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Troubleshooting

Intel® Entry Server Board SE7221BK1-E User Guide

27

4

Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the
system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for the BIOS, and the mini baseboard management controller (mBMC). See

http://support.intel.com/support/motherboards/server/SE7221BK1-E

or a link to the software

updates. In addition to the server firmware and files, also update any drivers used for components
you have installed in your system, such as video drivers, network drivers, and other add-in cards.

If you are unable to resolve your server problems on your own, see

http://support.intel.com/support/motherboards/server/SE7221BK1-E

for assistance.

Resetting the System

Before proceeding with in-depth troubleshooting, first attempt to reset your system using one of the
methods below.

To do this:

Press:

Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del>

Clear system memory. Restart POST, and reload the operating system.

Reset button

Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.

Power off/on

Problems Following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with
a specific software application, see

Problems With Newly Installed Application Software.

First Steps Checklist

Is AC power available at the wall outlet?

Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the
AC source.

Are all cables correctly connected and secured?

Are the processors fully seated in their sockets on the server board?

Are all standoffs in the proper location and not touching any components, causing a potential
short?

Are all add-in PCI boards fully seated in their slots on the server board?

Are all jumper settings on the server board correct?

Are all jumper and switch settings on add-in boards and peripheral devices correct? To check
these settings, refer to the manufacturer’s documentation that comes with them. If applicable,
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.

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Содержание SE7221BK1

Страница 1: ...Order Number C72987 002 Intel Entry Server Board SE7221BK1 E User Guide ...

Страница 2: ...ur Intel may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibil...

Страница 3: ...ructions and diagrams for installing or replacing components such as the memory processor the battery and other components Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be required to update the system This includes how to navigate through the BIOS Setup screens how to perform a BIOS update and how to reset the password or CMOS Information about...

Страница 4: ...n below http support intel com support motherboards server SE7221BK1 E In depth technical information about this product including the BIOS settings and chipset information in the Intel Entry Server Board SE7221BK1 E Technical Product Specification The latest product information Accessories or other Intel server products Hardware peripheral boards adapter cards and operating systems that have been...

Страница 5: ...alled in offices schools computer rooms and similar commercial type locations The suitability of this product for other product categories and environments such as medical industrial telecommunications NEBS residential alarm systems test equipment etc other than an ITE application may require further evaluation EMC Testing Before computer integration make sure that the chassis power supply and oth...

Страница 6: ...er any surface Installing or Removing Jumpers A jumper is a small plastic encased conductor that slips over two jumper pins Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers If your jumpers do not have such a tab take care when using needle nosed pliers to remove or install a jumper grip the narrow sides of the jumper with the pl...

Страница 7: ...onsider wearing protective gloves Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warn und Sicherheitshinweise in diesem Dokument bevor Sie eine der Anweisungen ausführen Beachten Sie hierzu auch die Sicherheitshinweise zu Intel Serverplatinen und Servergehäusen auf der Ressourcen CD oder unter http support intel com support motherboards server sb CS 010770 htm SICHERHEISMASSNAHMEN Immer...

Страница 8: ...ivez les consignes suivantes 1 Mettez hors tension tous les périphériques connectés au système 2 Mettez le système hors tension en mettant l interrupteur général en position OFF bouton poussoir 3 Débranchez tous les cordons d alimentation c a du système et des prises murales 4 Identifiez et débranchez tous les câbles reliés aux connecteurs d E S ou aux accès derrière le système 5 Pour prévenir les...

Страница 9: ...i se han extraído las tapas del chasis Si el sistema ha estado en funcionamiento el microprocesador y el disipador de calor pueden estar aún calientes También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precaución y el uso de guantes protectores AVVERTENZA Italiano PASSI DI SICUREZZA Qualora si rimuovano le coperture del...

Страница 10: ...Intel Entry Server Board SE7221BK1 E User Guide x THIS PAGE INTENTIONALLY LEFT BLANK ...

Страница 11: ...CI Express Card 16 Replacing the Backup Battery 17 3 Server Utilities 20 BIOS Setup 20 Localization 20 Console Redirection 20 Configuration Reset 20 Keyboard Commands 21 Upgrading the BIOS 22 Preparing for the Upgrade 22 BIOS Selection and On line Updates 24 Recovering the BIOS 25 Manually Recovering the BIOS 25 Clearing the Password 26 Clearing the CMOS 26 4 Troubleshooting 27 Resetting the Syste...

