IXIA BreakingPoint Storm, Руководство по установке

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Troubleshooting Questions
FireStorm ONE Installation Guide 44 BreakingPoint Systems Inc. ©2005-2015
Question:
What is the difference between a factory revert and a previous revert?
Answer: A factory revert will roll the system back to the build that was initially installed on it
(i.e., the factory build) and revert it back to its factory state; therefore, all settings, tests, and data
stored on the system will be removed. A previous revert will roll the system back to the build that
was previously installed on your system.
Question: What is the difference between a soft reboot and a restart?
Answer:
A soft reboot will restart the software processes, whereas restart will power-cycle the
box.
Question:
When would I use the Preload for slower connections button on the Login Page?
Answer: Use the Preload for slower connections button if your connection is slow. Pressing this
button prefetches the application assets and places them into the browser's cache. This reduces the
amount of time it takes for the application to load. When you clear your browser's cache, press the
Preload for slower connections button again on subsequent logins.
Question: How do I know when an OS update or ATI Update is available?
Answer:
If you have automatic updates enabled, the system will alert you that an update has been
downloaded to your system once you log into the Control Center. However, if you do not have
automatic updates enabled, you will need to check
Strike Center
periodically for new releases.
On the Strike Center main page, click the
OS Updates
link for system updates or click the
ATI
Updates
link for ATI updates.
Question:
What ports do I need to be open to allow me to manage the system?
Answer: You will need to have the following ports available: 80, 443, 8880, and 843.
Question: My system status says “System Not Operational”. What should I do?
Answer:
There are two cases when this may occur: soon after a system has been rebooted, or after
the system has not been rebooted for an extended period of time. Typically, after you reboot your
system, you should wait at least 5 minutes before running a test. If you try to run a test before this
time, the system may display this error. To resolve this error in either case, select
Control Center
> Administration
from the Menu bar, click the
Restart
button to reboot your system, and wait at
least 5 minutes before using the system.
Question:
Where is the diagnostics file?
Answer: You can download the diagnostics file from the Start Page. If you click the Diagnostics
button, you will be prompted to save a ZIP file to your computer. The zip file contains the
diagnostics files for the system.
Troubleshooting Questions
Question: What should I do if the fan stops running?
Answer: First, power off the system. Once the system is completely off, remove the fan tray from
its module, and reseat the fan by reinserting it into the module again. After you have reseated the
fan tray, power the system on. If this does not resolve your issue, please contact BreakingPoint
Support.