6–8
UltraBookIIi User Guide
•
Be sure to provide the correct OBP-PCI-
Bus-probe-list parameters to enable or
disable the external monitor. Refer to
External Keyboard/Mouse Port
Symptom:
The external keyboard or mouse fails to work.
•
Make sure that the external keyboard or
mouse is securely plugged into the
appropriate UltraBookIIi connector.
Customer Service and Support
If the troubleshooting information in this chapter does
not resolve the problem, you may contact Tadpole-RDI’s
Customer Service and Support staff.
North America
7:00 AM to 6:00 PM PST
Phone (800) 734-7030
Fax (760) 930-0762
Email: [email protected]
Europe
9:00 AM to 5:00 PM GMT
Tel: +44 1223 428200
Fax: +44 1223 428201
E-mail: [email protected]
Before you call, have the UltraBookIIi serial number
nearby. This number appears on the bottom of the
UltraBookIIi.
If you received an error message, it will also help if you
write down the following information:
1. Serial number of your system.
2. The exact description of the problem.
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