Страница 12: ...Recognized Under Device Manager Windows Operating System 34 Hard Drive s Are Not Recognized 34 Bootable CD ROM Is Not Detected 34 Error Handling and Reporting 35 LED Information 35 BIOS Event Log 36 BIOS POST Beep Codes 37 Regulatory and Compliance Information 39 Product Regulatory Compliance 39 Product Safety Compliance 39 Product EMC Compliance Class A Compliance 39 Certifications Registrations ...

Страница 13: ... Install 13 Figure 9 Attaching the Heat Sink to the Processor 14 Figure 10 Heat Sink 14 Figure 11 Heat Sink Snap 15 Figure 12 Add in Riser 16 Figure 13 Add in Card 16 Figure 14 Replacing the Battery 18 Figure 15 BIOS Recovery Jumper 25 Tables Table 1 Server Board Features 2 Table 2 Configuration Jumper J1F2 5 Table 3 NIC LEDs 6 Table 4 Board Power Supply Voltage Specification 7 Table 5 PCI Buses 8...

Страница 14: ......

Страница 15: ...r Board SE7221BK1 E includes Serial ATA host controller for 4 ports with support for RAID 0 1 and 10 provided It also includes dual channel Parallel ATA support and an on board Intel 82541PI Ethernet Controller The Intel Entry Server Board SE7221BK1 E LX SKU adds a second Intel 82541PI Ethernet Controller Intel Adaptive Slot technology additional fan headers and LED diagnostics The Intel Entry Ser...

Страница 16: ... total possible USB 2 0 ports One external serial port and one serial header One 40 pin ATA 100 IDE connector An integrated Serial ATA controller with 4 serial ports output Support for Raid 0 1 and 10 One standard 34 pin front panel connector supporting floppy drive interface with support for one drive for use with or without backplane PS 2 keyboard and mouse ports LAN One Intel 82541PI Ethernet C...

Страница 17: ...Advanced Configuration and Power Interface ACPI 8 megabit symmetrical flash memory Support for SMBIOS Power Management Support for ACPI Support for S0 S1 S4 and S5 Wake on USB PCI RS 232 PS 2 LAN and front panel Server Management Intel Server Management support via National Semiconductor mini Baseboard Management Controller mBMC ...

Страница 18: ...r Intel Server Board SR1425BK1 E Y SATA 1 Connector D PCI X 100 SLOT P System Fan 4 Z BIOS Control Jumper E PCI Express or Riser Connector Slot Q System Fan 3 optional AA BIOS Select Jumper F 12v CPU Power R Main Power Connector BB HDD LED Header G System Fan 1 optional S Floppy Connector CC HSBP Header H Back Panel I O Connectors T IDE Connector DD Battery I System Fan 2 optional U SATA 4 Connect...

Страница 19: ... Configuration Jumper J1F2 Function Pin Pin Function Description 1 2 MBMC control CMOS CLEAR 2 3 Force erase CMOS settings will be cleared on the next reset Normal operation Jumper 1 2 5 6 Protect PASSWORD CLEAR 6 7 Erase Administrator and user passwords will be cleared on the next reset Normal operation Jumper 5 6 9 10 Normal BOOT RECOVERY BOOT 10 11 Recovery BOOT BIOS recovery can be attempted b...

Страница 20: ...en Network connection in place Left LED Blinking Green Transmit receive activity Off 10 Mbps connection if left LED is on or blinking Solid Green 100 Mbps connection NIC1 Gigabit Right LED Solid Amber 1000 Mbps connection Off No network connection Solid Green Network connection in place Left LED Blinking Green Transmit receive activity Off 10 Mbps connection if left LED is on or blinking Solid Gre...

Страница 21: ...ructure This allows the BIOS to read the SPD data and program the chipset to accurately configure memory settings for optimum performance If non SPD memory is installed the BIOS will attempt to correctly configure the memory settings but performance and reliability may be impacted or the DIMMs may not function under the determined frequency For a complete list of supported memory DIMMs see the lin...

