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Appendix D: Getting Help

If you encounter an issue with your server platform, please follow these steps

to obtain support on your product.

Get connected to our support web page for 24x7 support when you need it to get the latest and

most complete technical support information on all Intel

Enterprise Server and Storage

Platforms. Information available at the support site includes:



Latest BIOS, firmware, drivers, and utilities



Product documentation,

Installation,

and

Quick Start Guides



Full product specifications, technical advisories, and errata



Compatibility documentation for memory, hardware add-in cards, chassis support matrix,

and operating systems



Server and chassis accessory parts list for ordering upgrades or spare parts



A searchable knowledgebase to search for product information throughout the support site

Send an email to Intel

’s technical support center using the following online form if you still

cannot obtain a solution to your issue.

Lastly, you can contact an Intel

support representative using one of the following support

phone numbers. Charges may apply. Intel

customer support suggests filling out the issue

report form to better service the issue.

Intel

now offers Channel Program members around-the-clock 24x7 technical phone support on

Intel

server boards, server chassis, server RAID controller cards, and Intel

Server

Management.

Note:

You must login in to the reseller site to obtain the 24x7 number.

Warranty Information

To obtain warranty information, visit the following Intel

website:

http://www.intel.com/support/motherboards/server/sb/cs-010807.htm

Intel

Server System R2000LH2/LT2 Service Guide

Содержание R2000LT2

Страница 1: ...Intel Server System R2000LH2 LT2 Family Service Guide A Guide for Technically Qualified Assemblers of Intel identified Subassemblies Products Order Number G42282 005...

Страница 2: ...duct descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are desi...

Страница 3: ...sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant de suivre toute instruction Consultez Intel Server Boards a...

Страница 4: ...SD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD...

Страница 5: ...nd replacing components Use this chapter for step by step instructions and diagrams for installing or replacing components such as the fan power supply and front panel board among other components Cha...

Страница 6: ...are See the section on the web page titled Software Code For system firmware updates and onboard device drivers Firmware and Drivers See the section on the web page titled Software Code Product Safety...

Страница 7: ...zel 16 Installing the Front Bezel 16 Removing and Installing the Front Fan Bezel 17 Removing the Front Fan Bezel 17 Installing the Front Fan Bezel 17 Removing and Installing the Rack Handles 18 Removi...

Страница 8: ...Management Module 4 39 Installing the Intel RMM4 Lite 40 Install the Intel RMM4 NIC 40 Removing the Intel RMM4 Lite 41 Removing the Intel RMM4 NIC 41 Installing and Removing an Internal Solid State Dr...

Страница 9: ...ompliance Information 62 Appendix B Safety Information 63 Appendix C Installation Assembly Safety Instructions 64 Appendix D Getting Help 65 Warranty Information 65 Appendix E Intel Server Issue Repor...

Страница 10: ...he Front Fan Bezel 17 Figure 23 Removing the Rack Handle 18 Figure 24 Installing the Rack Handle 18 Figure 25 Removing the Power Supply Module 19 Figure 26 Installing the Power Supply Module 19 Figure...

Страница 11: ...ure 69 Removing the Intel RAID Smart Battery 44 Figure 70 Removing the Server Board 45 Figure 71 Installing the Server Board 46 Figure 72 Replacing the Backup Battery 47 Figure 73 Replacing a system f...

Страница 12: ...References v Table 3 Intel Server System R2000LH2 LT2 Feature Summary 1 Table 4 Wattage Limitation of the PCIe Loading 3 Table 5 Power Rating of the Power Supply 3 Table 6 Hard Disk Drive Options 9 T...

Страница 13: ...el Server Board S4600LT2 Feature Description Dimensions 3 43 inches 87 3 mm high 17 24 inches 438 0 mm wide 28 0 inches 712 0 mm deep Processor Support Support up to four Intel Xeon processors E5 4600...

Страница 14: ...nectors capable of supporting up to 6 GB sec Two 4 port mini SAS connectors capable of supporting up to 3 GB sec SAS SATA Intel RAID C600 Upgrade Key support providing optional expanded SATA SAS RAID...

Страница 15: ...1600W 1 0 or 2 0 Non Redundant 450W Power Rating Table 5 summarizes the power rating of the power supply Table 5 Power Rating of the Power Supply VIN Total Available Power 100 127VAC AC low Line 1120W...

