IPC B02200769, Руководство пользователя

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8
Making, answering, and managing calls
8.1 Line activation
When you access a line, the line becomes active. The response provided on the active line depends on
the type of call and the type of line. This topic describes the general behavior expected for different
types of lines and calls.
For a line to be accessible, it must be programmed on the Button Sheet by an administrator or an end
user with sufficient privileges. Only lines that are on the Button Sheet can be used.
You can seize a line or join a call on a line that is in any of the following states:
•
Idle
•
Incoming (ringing if an audible ring is enabled)
•
Busy in a call (unless call is in a privacy mode)
•
On hold
When a line becomes active, the turret provides feedback to indicate the line status and activity:
•
For a public switched line, the turret provides dial tone; dial to establish the call.
•
For a Manual Ringdown (MRD) line, the private line is immediately connected to the destination. If
the destination is configured to use a speaker, begin talking immediately. If the destination is
configured to use a handset or there is no response, use
Signal
to ring the destination.
•
For an Automatic Ringdown (ARD) line, the system automatically rings the destination. The
destination must answer for an ARD call to connect.
•
For a broadcast call, all lines assigned to the call are activated and audio is presented for those lines.
If some destination lines are busy, those lines are not included. The lines that are connected are shown
as I-busy.
•
When users join a line in a call (barge in), the system displays a barge-in indicator and CLI
information for the last person to join is shown to all users (including the barger). If the intrusion tone
feature is enabled, users will hear a tone when a user joins the call. If a repeating intrusion tone is
supported, users will hear the intrusion tone periodically throughout the call until the last person to
barge in leaves the call.
•
If a call is initiated by dialing a number on the Dial Pad, and implicit hunt is enabled, the system tries
to find and activate an available line.
•
For an incoming call, audio is enabled when the line is accessed.
•
If the line is on hold, audio is enabled when the line is accessed.
When a call is active on a line, the line button displays line and call status information. Additional
information and call controls are shown on the Contextual Call Display of the turret. Depending on the
line and call type, the information can include the line type, button label, status, dialed digits, calling line
or party information, or call duration bar. The display options and preferences can be customized to
provide the most useful information for each user.
When the line is released, the session ends. For multiparty line calls, the session ends when the last user
releases the line.
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IPC Proprietary Unigy 4.3
IQ/MAX TOUCH Turret User Guide