Страница 22: ...ntry Server Platform SR1425BK1 E Table 5 PCI Buses PCI Bus Segment Voltage Width Speed Type PCI I O Card Slots SC5250 E Pedestal Chassis PCI 5V 32 bits 33 MHz P32 A Slot 1 PCI X 3 3V 64 bits 100 MHz P64 C Slot 4 Slot 5 PCI E x8 3 3 8 lanes 100 MHz Slot 6 SR1425BK1 E Rack Chassis PCI E x8 3 3 8 lanes 100 MHz Adaptive Riser Slot PCI X 3 3V 64 bits 66 MHz Adaptive Riser Slot Riser Options Peripherals...

Страница 23: ...egin Before working with your server product pay close attention to the Safety Information at the beginning of this manual Tools and Supplies Needed Phillips cross head screwdriver 1 bit and 2 bit Flat head screwdriver Needle nosed pliers Antistatic wrist strap and conductive foam pad recommended Gloves to avoid sharp edges recommended ...

Страница 24: ...either end of the DIMM socket s are pushed outward to the open position 7 Holding the DIMM by the edges remove it from its anti static package 8 Position the DIMM above the socket Align the small notch in the bottom edge of the DIMM with the keys in the socket see inset in Figure 9 Insert the bottom edge of the DIMM into the socket 10 When the DIMM is inserted push down on the top edge of the DIMM...

Страница 25: ...nected to the server Turn off the server 3 Remove the AC power cord from the server 4 Remove the server s cover 5 Gently spread the retaining clips at each end of the socket The DIMM pops out of the socket 6 Hold the DIMM by the edges lift it away from the socket and store it in an anti static package 7 Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets 8 Repla...

Страница 26: ...n contact with the metal chassis to dissipate the static charge while handling the processor 2 Avoid moving around unnecessarily Installing the Processor To install a processor follow these instructions Observe the safety and ESD precautions previously listed Please refer to matching visuals on next page A Locate the processor socket B Raise the socket handle completely C Using fingertip on back p...

Страница 27: ...d SE7221BK1 E User Guide Hardware Installations and Upgrades 13 TP01331 A B C D E Figure 6 Processor Install Figure 7 Installing the Processor in the Processor Socket Figure 8 Processor Install TP01333 H I J L K TP01332 F G H ...

Страница 28: ... in The bottom of the heat sink has thermal interface material TIM already applied Be careful not to damage the thermal interface material Platform models must use an active heat sink with fan Note SR1425BK1 E models come with a custom copper 1u passive heat sink Solid areas go on the left and the right not the front and back of the processor If TIM is covered by a protective sheet remove the shee...

Страница 29: ...d 2 Use a flat blade screwdriver to turn each connector 1 4 turn so it pops out of the server board Lift firmly since TIM may create some stickiness between heat sink and processor 3 Lift the heat sink from the processor 4 Lift the processor lever 5 Remove the processor Hold it by the edges only 6 Return the processor cover to the processor and the PnP to the socket while not in use Figure 11 Heat...

Страница 30: ...estal or rack mount Figure 12 Add in Riser Figure 13 Add in Card Pedestal chassis add in procedure In the pedestal configuration the PCI slots support add in cards with full height brackets 1 Remove the screw that fastens the PCI bracket to the rear of the chassis Retain the screw 2 Insert the PCI card into the PCI slot Keep the add in card level during insertion Tilting it during installation may...

Страница 31: ...battery on the server board powers the RTC for up to ten years in the absence of power When the battery starts to weaken it loses voltage and the server settings stored in CMOS RAM in the RTC for example the date and time may be wrong Contact your customer service representative or dealer for a list of approved devices WARNING There is a danger of explosion if the battery is incorrectly replaced R...

Страница 32: ... the AC power cord from the server 4 Remove the server s cover and locate the battery It stands upright next to the processor 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the battery from its socket 7 Dispose of the battery according to local ordinance 8 Remove the new lit...

Страница 33: ......

Страница 34: ...d and is capable of displaying setup forms in English French Italian German and Spanish The BIOS supports these languages for console strings as well Console Redirection The BIOS Setup is functional via console redirection over various terminal emulation standards Due to emulation compatibility reasons some functionality may be limited e g usage of colors some keys and or key sequences and support...

