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Troubleshooting

This section provides guidance for interpreting the operational status of your PerfectStorm ONE unit, and troubleshooting issues that may arise.

If you need assistance, contact Ixia Technical Support using the contact information provided in

Ixia Technical Support Contacts on page 68

In this section:

LED Indicators

IP Addressing Issues

Troubleshooting Licensing Issues

Troubleshooting Other Issues

Содержание PerfectStorm ONE

Страница 1: ...PerfectStorm ONE Getting Started Guide ...

Страница 2: ...data may be 1 Used or copied for use with the computer s for which it was acquired including use at any Government installation to which the computer s may be transferred 2 Used or copied for use with a backup computer if any computer for which it was acquired is inoperative 3 Reproduced for safekeeping archives or backup purposes 4 Modified adapted or combined with other computer software provide...

Страница 3: ... e This notice shall be marked on any reproduction of this computer software in whole or in part End of notice Part number 915 2810 02 Rev B January 2018 ...

Страница 4: ...t support ixiacom com 1 818 595 2599 EMEA Ixia Europe Limited Part 2nd floor Clarion House Norreys Drive Maidenhead UK SL6 4FL 44 1628 408750 FAX 44 1628 639916 salesemea ixiacom com Support support emea ixiacom com 40 21 301 5699 Asia Pacific Ixia Pte Ltd 210 Middle Road 08 01 IOI Plaza Singapore 188994 Support support asiapac ixiacom com 91 80 4939 6410 Japan Ixia KK Nishi Shinjuku Mitsui Bldg 1...

Страница 5: ...eesanahalli Village Bangalore East Taluk Bangalore 560 037 Karnataka India 91 80 42862600 Support support india ixiacom com 91 80 4939 6410 China Ixia Technologies Shanghai Company Ltd Unit 3 11th Floor Raffles City Beijing Beijing 100007 P R C Support support china ixiacom com 400 898 0598 Greater China Region 86 10 5732 3932 Hong Kong 5 Contacting Ixia ...

Страница 6: ...Storm ONE Overview 14 Rack Mounting the PerfectStorm ONE 17 IP Addresses 24 Virtual Machines and IP Addresses 25 Static IP Address Requirements 25 IP Address Usage 26 IP Address Assignment 26 System Configuration 28 Workflow 29 Method 1 DHCP Based Configuration 30 Method 2 Static IP Configuration 32 Set the System Time 41 PerfectStorm ONE Getting Started Guide ...

Страница 7: ...51 Common Administrative Tasks 52 Start a Windows Remote Desktop Connection 53 Start an SSH Session 54 Start a Serial Session 56 Reboot the System 58 Shut Down the System 60 Field Upgrades 62 Troubleshooting 64 LED Indicators 65 IP Addressing Issues 66 Troubleshooting Licensing Issues 67 Troubleshooting Other Issues 67 Ixia Technical Support Contacts 68 7 ...

Страница 8: ...nd to highlight information that can help you make more effective use of your system Provides information that needs special attention within text Provides information that is needed to avoid potential harm to equipment or the environment Provides information needed to prevent certain harm to a person piece of equipment or the environment PerfectStorm ONE on ixiacom com The Ixia PerfectStorm ONE S...

Страница 9: ... to the following documents for additional information about the PerfectStorm ONE appliance l Ixia Platform Reference Guide l Ixia PerfectStorm ONE Solution Brief l Ixia BreakingPoint PerfectStorm ONE User Guide 9 About This Guide ...

Страница 10: ...ribes the tasks needed to physically set up the unit for operation In this section Unpack and Connect the Unit 11 Management Workstation 12 Record Product Information 13 PerfectStorm ONE Overview 14 Rack Mounting the PerfectStorm ONE 17 ...

Страница 11: ...issing or damaged contact Ixia Support Refer to Ixia Technical Support Contacts on page 68 for contact information for each Ixia region 2 Place the unit in the operating location that you have chosen You can operate the appliance as a desktop unit or a rack mounted chassis For rack mount instructions refer to Rack Mounting the Per fectStorm ONE on page 17 3 Before connecting the unit record the fo...

Страница 12: ...eration l LAN port LED indicator Green indicates proper operation Management Workstation You need a management workstation such as a laptop computer to perform the initial system configuration The workstation requires l A 9 pin serial port or a USB to Serial converter l An RJ 45 10 100 1000 Ethernet port l Terminal emulation software that supports SSH and or serial connections PuTTY is a recommend...

