Chapter 5 — Troubleshooting and Maintaining the SG20T
34
SG20T Tethered Scanner User’s Guide
Troubleshooting the SG20T
If you have problems using the SG20T, use this chapter to find a
possible solution.
Calling Product Support
To talk to an Intermec Product Support representative:
•
In the U.S.A. and Canada, call
1-800-755-5505
•
Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to
www.intermec.com
>
About Us
>
Contact Us
.
Before you call Intermec Product Support, make sure you have the
following information:
•
SG20T firmware version
•
SG20T decode version
There are two methods to get the firmware and decode version:
•
by opening a data collection application and reading the Get
firmware version and Get decode version bar codes -
recommended when using a USB Keyboard HID or keyboard
wedge interface, or
•
by opening EasySet and retrieving the scanner current
configuration - recommended when using an RS-232 or USB
Virtual Com interface (but also possible with a USB Keyboard HID
interface).
To get the firmware version and decode version by reading bar codes
1
Run an application that can accept bar code information from the
SG20T (for example, Microsoft® Notepad).
2
Scan one of these bar codes:
Get firmware version
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