Страница 16: ...ration Front Panel Label Description Label Description A System ID Button w Integrated LED F System Status LED B NMI Button recessed tool required for use G Power Button w Integrated LED C NIC 1 Activ...

Страница 17: ...Add in adapter slots from Riser Card C I O Module Ports Connectors Optional J RMM4 NIC Port Optional D Video Connector K Power Supply Module 2 E NIC 1 L Power Supply Module 1 F NIC 2 M Add in adapter...

Страница 18: ...el Video connector E Option RMM4 Lite connector AL Front Panel header SSI compatible F Video connector AM CPU 1 Fan connector G CPU 2 DIMM slots Memory Banks G and H AN CPU 4 Fan connector H CPU 1 DIM...

Страница 19: ...cket T System ID LED BA CPU 3 DIMM slots Memory Banks L and M U System Status LED BB Riser Card slot 2 V POST Code Diagnostic LEDs BC Backup Battery W SATA only port 0 BD CPU 2 socket X Internal Seria...

Страница 20: ...seconds after the system is powered on These pins should be selected on 1 2 for normal system operation D BIOS Recover J74 If pins 2 3 are selected the system can only boot from EFI bootable recovery...

Страница 21: ...k drives see the table below for details Table 6 Hard Disk Drive Options Intel Server System Supported Hard Drive Type Maximum Hard Drive Number R2304LH2 LT2 3 5 or 2 5 4 R2208LH2 LT2 2 5 8 Note SAS d...

Страница 22: ...ided by Intel use the following order codes Slimline DVD ROM Drive AXXSATADVDROM Slimline DVD RW Drive AXXSATADVDRWROM Note For a complete list of supported peripherals go to http serverconfigurator i...

Страница 23: ...tel Remote Management Module 4 The Intel Remote Management Module 4 plugs into a dedicated connector on the server board and provides additional server management functionality to the server board Thi...

Страница 24: ...eration Note The Intel Server System R2304LH2 is shown for illustration purposes in this document Cable Routing When you add or remove components from your server system make sure your cables are rout...

Страница 25: ...Hardware Installations and Upgrades Figure 15 Cable Routing 4 x 3 5 Hot Swap HDD Intel Server System R2000LH2 LT2 Service Guide 13...

Страница 26: ...SCU1 4 7 on the server board a proper Intel RAID C600 Upgrade Key must be installed For instructions see Intel RAID C600 Upgrade Key Installation Guide 2 A second SSD is supported when the optical dri...

Страница 27: ...grades Fan Connections Use the figures below to determine the proper fan connections Figure 17 System Fan Order Figure 18 Connecting the Fan Power Cables to the Fan Board and PDB Intel Server System R...

Страница 28: ...the front bezel anticlockwise to release the latches on the right end from the rack handle see letter B Figure 19 Removing the Front Bezel Installing the Front Bezel Note Before installing the bezel...

Страница 29: ...left and right end see letter A 2 Remove the front fan bezel from the chassis see letter B Figure 21 Removing the Front Fan Bezel Installing the Front Fan Bezel 1 Slide in the bezel see letter A 2 Se...

Страница 30: ...and remove the rack handle from the server system as shown Figure 23 Removing the Rack Handle Installing the Rack Handles Align the rack handle with the two holes on the side of the server system and...

Страница 31: ...into the power supply cage and push all the way until it clicks into place Figure 26 Installing the Power Supply Module 2 Repeat step 1 to install the second power supply module Removing and Installin...

Страница 32: ...nected to the server Turn off the server 3 Disconnect the power cord 4 Remove the screws see letter A 5 Depress the latches see letter B 6 Slide the cover back and lift upward Figure 27 Removing the S...

Страница 33: ...emoving the Front End Module 1 Disconnect any cables attached to the front end module 2 Removing the six screws securing the front end module from the chassis see letter A 3 Slide the front end module...

Страница 34: ...re 31 Removing the PCI Riser Assembly Warning Place the riser assembly upside down or sideway to avoid damage to the riser card connector Do one of the following If you need to add or replace a PCI ad...

Страница 35: ...2 Remove the system cover For instructions see Removing the System Cover 3 Remove the PCI riser assemblies For instructions see Removing the PCI Riser Assembly Installing a PCI Add in Card Installing...

Страница 36: ...its in the riser connector see letter D 4 Secure the add in card with screw as shown see letter E Figure 34 Installing a Full Length PCI Add In Card Removing a PCI Add in Card Removing a Half Length P...