Страница 35: ... pages The keys have no affect if a sub menu or pick list is displayed Tab Select Field The Tab key is used to move between fields For example Tab can be used to move from hours to minutes in the time item in the main menu Change Value The minus key on the keypad is used to change the value of the current item to the previous value This key scrolls through the values in the associated pick list wi...

Страница 36: ...ing for the Upgrade Before you upgrade the BIOS prepare for the upgrade by recording the current BIOS settings obtaining the upgrade utility reviewing the release notes and making a copy of the current BIOS In the unlikely event that a BIOS error occurs during the BIOS update process see Recovering the BIOS for instructions on performing a BIOS recovery Recording the Current BIOS Settings 1 Boot t...

Страница 37: ...ette that is already formatted type sys a 4 Press Enter Flash Update Utility The BIOS flash utility suite is compatible with DOS Windows and Linux The afuXXX AMI Firmware Update Utilities are required for the BIOS updates DOS The flash bootable disk must have ROM image and afudos utility Type run afudos i romfilename n p b n c Windows The flash disk must have ROM image AMIFLDRV SYS and AFUWIN EXE ...

Страница 38: ...ocess Press F10 and Enter to exit the BIOS Setup and Save Changes 6 If you do not set the CMOS values back to defaults using the F9 key the system may function erratically NOTE You may encounter a CMOS Checksum error or other problem after reboot If this happens shut down the system and boot it again CMOS checksum errors require that you enter Setup check your settings save your settings and exit ...

Страница 39: ...eturn the system to normal operation NOTE BIOS recovery should only be used as last resort when the main system BIOS will not come up Manually Recovering the BIOS 1 Power down and uplug the system from the AC power source 2 Move the recovery jumper at J1F2 from pins 9 and 10 to cover pins 10 and 11 Figure 15 BIOS Recovery Jumper 1 Insert a bootable disk containing the file AMIBOOT ROM USB disk on ...

Страница 40: ...fore a new password s can be set The password clear jumper is located on jumper block J1F2 1 Power down the system and disconnect the AC power 2 Open the server chassis 3 Move the jumper from pins five and six to the Clear Password position covering pins six and seven 4 Reconnect the AC power power up the system 5 Power down the system and disconnect the AC power 6 Return the Password Clear jumper...

Страница 41: ... button Cold boot reset Turn the system power off and then on This clears system memory restarts POST reloads the operating system and halts power to all peripherals Power off on Problems Following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you ar...

Страница 42: ... a more detailed approach to identifying a hardware problem and locating its source CAUTION Turn off devices before disconnecting cables Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Di...

Страница 43: ... and Corrective Actions This section provides possible solutions for these specific problems Power light does not light No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fans do not rotate Diskette drive activity light does not light Hard disk drive activity light does not light CD ROM drive activity light does not light There are problems with ap...

Страница 44: ... Lock light is functioning Is the video monitor plugged in and turned on If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the video monitor signal cable properly installed Does this video monitor work correctly if plugged into a different system Is the onboard video controller enabled in the BIOS R...

Страница 45: ...re the power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way Diskette Drive Activity Light Does Not Light Check the following Is the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set ...

Страница 46: ...terrupts that are not shared with other PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing interrupts Diagnostics pass but the connection fails Make sure the network cable is securely attached Make sure you specify the correct frame type in your NET CFG file The contr...

Страница 47: ...d configured for the system See the software documentation Use only an authorized copy Unauthorized copies often do not work If you are running the software from a diskette CD ROM or DVD ROM try a different diskette Make sure the correct device drivers installed If the problems persist contact the software vendor s customer service representative Problems With Application Software That Ran Correct...

Страница 48: ... Hard Drive s Are Not Recognized Check the following Make sure the drive is not disabled in the BIOS Setup Make sure the drive is connected correctly and that is plugged into the power supply Make sure the drive is compatible See http www support intel com support motherboards server SE7221BK1 E for a link to the tested drives Make sure you have not exceeded the power budget for the server See htt...

Страница 49: ...cal error or non recoverable Amber blink non critical IDE activity Front panel Front panel and board left side Green Blinking Activity No action required Memory fault 1 4 Identify failing memory module DIMM end front of board Amber On Fault POST code 1 4 LSB bit1 bit2 MSB Display boot 80 POST code Rear of board Each LED can be Off Green Amber Red See the POST code table Fan Pack Fault Warn on fan ...

