MULTIMEDIA
245
U
SING
S
IRIUS
XM G
UARDIAN
™
SOS Call — If Equipped
Access To Emergency Services At The Push Of A Button
SiriusXM Guardian™ In-Vehicle Assistance Features
With SiriusXM Guardian™, your vehicle has onboard
assistance features located on the rearview mirror or
overhead console designed to enhance your driving
experience if you should ever need assistance or support.
Description
SOS Call offers a convenient way to get in contact with a
SiriusXM Guardian™ Customer Care agent in the event of
an emergency. When the connection between the vehicle
and the live agent is made, your vehicle will automatically
transmit location information. In the event of a minor
collision, medical or any other emergency, press the SOS
button to be connected to a call center agent who can
send emergency assistance to your vehicle’s location.
NOTE:
Certain SiriusXM Guardian™ connected services are
dependent on an operational Uconnect system, cellular
network availability that is compatible with the device in
your vehicle, and GPS network availability. Not all features
of SiriusXM Guardian™ are available everywhere at all
times, particularly in remote or enclosed areas.
How It Works
1. Push the SOS Call button; the indicator light will turn
green indicating a call has been placed.
NOTE:
In case the SOS Call button is accidentally pushed,
there is a 10-second delay before the SOS call is
placed. The system will verbally alert you that a
call is about to be made. To cancel the SOS Call
connection, push the SOS Call button on the rear
-
view mirror or overhead console or press the
Cancel button on the touchscreen within 10
seconds.
During an SOS Call, the Bluetooth®-paired phone
is disconnected so incoming or outgoing calls will
go through your mobile device versus the
hands-free system which is not available due to
the SOS Call.
2. Once a connection between the vehicle and a
SiriusXM Guardian™ Customer Care agent is made,
the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the SiriusXM
Guardian™ Customer Care center may be recorded or
monitored for quality assurance purposes. Through your
enrollment in and use of the SiriusXM Guardian™
connected services, you consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US and that
travel into Mexico and Canada may have limited services.
In particular, responses to SOS calls or other emergency
services may be unavailable or very limited. Vehicles
purchased outside the United States and Canada are
unable to receive SiriusXM Guardian™ connected
services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
The light will continuously be illuminated red.
The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
An in-vehicle audio message will state “Vehicle phone
requires service. Please contact your dealer.”
WARNING!
Some SiriusXM Guardian™ connected services,
including SOS Call and Roadside Assistance Call, will
NOT work without a network connection compatible
with your device.
Center Light Status
Description
Off
No call activated
Green
Active call in progress
Red
System error
5
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