Страница 37: ...ls installed Removing and Installing the Air Duct Always operate your server system with the air duct in place The air duct is required for proper airflow within the server system Before removing or i...

Страница 38: ...s see letter A 3 Bend and slide out the air duct see letter B 4 Remove the air duct from the chassis see letter C Figure 37 Removing the Air Duct Installing the Air Duct 1 Bend and slide in the air du...

Страница 39: ...k straight up see letter C Figure 39 Removing Processor Heatsink Installing the Processor Caution Processor must be appropriate You may damage the server board if you install a processor that is inapp...

Страница 40: ...r A Orient the processor with the socket so that the processor cutouts match the four orientation posts on the socket see letter B Note location of gold key at corner of processor see letter C Figure...

Страница 41: ...locking lever on the other side see letter C Latch the levers in the order as shown Figure 45 Installing Processor Latch the Locking Lever Installing Processor Heatsink s 1 Remove the protective film...

Страница 42: ...e processor Installing and Removing the Memory Before installing or removing the memory please make sure following steps are performed 1 Ensure the AC power cord s are disconnected from the system 2 R...

Страница 43: ...7 Installing Memory Removing Memory 1 Locate the DIMM sockets Gently spread the retaining clips at each end of the socket The DIMM lifts from the socket 2 Holding the DIMM by the edges lift it from th...

Страница 44: ...ector end of the drive matches the backplane connector see letter D Figure 50 Installing Hard Disk Drive Installing 3 5 HDD For installing 2 5 Hard Disk Drive as an option Break off the tab on the HDD...

Страница 45: ...E Push in the lever to lock it into place see letter F Figure 52 Installing Hard Disk Drive Inserting 3 5 HDD Assembly Installing a Hard Disk Drive into 2 5 Hot Swap Hard Drive Carrier 1 Remove the d...

Страница 46: ...the 2 5 HDD carrier see letter D Figure 54 Installing Hard Disk Drive Removing Plastic Drive Blank 3 Install the hard disk drive using the four screws as shown Make Sure the connector end of the drive...

Страница 47: ...panel must be installed if you do not install a device at this location Before installing or removing the slimline optical drive please make sure following steps are performed 1 Ensure the AC power co...

Страница 48: ...Installing and Removing the Intel I O Expansion Module Before installing or removing the Intel I O expansion module please make sure following steps are performed 1 Ensure the AC power cord s are disc...

Страница 49: ...l the provided connector converter see letter C Figure 60 Installing Intel I O Expansion Module Installing Intel I O Expansion Module 1 Remove the screw securing the filler panel from the chassis and...

Страница 50: ...ansion Module 1 Remove the two screws as shown see letter A 2 Remove the module out of the server system see letter B and C 3 Install the I O expansion module filler panel into the system back panel a...

Страница 51: ...please make sure following steps are performed 1 Ensure the AC power cord s are disconnected from the system 2 Remove the system cover For instructions see Removing the System Cover 3 Remove the powe...

Страница 52: ...te module and match the alignment pin of the module and the connector on server board Press to install Figure 63 Installing the Intel RMM4 Lite Install the Intel RMM4 NIC 1 Connect the cable to the se...

Страница 53: ...the AC power cord s are disconnected from the system 2 Remove the system cover For instructions see Removing the System Cover 3 Remove the rack handles For instructions see Removing the Rack Handles 4...

Страница 54: ...State Drive carrier see letter B 3 Pull the Solid State Drive up to remove from the air duct see letter C 4 Remove the four screws to release the Solid State Drive see letter D 5 Pull the Solid State...

Страница 55: ...system cover For instructions see Removing the System Cover Installing the Intel RAID Smart Battery 1 Connect the cable between the BBU and the RAID card For details see Intel RAID Smart Battery User...

Страница 56: ...er A 2 Lift the battery up to remove it from the server chassis see letter B Figure 69 Removing the Intel RAID Smart Battery Installing and Removing the Server Board Before installing or removing the...

Страница 57: ...r 8 Remove the memory For instructions see Removing Memory 9 Remove all the Intel I O expansion module s For instructions see Removing Intel I O Expansion Module 10 Remove Intel Remote Management Modu...

Страница 58: ...jonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverand ren Varning Explosionsfara vid felaktigt batteribyte Anv nd samma batterityp el...

