defective product upon return of the product to its factory, at no charge for
labour and materials. Any replacement and/or repaired parts are warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer. The original purchaser must promptly notify Digital Security Controls in writing that
there is defect in material or workmanship, such written notice to be received in all events prior to expiration of the warranty
period. There is absolutely no warranty on software and all software products are sold as a user license under the terms of
the software license agreement included with the product. The Customer assumes all responsibility for the proper selection,
installation, operation and maintenance of any products purchased from DSC. Custom products are only warranted to the
extent that they do not function upon delivery. In such cases, DSC can replace or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the United States, with the
exception that Digital Security Controls shall not be responsible for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of purchase. All authorized dis-
tributors and dealers have a warranty program. Anyone returning goods to Digital Security Controls must first obtain an
authorization number. Digital Security Controls will not accept any shipment whatsoever for which prior authorization has not
been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
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damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of Digital Security Controls such as excessive voltage, mechanical shock
or water damage;
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damage caused by unauthorized attachment, alterations, modifications or foreign objects;
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damage caused by peripherals (unless such peripherals were supplied by Digital Security Controls Ltd.);
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defects caused by failure to provide a suitable installation environment for the products;
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damage caused by use of the products for purposes other than those for which it was designed;
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damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i) freight cost to the
repair centre; (ii) products which are not identified with DSC's product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection or testing to
verify any warranty claim. Access cards or tags returned for replacement under warranty will be credited or replaced at
DSC's option. Products not covered by this warranty, or otherwise out of warranty due to age, misuse, or damage shall be
evaluated, and a repair estimate shall be provided. No repair work will be performed until a valid purchase order is received
from the Customer and a Return Merchandise Authorization number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the product under this warranty after a reasonable number of
attempts will be limited to a replacement of the product, as the exclusive remedy for breach of warranty. Under no cir-
cumstances shall Digital Security Controls be liable for any special, incidental, or consequential damages based upon
breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include, but are
not limited to, loss of profits, loss of the product or any associated equipment, cost of capital, cost of substitute or replacement
equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to
property. The laws of some jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a
jurisdiction apply to any claim by or against DSC, the limitations and disclaimers contained here shall be to the greatest
extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so that
the above may not apply to you.
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