Страница 13: ...eference l The Host Name Part Number and Windows Product Key are printed on the label on the back of the unit l The IP addresses are either assigned by the network s DHCP server or statically assigned by a system administrator Host Name Part Number FlixOS IP address BreakingPoint IP address IxOS IP address Windows Product Key 13 Physical Setup ...

Страница 14: ...liance that supports application and security testing with the Ixia IxLoad and BreakingPoint software products Front Panel 10G Unit The PerfectStorm ONE 10GE 8 port SFP front panel The 40G unit differs in that it provides two QSFP ports Physical Setup 14 ...

Страница 15: ...ower Shutdown immediate Serial port Provides attachment to the serial port of a workstation using the provided RJ45 to DB232 cable USB ports Provides attachment of USB devices LAN port An RJ 45 10 100 1000 BaseT management port providing connection to your network Application traffic network ports Provides attachment to devices in your test network These are the ports that you configure using IxLo...

Страница 16: ...andard variants provides support for IxLoad l five Fusion variants provides support for both IxLoad and BreakingPoint The variants are controlled by a hardware license and can be upgraded via a field upgrade using an activation code Standard appliances can be upgraded to Fusion appliances Refer to Field Upgrades on page 62 for a description of the licensing options Physical Setup 16 ...

Страница 17: ...ck mounting the unit l Rack Mount Size and Weight below l Rack Mount Precautions on the facing page l Rack Mounting Instructions on page 19 Rack Mount Size and Weight The following table gives the dimensions and wight of the PerfectStorm ONE unit and its rack mount kit PerfectStorm ONE Appliance Rack Mount Kit Dimensions 17 1 x 13 23 x 3 25 inches 19 0 x 17 15 x 3 46 inches Weight 21 lbs 9 52 Kg 4...

Страница 18: ...ilation The air flow clearance should be 8 inches on either sides Mechanical Loading Mount the appliance so that it is level in the rack and that a hazardous condition is not caused Circuit Over loading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on over current protection and supply wiring Approp...

Страница 19: ...he four screws rubber feet at the bottom of the appliance 2 Place the PerfectStorm One appliance on the rack mount shelf aligning the four mounting holes at the bottom of the appliance with the mounting holes in the shelf 19 Physical Setup ...

Страница 20: ...3 Install the four screws supplied with the rack mount shelf to secure the appliance to the shelf Physical Setup 20 ...

Страница 21: ...The assembly is now complete and the appliance is ready to install into the rack 21 Physical Setup ...

Страница 22: ...4 Insert the other screws and secure the appliance to the rack by tightening the screws Physical Setup 22 ...

Страница 23: ...23 ...

Страница 24: ...uires an understanding of the IP addresses used by the system This section provides an explanation of the IP address requirements assignment and usage In this section Virtual Machines and IP Addresses 25 Static IP Address Requirements 25 IP Address Usage 26 IP Address Assignment 26 ...

Страница 25: ...ment IP addresses l FlixOS and BreakingPoint are both Linux based and share a single address l IxOS which is Windows based uses a separate address These addresses can be automatically assigned via DHCP the default or statically assigned Static IP Address Requirements l The two management IP addresses must be in the same subnet l The addresses cannot be on the following subnets these subnets are re...

Страница 26: ...le using a serial or SSH connection Start a Serial Session on page 56 Start an SSH Session on page 54 IxOS address add the chassis IP address in the IxLoad Port Tools window Starting IxLoad on page 48 IP Address Assignment IP addresses are assigned to the unit in one of two ways l DHCP DHCP is the factory default setting for the assignment of IxOS and FlixOS IP addresses l Static You can change th...

Страница 27: ...27 ...

Страница 28: ... major tasks required to configure a PerfectStorm ONE appliance for operation in your network In this section Workflow 29 Method 1 DHCP Based Configuration 30 Method 2 Static IP Configuration 32 Set the System Time 41 Install Licenses 42 Next Steps 45 ...

Страница 29: ...ach of the tasks in the workflow are as follows l Method 1 DHCP Based Configuration on the facing page l Method 2 Static IP Configuration on page 32 n Configure a FlixOS Static IP Address on page 33 n Configure an IxOS Static IP Address on page 38 l Set the System Time on page 41 l Install Licenses on page 42 29 System Configuration ...