Страница 50: ...een and user input is required to continue User can take immediate corrective action or can choose to continue booting Halt System cannot boot unless error is resolved User needs to replace faulty part and restart the system Table 8 Post Error Messages and Handling Error Code Error Message Response 100 Timer Error Warning 103 CMOS Battery Low Warning 104 CMOS Settings Wrong Warning 105 CMOS Checks...

Страница 51: ...d Management Controller failed to function Pause 8301 Front Panel Controller failed to Function Pause 84F2 Server Management Interface Failed Pause 84F3 BMC in Update Mode Pause 84F4 Sensor Data Record Empty Pause 84FF System Event Log Full Warning BIOS POST Beep Codes The table below lists the POST error beep codes Prior to system video initialization the BIOS uses these beep codes to inform user...

Страница 52: ...events For example some Intel RAID cards have beep codes Before checking for a system beep code error make sure the PCI card is not causing the beeping In the case of a Bootblock update where video is not available for text messages to be displayed speaker beeps are necessary to inform the user of errors For beep codes associated with a Bootblock update refer to the Intel Server Board SE7221BK1 E ...

Страница 53: ...ets 10db margin to Class A Limits The server board SE7221BK1 E has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For information on compatible host system s refer to Intel s Server Builder Web site or contact your local Intel representative FCC ICES 003 Emissions USA Canada Verification CIS...

Страница 54: ...Markings Table 10 Product Certification Markings Electromagnetic Compatibility Notices FCC USA This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions related to the EMC perfo...

Страница 55: ...changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment The customer is responsible for ensuring compliance of the modified product Only peripherals computer input output devices terminals printers etc that comply with FCC Class A or B limits may be attached to this computer product Operation with noncompliant periphera...

Страница 56: ... of the product Korean Compliance RRL English translation of the notice above 1 Type of Equipment Model Name On License and Product 2 Certification No On RRL certificate Obtain certificate from local Intel representative 3 Name of Certification Recipient Intel Corporation 4 Date of Manufacturer Refer to date code on product 5 Manufacturer Nation Intel Corporation Refer to country of origin marked ...

Страница 57: ...6072439 France 01 41 918529 Germany 069 9509 6099 Italy 02 696 33276 Spain 91 377 8166 Belgium 02 714 3182 Finland 9 693 79297 Denmark 38 487077 Norway 23 1620 50 Sweden 08 445 1251 Holland 020 487 4562 In Asia Pacific region Australia 1800 649931 Hong Kong 852 2 844 4456 Korea 822 767 2595 China 800 820 1100 toll free 8 621 33104691 not toll free Singapore 65 6213 1311 India 0006517 2 68303634 ma...

Страница 58: ...nected dial 800 843 4481 Chile Mainland and Juan Contact AT T USA at 800 225 288 Once connected dial 800 843 4481 Miami 1 800 621 8423 Ecuador Andimate Contact AT T USA at 1 999 119 Once connected dial 800 843 4481 Ecuador Pacifictel Contact AT T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT T USA at 99 99 190 Once connected dial 800 843 4481 Venezuela Contact AT T USA...

Страница 59: ...escription Provide a brief description below See the last page for space to include a detailed problem description Board Chassis Information Baseboard Revision PBA DIMM Configuration Baseboard Serial Number DIMM1A MB CPU1 Speed Stepping Spec DIMM1A Vendor part number System BIOS Version DIMM1B Vendor part number HSC Firmware Version DIMM2A MB Chassis Model DIMM2A Vendor part number Intel SC5250 E ...

Страница 60: ...d information Peripheral Card Or Peripheral Description Driver Revision IRQ I O Base Address FW Rev PCI Slot 1 32 33 PCI Slot 3 64 100 PCI Slot 4 64 100 PCI Slot 5 adaptive or PCI Express Video On Board Video NIC On Board NIC1 On Board NIC2 1 0 Gb Hard Drive Information SATA of drives installed Make Model Firmware Revision IDE of drives installed Make Model Firmware Revision SCSI of drives install...

Страница 61: ...K1 E User Guide 47 Complete Problem Description In the space below provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found Please also include any details on troubleshooting already done ...

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