ThingMagic Sargas User Guide
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19 Appendix D: Troubleshooting
19.1 Troubleshooting Table
19.1.1
Table 7: Common Problems and Solutions
Problem
Path to Solution
Cannot connect to reader over
network
•
Check your network settings by to make sure
you’re trying the
correct IP address. The easiest way to do this is to connect to the
console port with a USB cable. The login prompt is preceded by the
current IP addresses that the reader recognizes, for convenience.
•
If the settings are wrong, try to
Using Safe Mode to get a known
network configuration,
•
or
Reset to the Default Configuration and start the configuration
over.
•
The MercuryAPI and Query applet communicate using the LLRP
interface which uses network port 5084. Verify 5084 is not being
blocked by the network fire wall.
Reader is not reading tags
•
Verify LEDs are blinking according to Interpreting the Reader
Indicator LEDs If they are, indicating active RF, make sure tags are
in range.
•
Check antenna cables
•
Try known good Gen2 tags
•
Increase
Reader RF Power
Reader error LED stays on
Following
Collecting Diagnostic Data for ThingMagic Support and
send
to support.
Read
“Performance” is slow
Performance, as it relates to tag reading, is very use case dependent.
Typically, it comes down to whether you are trying to read lots of tags
once or a few tags repeatedly. If the reader settings aren
’t correct for
your use case the performance will appear poor.
•
See the
MercuryAPI Programmer’s Guide | Performance Tuning
section for details about settings.
•
Use the
Universal Reader Assistant | Options | Advanced... |
Gen2 Settings
to modify the settings for your use case.
Errors after a Firmware
Upgrade
Try reinstalling the firmware with “Revert to default settings” Selected.
19.2 Reset to the Default Configuration
If you are experiencing a problem with the reader and are having difficulty pinpointing the cause, it is
useful to return the reader to a known state. The easiest method of doing this is to navigate to the
Firmware screen and press the button labeled, “Revert to default settings”, shown in
Figure 25
.