Страница 30: ...tion on page 13 The ping command will return the IxOS IP address 3 From the management workstation start a Remote Desktop Connection session with the IxOS virtual machine using the IP address that was returned by the ping command In the Windows Security window provide the following credentials l User name ixia l Password the last part of the host name For example if the host name is PS40G X1234567...

Страница 31: ...the screen For example If your network does not have a DHCP service available you need to configure static IP addresses as described in these topics l Configure a FlixOS Static IP Address on page 33 l Configure an IxOS Static IP Address on page 38 31 System Configuration ...

Страница 32: ...ration If you are not using DHCP based IP addressing you will need to configure static IP addresses l Configure a FlixOS Static IP Address on the next page l Configure an IxOS Static IP Address on page 38 System Configuration 32 ...

Страница 33: ...trative Console to configure the FlixOS Static IP address 1 Open the serial connection from your terminal emulation application For example The Administrative Console prompts you to log in 2 Enter the following credentials l User ID admin l Password admin 33 System Configuration ...

Страница 34: ...The Administrative Console presents the main menu 3 Navigate to menu selection 1 Set up network then press Enter The menu now presents the network options DHCP and Static IPv4 System Configuration 34 ...

Страница 35: ...tic IP addressing a Use the down arrow key to move to menu selection 2 Static IPv4 Notice that DHCP is still selected b Press the space bar to select 2 Static IPv4 Notice that Static IPv4 is now selected 35 System Configuration ...

Страница 36: ...e the addresses d Type in the IP address Netmask and Gateway using these keys to navigate through the form arrow keys to move up and down Tab key to move to the OK or Cancel selections For example Carefully review the addresses that you have entered before selecting OK Be sure that these addresses are valid and reachable from your network System Configuration 36 ...

Страница 37: ...ou will see a series of progress messages on the screen 5 Once the reboot is complete you can select Q Quit from the menu to exit the Administrative Console At the completion of this procedure the PerfectStorm ONE FlixOS IP addressing will be as you configured it in the Administrative Console 37 System Configuration ...

Страница 38: ...P Address on page 33 2 In the Windows Security window provide the following credentials l User name ixia l Password the last part of the host name For example if the host name is PS40G X1234567 the password will be X1234567 3 Click OK to initiate the connection Remote Terminal Connection establishes the connection and displays the current IP addresses on the right side of the screen 4 Open the Win...

Страница 39: ... IP address for the IxOS connection a Select Change adapter settings All of the available Network Connections will be presented b Right click Primary Network Connection Windows opens a drop down menu 39 System Configuration ...

Страница 40: ...the Local Area Connection dialog 9 Log off the PerfectStorm ONE which ends your Remote Terminal Connection session 10 Reboot the PerfectStorm ONE system a Initiate a serial connection or SSH connection with the PerfectStorm ONE as described in Start a Serial Session on page 56 and Start an SSH Session on page 54 b Initiate a graceful reboot as described in Reboot the System on page 58 11 Once the ...

Страница 41: ...ollowing credentials l User ID admin l Password admin The Administrative Console presents the main menu 3 Navigate to menu selection t Set system date and time then press Enter The menu presents the options l set the time using NTP l set the time manually 4 Select the option that is appropriate for your network then press Enter 5 Follow the prompts to l either select the predefined NTP servers l o...

Страница 42: ...e following table summarizes the software licensing requirements for the PerfectStorm ONE appliance To use IxOS license is IxLoad license is BPS license is IxOS mandatory not required not required IxLoad mandatory mandatory not required BreakingPoint mandatory not required mandatory For example BreakingPoint operation requires installation of an IxOS license and a BreakingPoint license IxLoad and ...

Страница 43: ...icensing Utility ILU a Click the Windows Start button b Select All Programs c Select Ixia d Select LicenseServerPlus e Select Ixia Licensing Utility 3 Follow the instructions in the License Man agement User Guide guide to install the licenses 4 Restart IxServer The new licenses will take effect when IxServer restarts Refer to the License Management User Guide for more detailed information 43 Syste...

