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DaqBoard/3000USB Series Installation Guide
968492
IG-19
Customer Assistance
To report problems and receive support, call your service representative. Before calling for assistance,
please refer to the portions of the
DaqBoard/3000USB User’s Manual
that are relevant to your situation.
Reference Notes
:
o
Refer to the
DaqView
PDF for information regarding that application.
o
Refer to the
DaqBoard/3000USB Series Users Manual
PDF for hardware related
information, including pinouts and block diagrams.
o
The default location for PDF documentation is in the Programs group, which can be
accessed from the Windows Desktop.
o
The PDFs can also be accessed directly from the Data Acquisition CD via the
<View PDFs> button on the opening splash screen.
o
The PDFs can also be accessed from our web site.
When you call, please have the following information available:
•
Hardware model numbers
•
Serial Numbers
•
Software version numbers for DaqView
•
Windows Operating System
•
Type of computer and features
When returning equipment use original shipping containers or equivalent to prevent shipping damage. In
addition to the above information, please be sure to include:
•
The return authorization number (we provide you with this number after you contact us)
•
The name and phone number of an individual who can discuss the problems encountered
•
Any special instructions regarding return shipping
•
A copy of troubleshooting notes and comments on tests performed and all problem-related conditions.
IOtech
25971 Cannon Road
Cleveland, OH 44146-1833
Phone: (440) 439-4091
Fax: (440) 439-4093
e-mail (Product Information): [email protected]
e-mail (Technical Support): [email protected]
Internet: http://www.iotech.com
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