ii
IMPORTANT NOTE
: The audio may activate in the middle of a call due to
factors like excessive wiring (see page 12 item 8), bad or old wiring , existing
unstable lines, sparks, too many wall jacks , Noisy phone lines, Bad
telephones, “Hot Lines” (see P6 special cases)
If that ever happens, press the
FLASH
button to stop the audio! and
continue your conversation. The
FLASH
button is found on every telephone,
it could be labeled as
CALL WAIT / FLASH
or
LINK
or
ON
or
TALK
button
Connection Test:
To confirm that you have connected everything correctly,
select line 1 on the phone, confirm that L1 Red LED on SX8500 turns ON then
press the L1 Audio Test button to hear the audio. Double check your
connections or adjust the volume if needed.
Switch setting:
Please Read the Operation instructions for each setting carefully
There are two 3 position switches on the SX8500 that control the activation
method, you need to select the proper setting based on your type of phones:
A1, A2, A3: Hold button activation
Use one of these settings when all phones are corded & are same model (for
example all are ATT 984) and are compatible with Hold button activation (see
the list in page 3)
for GE 2-9487GE2-A, GE 2-9488GE2-A &
RCA 25403 use the B3
setting.
B1, B2:
These two settings utilize
Flash then Hold
activation method, this setting
supports any phone and any mix of brands with instant activation
after you press the Flash then Hold
•
Use B1 or B2 settings if your phones are Cordless type (including
corded base s portables)
•
If you have mixed cordless type phones with corded type phones
•
If you have corded type phones that are not all the same model for
example ATT brand and Panasonic brand are both used in your
office
•
If you have non compatible corded phones (for example ATT 962 or
ATT 972 or Casio phones)
C1, C2:
Voice Activation Mode
These two settings utilize
Delayed Hold
activation
method, most phones cordless or corded or mixed can be activated
for music on hold in less than 15 seconds after you press HOLD. There is also
C3: Hold button activation
or
Flash
See page 5 for full details.
Audio Test on Line 1:
select L1 on your phone and press the
Audio Test
switch located next to power connection . Adjust the volume to mid level or check the
FLASH card to hear the audio.
Note1: You can not perform audio test on lines 2, 3 or 4
Note2: Do not set the volume too loud it may flicker or shut off the on-hold audio.
Note3: Do not use a Cell phone to setup or test the device. Use a fax line, etc.
Trouble Shooting:
P2
Unplug the 12VAC plug from the back of the Invotel
adapter and unplug the phone lines; Wait 60 seconds
then plug them back in, make sure the AC adapter is
plugged in securely.
1.
Adapter not working
or stopped working
Problems
Possible Cause / Solution
3.
Red LED double
blinks ON then turns
OFF on some lines
telephone was changed or power failure - do as above,
then select L1, L2, L3, L4 making sure that dial tone is
there.
Some phone Lines are removed from MOH adapter or do
not exist.
on non existing lines the lights keep blinking and that is
OK)
Un-plug phone lines for 5 seconds and plug it back in
.
4. No Audio
or
Audio not Loud
enough
Select the line 1 on the phone and push the Audio Test
button located in the back of unit to hear the Audio, adjust
the volume if needed to hear it. Check the flash card,
Unplug -Plug back IN.
5.
Audio Test is OK
but no audio when
Hold is pressed in
A1 A2 or A3
settings
.
•
If answering a call allow 1 second before pressing Hold.
•
You may need your “Local service” with the dominant
phone company in your area (not 3
rd
party local service)
•
Is your location within city limits? are all your phone
numbers DSL qualified? your location may need to be
close enough to your phone company’s central office to
guarantee for Hold button activation. That is why some
discount phone companies service does not work even
though you have compatible phones for Hold activation. If
so you need to use the device in B1 or B2 setting via
Flash then Hold or C1, C2 settings with delayed activation.
•
Some telephones need other settings via Hold(see page
6).
•
Try the unit in B1,B2 or C1,C2 or C3 settings.
2.
Adapter does not
activate or stopped
activating
P11
