JabloCom Essence GDP-06i, Быстрый старт

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Repair Guide for GDP‐06i
1. Introduction
When Essence GDP­06i arrives for repair please
● Check if the claimed feature is not among known bugs of the latest SW of Essence. Follow
software release notes on http://jablocom.com/help/phones/essence/release­notes/ ;
● Make sure the Essence is up­to­date. Login to the Partners´ section .on
www.jablocom.com/partners and follow the guide Update of Essence via USB cable.
If you need help with login please contact us on support@jablocom.com .
Next, follow the External service process guide available on
www.jablocom.com/service­process , chapter
Service.
2. Service – basic / advanced repair
2.1 Check the warranty limit of the IMEI. Login to your SAP account on www.jablocom.com/sap and
select Tools > Latest warranty .
If the limit is not exceeded check the remaining warranty conditions in on
www.jablocom.com/service , chapter Warranty check. If the warranty limit is exceeded the device
can be repaired only out­of­warranty.
2.2 Perform a basic or advanced analysis according to the following table. The table includes
several questions sorted according to typical errors. Each step is marked by colour according to
your service level – please follow only the steps intended for your service level ( basic ,
advanced ). The steps will guide you through the whole analysis. If your answer to any question is
the same as in repair guide, follow the instructions on the same line. If your answer is opposite,
continue on the next line. Then go again through the whole table to check if the problem was
solved. After that conduct the final test (see
Chapter 3 ).
2.3 The error code in the first column is a unique identification number that specifies an exact fault or
classifies the fault in a group of faults. Please write the error code confirmed during the analysis
into the SAP (directly to the field “Service comment”). For more information, see chapter 4 Repair
reporting.
3.4 In case you have gone through the whole table and you did not find any problem with the product,
it is necessary to conduct the final test (see
Chapter 3 ). If you have not found any problem during
this test either, you can return the product as No Fault Found (NFF).
ERROR CODE QUESTION
IF
ANSWER
IS
FOLLOW THIS STEP
FINAL TEST
REQUIRED
SERVICE
REPAIR
LEVEL
Mechanical
damage of
phone or
accessories
13­10 Is there any visible mechanical damage? NO Go to line 13­11
13­10­11
Is the handset visibly mechanically
damaged?
YES
OOW (Out‐of‐warranty)
‐ replace handset S60040 .
Yes Basic
13­10­12
Is the handset cable visibly mechanically
damaged?
YES OOW – replace handset cable S60050 . Yes Basic
13­10­13
Is the USB cable visibly mechanically
damaged?
YES OOW – replace USB cable S60052 . Yes Basic
13­10­14 Is the ba냖�ery body inflated? YES Replace ba냖�ery pack S60060 . Yes Basic
13­10­15
Is the ba냖�ery pack visibly mechanically
damaged?
YES OOW – replace ba냖�ery pack S60060 . Yes Basic
XI.Repair_guide.01.A.docx
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