International Thermal Research
Warranty Information
August 2018
Page 3
·
Progressive damage to the engine or vehicle caused by failure of the Product or an
improper installation.
·
Diagnosis or repairs to fix problems not directly related to the Product or due to empty
fuel tanks or poor fuel quality, fuel additives, acidic water, electrolysis, or any chemical
reactions.
·
Travel time and expenses by an ITR dealer.
·
Removal and re-installation expenses for the ITR heater.
Customer Service Calls
ITR warrants the ITR heater and the Dealer warrants the installation.
If you have a service problem, first check the Troubleshooting section of the Owner’s
Manual to determine if your problem is addressed. Also ensure you are familiar with the
design and installation setup.
When calling ITR or the Dealer with a service problem, have the following information
ready at hand:
·
model number and serial number of the Product
·
a detailed description of the problem
·
your Installation Manual and Owner’s Manual
Depending on your location, an authorized service person may be able to visit your coach
or yacht to help troubleshoot problems and repair your Product. Such service calls are at
the Owner’s expense. Regardless, you must obtain written approval from ITR or the Dealer
for any warranty repair before it is undertaken. All repairs done under warranty are
subject to the terms and conditions of the flat-rate manual.
Returns
If a service call by an authorized service person is not feasible, the Owner must do the
following to obtain warranty service:
1.
Immediately contact ITR (or your Dealer) and provide a full description of the
problem.
2.
Obtain (in writing) a Return or Repair Material Authorization (RMA) number from ITR
for any warranty, return, repair, or service. ITR will refuse any return package and
will not authorize service or repairs without a RMA number. (For repairs by
authorized Dealers, the dealer must obtain an authorized RMA number from ITR
before warranty work commences.)
3.
When shipping your Product, pack securely, show the RMA and serial number of the
Product on the outside of the shipping container, and ship prepaid and insured.
4.
Provide written details of the problems, date of installation, proof of purchase, and a
return address.