Страница 44: ...page loads select Licensing 4 Follow the instructions provided in the BreakingPoint online help to install the license 5 Complete the process with a Graceful Restart as described in Reboot the System on page 58 Note that the BreakingPoint software uses IxOS to control the PerfectStorm ONE hardware Therefore you need to install the IxOS license before you can configure PerfectStorm ONE ports in a t...

Страница 45: ...ecommended next steps are l Connect at least one of the test ports to your device under test l Run a small sample IxLoad or BreakingPoint test to verify successful operation Refer to the following topics if you need assistance l Troubleshooting on page 64 l Ixia Technical Support Contacts on page 68 45 System Configuration ...

Страница 46: ...n traffic ports can be used by the IxLoad and BreakingPoint software applications This section provides instructions for starting each of these applications In this section Versions Supported 47 Starting IxLoad 48 Starting BreakingPoint 49 Starting IxExplorer 51 ...

Страница 47: ... 3 or higher IxOS IxExplorer 6 70 EA or higher FLixOS 1 2 0 23 or higher It is recommended that you periodically check the Ixia compatibility matrix https wiki ixi acom com pages viewpage action title Compatibility Matrix spaceKey NetworkInfrastructureTestHome to determine the IxOS IxLoad BreakingPoint and FlixOS versions that are validated for interoperability 47 Ixia Test Applications Support ...

Страница 48: ...ONE appliance 1 Log on to an application server or workstation that has the IxLoad application installed 2 Start IxLoad 3 Select PerfectStorm ONE ports for configuration in the IxLoad test a Select Ports in the navigation pane b Click the Add Chassis icon in the Port Tools ribbon c Enter the PerfectStorm ONE host name or IP address 4 Assign ports from the PerfectStorm ONE system to the current IxL...

Страница 49: ...ngPoint 1 Launch a web browser 2 Connect to the FlixOS WebUI IP address For example Ixia Web Apps opens a log in window 3 Log on to the Ixia Web Apps page with l username admin l password admin 4 Click the BreakingPoint icon to start a new session 49 Ixia Test Applications Support ...

Страница 50: ...ice Status from the Control Center menu BreakingPoint displays the PerfectStorm ONE interface 6 Select ports using the instructions provided in the BreakingPoint user documentation Ixia Test Applications Support 50 ...

Страница 51: ...e as described in Start a Windows Remote Desktop Con nection on page 53 2 Ensure that IxServer is running If it is not double click the IxServer icon on the desktop to start it and ensure it loads cleanly without any failure reported in the log Wait for the server log to report Ready before continuing 3 Double click the IxExplorer icon on the desktop 4 If prompted for a chassis address enter the a...

Страница 52: ...ome of the common tasks that system administrators will perform on the PerfectStorm ONE system In this section Start a Windows Remote Desktop Connection 53 Start an SSH Session 54 Start a Serial Session 56 Reboot the System 58 Shut Down the System 60 Field Upgrades 62 ...

Страница 53: ...ual machine using the IP address that was returned by the ping command In the Windows Security window provide the following credentials l User name ixia l Password the last part of the host name For example if the host name is PS40G X1234567 the password will be X1234567 Once you click OK Remote Desktop Connection establishes the connection and displays the IxOS virtual machine Windows desktop If ...

Страница 54: ...o start an SSH session 1 Open an SSH session from your terminal emulation application specifying l The FlixOS IP address as the Host Name l Port 8022 For example Once you open the session the Administrative Console prompts you to log in 2 Enter the following credentials l User ID admin l Password admin Common Administrative Tasks 54 ...

Страница 55: ...The Administrative Console presents the main menu For example Once logged in you can perform any of the available tasks 55 Common Administrative Tasks ...

Страница 56: ...nsole using either a serial connection or an SSH session To start a serial session 1 Open the serial connection from your terminal emulation application For example The Administrative Console prompts you to log in 2 Enter the following credentials Common Administrative Tasks 56 ...

Страница 57: ...l User ID admin l Password admin The Administrative Console presents the main menu For example Once logged in you can perform any of the available tasks 57 Common Administrative Tasks ...

Страница 58: ... this activ ity 1 Open a serial connection or an SSH connection from your terminal emulation application The Administrative Console prompts you to log in 2 Enter the following credentials l User ID admin l Password admin The Administrative Console presents the main menu 3 Select option 4 Reboot system graceful option Common Administrative Tasks 58 ...

