801 South Stevens • P.O. Box 179 • Spokane, WA 99210 • 509.624.6600 • 800.441.1309
Technical Bulletin
Mobility XE Program Interference When Used with
the GoBook VR-1 Fingerprint Scanner
Introduction
Introduction
Introduction
Introduction
Introduction
This Technical Bulletin addresses a conflict between the GoBook VR-1 Fingerprint scanner and Mobility XE and offers a possible
workaround for the conflict.
Problem
Problem
Problem
Problem
Problem
Using the Protector Suite software to log a user (with an enrolled fingerprint) into the system will cause MobilityXE to fail to
connect.
Solution
Solution
Solution
Solution
Solution
At this time there is no solution to this problem. There are two possible workarounds to this problem.
1.
If the user locks the screen and and unlocks with an enrolled fingerprint, re-connects with the WWAN and enables NetMotion,
the connection will be successful.
2.
If the user uses the initial logon windows screen and types in the password (not using their enrolled fingerprint), the NetMotion
login will be successful.
97-0119-001 13 December 2005
