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Music playback does not work smoothly when the
sound source switches from Bluetooth to Chromecast
built-in, AirPlay or Alexa.
•
The quality of audio casting and playback are dependent on
the traffic and coverage of the network that connects the
soundbar and your casting devices, such as phones, tablets
and PCs.
Music playback does not resume when the sound
source switches from Bluetooth to TV/HDMI IN, and
then back to Bluetooth.
•
The music playback in the Bluetooth device stops when
the sound source switches from Bluetooth to TV / HDMI IN.
When you switch back to the Bluetooth source, start music
playback in the Bluetooth device again.
The soundbar is in the “Offline” status in the Amazon
Alexa app or issues happen to Alexa MRM-related
playback.
•
To recover the soundbar, restore the soundbar to its factory
settings by pressing and holding
and
on the soundbar
for more than 10 seconds.
Remote control
The remote control does not work.
•
Check if the batteries are drained. If so, replace them with
new ones.
•
Reduce the distance and angle between the remote control
and the main unit.
Failed to complete the TV remote control learning.
•
Check if you are using an infra-red TV remote control. The IR
learning is not supported by a Bluetooth TV remote control.
13. TRADEMARKS
The Bluetooth
®
word mark and logos are registered trademarks
owned by the Bluetooth SIG, Inc. and any use of such marks by
HARMAN International Industries, Incorporated is under license.
Other trademarks and trade names are those of their respective
owners.
The terms HDMI, HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI
Licensing Administrator, Inc.
The Wi-Fi CERTIFIED™ Logo is a certification mark of the Wi-Fi
Alliance
®
.
Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol
are registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby
Laboratories. Confidential unpublished works. Copyright ©
2012–2020 Dolby Laboratories. All rights reserved.
Google, Google Play, Google Home and Chromecast built-in are
trademarks of Google LLC.
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