Страница 59: ...orderly shut down of all processes then reboots the system The operation may take several minutes to complete The forced reboot option should be used only in cases where an abnormal and immediate termination of operations is the only viable option 59 Common Administrative Tasks ...

Страница 60: ...h for this action 1 Open a serial connection or an SSH connection from your terminal emulation application The Administrative Console prompts you to log in 2 Enter the following credentials l User ID admin l Password admin The Administrative Console presents the main menu 3 Select option 2 Halt system graceful option Common Administrative Tasks 60 ...

Страница 61: ...tStorm ONE executes an orderly shut down of all processes then powers down the system The forced shutdown option should be used only in cases where an abnormal and immediate termination of operations is the only viable option 61 Common Administrative Tasks ...

Страница 62: ... each of the two PerfectStorm ONE models PerfectStorm ONE 10GE 8 port SFP Options PerfectStorm ONE 40GE 2 port QSFP Options 4 port 1GE SFP appliance 8 port 1GE SFP appliance 2 port 1GE 10GE SFP appliance 4 port 1GE 10GE SFP appliance 8 port 1GE 10GE SFP appliance 2 port 40GE QSFP appliance with support for 8 port 10GE SFP via fan out mode The 10GE 8 port SFP unit is available in ten different vari...

Страница 63: ...ail The field upgrade is activated using IxServer 1 Establish a Remote Terminal Connection with the IxOS virtual machine on the PerfectStorm ONE system 2 Start IxServer if it is no already running 3 Select Options from the Tools menu 4 Enter the Activation Code then click Activate 63 Common Administrative Tasks ...

Страница 64: ...NE unit and troubleshooting issues that may arise If you need assistance contact Ixia Technical Support using the contact information provided in Ixia Technical Support Contacts on page 68 In this section LED Indicators 65 IP Addressing Issues 66 Troubleshooting Licensing Issues 67 Troubleshooting Other Issues 67 ...

Страница 65: ...dicator Indicator Meaning Link OFF link is down Solid Green link is up Tx OFF Tx is inactive Solid Green Tx is active Rx Err OFF Rx is inactive Blinking Red Rx is active with errors Blinking Green Rx is active Power LED Indicator The Power LED indicator is located to the left of the Power button This LED indicates the operational state of the unit n Green indicates that the system is ON and all po...

Страница 66: ...OS address If your network implements a DHCP service the PerfectStorm ONE IP addresses will automatically be assigned by that service unless you choose to assign static IP addresses instead When assigning static IP addresses you must observe the following requirements l The two management IP addresses must be in the same subnet l The addresses cannot be on the following subnets 10 0 x x 16 10 1 1 ...

Страница 67: ...enses To avoid this configure the PerfectStorm ONE to use NTP or manage the time setting manually if NTP is not an available to you Refer to Set the System Time on page 41 for instructions Troubleshooting Other Issues Following is a list of other known issues that can result in operational problems l L2 switches Check for intermediate L2 switches that are configured to allow only a single L2 MAC p...

Страница 68: ...echnical Support Corporate Headquarters l email support ixiacom com l Telephone 1 818 595 2599 Asia Pacific l email support asiapac ixiacom com l Telephone 91 80 4939 6410 China l email support china ixiacom com l Telephone 400 898 0598 Greater China Region l Telephone 86 10 5732 3932 Hong Kong EMEA l email support emea ixiacom com l Telephone 40 21 301 5699 ...

Страница 69: ...m com l Telephone 91 80 4939 6410 Japan l email support japan ixiacom com l Telephone 81 3 5326 1980 Refer to the Ixia Platform Reference Guide for complete contact information including addresses and links to additional online resources 69 Ixia Technical Support Contacts ...

Страница 70: ...c IxOS 38 Ixia contacting 4 IxOS static IP addresses 38 L LED indicators 65 license installation 42 R rack mounting 17 reboot 58 Remote Desktop Connection starting 53 S serial connection starting 56 shutting down 60 SSH session starting 54 system configuration 28 T technical support contacts 68 time setting system time 41 PerfectStorm ONE Getting Started Guide ...

Страница 71: ...V virtual machines 25 71 ...

Страница 72: ...Ixia Worldwide Headquarters 26601 West Agoura Road Calabasas California 91302 www ixiacom com Part number 915 2810 02 Rev B January 2018 ...

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