Appendix C
Customer Services
Global Services and Solutions
DSAM Help User Guide
Rev. 001
313
System
Deployment and
Field Engineering
JDS Uniphase Corporation offers a range of support services for our
centralized test systems, designed around the needs of the
customer’s network. Field engineering and deployment services
provide a variety of options for implementing the test system into the
network.
Deployment
Thorough deployment process covers the initial site survey through
hardware and software installation, allowing rapid integration of
systems product into customers’ environment without the use of their
own resources. Deployment includes survey, configuration, installa-
tion of hardware and software, site planning, cabling, acceptance
testing, staging, certification and system documentation.
Basic Service for Systems
In today’s fast-paced world of communications, network operators are
deploying increasingly complex communications test and manage-
ment systems. JDS Uniphase Corporation’s Basic Service for
Systems is designed to provide the system experts, support and meth-
odologies to facilitate the integration of systems products into
customers’ environments. Basic Service for Systems encompasses
system deployment, training, software upgrades, technical assistance
and repair. This service is subject to availability, please visit
www.jdsu.com or contact Customer Care for additional information.
Training
JDS Uniphase Corporation delivers training in instructor-led or alterna-
tive learning formats that are flexible, convenient, and timely. Our
training solutions portfolio consists of network-specific test and
management tools for optical transport, cable, access, data, and wire-
less environments.
Instructor-led
Training
Public Courses (JDS Uniphase Corporation Sites)
Public courses help participants quickly acquire fundamental skills or
broaden their communications knowledge with advanced instruction.
Our courses deliver the ideal mix of theory and practice.
On-site Training (Customer Site)
JDS Uniphase Corporation provides practical, customized instruction
at the customer’s designated site. Whether your goal is to shorten
turn-up times or increase operation-wide efficiency, on-site training
can be a cost-effective way to train from one to 10 participants. Prior
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