you previously configured the storage system to use a specific IP ad-
dress, it will now obtain its IP address from the DHCP server (if any). If
you don’t have a DHCP server on the network, it will use its default IP
address (192.168.0.101).
The users can’t access the shared folders
y
Make sure the storage system is powered on, connected to the net-
work, and operating properly (all the disk LEDs, the system status
LED, the disk activity LED, and at least one NIC LED should be
green).
y
Make sure the user configuration is correct.
y
For Windows or Mac OS X users, try changing the password and
accessing the shared folder again.
y
For Linux users, make sure the computer name or IP address is cor-
rect. If it’s not, recreate the user by removing the existing user and
adding it again.
y
Make sure the users are using the proper procedure for accessing the
shared folders, including the correct name or IP address of the stor-
age system. (You can use the storage system name only if that name
is registered with a DNS server on your network.) Windows users
can’t access shared folders using the Console unless their computers
are on the same subnet as the storage system. If using the Console
does not work, try accessing the shared folders using My Computer or
Windows Explorer.
y
Make sure the user’s computer is connected to the network and can
otherwise access the storage system.
To check the network connection in a Windows environment, click
Start --> Run
and type cmd. At the command prompt, type the fol-
lowing:
ping
IP_address
where
IP_address
is the IP address of the storage system. If you do
not see Reply from..., the problem is most likely with your network.
The users can’t create files in the shared folders
Check the access rights for the user. The user must have read/write
rights to be able to create files in the shared folder.