11
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Hot and cold are reversed.
Lines reversed or cartridge installed up-
side down.
Rotate the cartridge stem 180° so that the
notch is facing down towards the drain.
There is no or a low water
flow.
One or both water supplies are not turned
on.
Turn both water supply valves counter-
clockwise to the on position.
There is leaking or dripping
from the spout.
Grommets not sealing properly.
Misplacement of temperature limit stops.
Replace the cartridge.
Reinstall the temperature limit stops over
the cartridge stem when the round pit on
the stem faces upward.
There is only hot water or
only cold water from the
spouts.
Balancing spool stuck.
Replace the cartridge.
Water comes out of the
showerhead during tub fill
mode.
The pipe is incorrect.
The distance between the valve and the
showerhead is less than 46 in.
There are too many elbows or something
else that is restricting the flow of water
exiting the valve.
There is a restriction between the valve
and the tub spout.
The valve is installed upside down.
Change the pipe to IPS or copper.
The distance from the showerhead and
valve moved to at least 46 in.
Change or remove anything restrictive.
Remove the tub spout and flush out debris
and/or replace the undersized line or fit-
tings.
Remove the valve and reinstall it using the
correct orientation.
The temperature range is
restricted.
The handle (more common in knob mod-
els) is installed upside down.
Temperature limit stop is out of position.
Remove the handle, rotate it 180°, and
re-install.
Reposition the temperature limit stop to the
desired temperature position.
Unable to install the handle
or the handle rubs against
the escutcheon.
The valve is installed too far back from the
finished wall.
Contact the Customer Service Team and
1-800-288-4002 for assistance.
The handle is hard to turn.
The cartridge stem is difficult to rotate.
Replace or lubricate the cartridge.