Страница 59: ...attery socket Note You will need to run the BIOS Setup to restore the configuration settings to the RTC Replacing a Redundant Fan Module 1 Remove the system cover if needed For instructions see Removi...

Страница 60: ...arriers regardless of whether or not a drive is installed in the carrier Removing the Backplane 1 Disconnect all cables from the backplane 2 Remove the screw see letter A 3 Pull up the backplane see l...

Страница 61: ...s are disconnected from the system 2 Remove the system cover For instructions see Removing the System Cover 3 Remove system the fan modules connected to the lower fan board For instructions see Repla...

Страница 62: ...or pull on any components on the lower fan board Position the lower fan board in place at the front of the server system see letter A 2 Secure the lower fan board with the screws as shown see letter...

Страница 63: ...see Removing the Air Duct Removing the Front Video and USB Module 1 Disconnect video and USB cables from server board see letter A 2 Remove the two screws as shown see letter B 3 Slide the module out...

Страница 64: ...Power Supply Module s 4 Remove the PCI riser assemblies For instructions see Removing the PCI Riser Assembly 5 Remove the air duct For instructions see Removing the Air Duct Installing the LCP Module...

Страница 65: ...ver board see letter A 2 Remove the two screws as shown see letter B 3 Slide the module out see letter C 4 Remove the two screws as shown slide the front USB header out see letter D 5 Install the fron...

Страница 66: ...holding the server Use of a mechanical assist to install and align server into the rack rails is recommended Note The Extended Value rack mount rail kit AXXELVRAIL supports the system weight of 65lbs...

Страница 67: ...Bracket F Release Button Figure 82 Slides Component Installing the Chassis into Rack 1 Pull release button to remove inner member from slides 2 Align brackets to desired vertical position on rack and...

Страница 68: ...is 5 Pull the release button in the inner member to release the lock and allow the chassis to close Figure 85 Install Chassis to Fixed Slides Removing the Chassis from Rack 1 Fully extend the slides u...

Страница 69: ...Installations and Upgrades Figure 86 Extend Slides 2 Press safety locking pin to release inner member from chassis Figure 87 Remove Inner Member from Chassis Intel Server System R2000LH2 LT2 Service...

Страница 70: ...enus when the selected feature is a submenu or to display a pick list if a selected option has a value field or to select a subfield for multi valued features like time and date If a pick list is disp...

Страница 71: ...es are saved and the Setup is exited If No is highlighted and Enter is pressed or the Esc key is pressed the user is returned to where they were before F10 was pressed without affecting any existing v...

Страница 72: ...d resumes POST to continue to boot the system according to the boot order set from the last boot Map of Screens and Functionality There are a number of screens in the entire Setup collection They are...

Страница 73: ...tion With BMC Only BMC LAN Configuration Boot Options Screen Tab CDROM Order Hard Disk Order Floppy Order Network Device Order BEV Device Order Add EFI Boot Option Delete EFI Boot Option Boot Manager...

Страница 74: ...d Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The document can be downloaded from http www intel com suppo...

Страница 75: ...fety Information Please refer to the Server Products Regulatory and Safety document for the Safety Information The document can be downloaded from http www intel com support motherboards server Intel...

Страница 76: ...ssembly Safety Instructions Please refer to the Server Products Regulatory and Safety document for the Installation Assembly Safety Instructions The document can be downloaded from http www intel com...

Страница 77: ...ng upgrades or spare parts A searchable knowledgebase to search for product information throughout the support site 2 Send an email to Intel s technical support center using the following online form...

Страница 78: ...ormation maybe found by accessing BIOS going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 can be found on the white sticker label on the baseboard Syste...

Страница 79: ...nagement Adapters Serial Expansion Cards PCI Express Adapters RAID Controllers SCSI Controllers and so on Type Slot Manufacturer Model Firmware Other third party hardware Example Example KVM Chassis a...

Страница 80: ...k Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E RAID controller part number PBA number RAID controller firmware version Has the latest RAID firmware been tried...

Страница 81: ...brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description below Have you returned sy...

Страница 82: ...able time to make repairs or to replace Product or to refund the then current value of the Product In no event will Intel be liable for any other costs associated with the replacement or repair of Pro...

Страница 83: ...ed in the following forums and governed by the following laws for the United States of America Canada North America and South America the forum shall be Santa Clara California USA and the applicable l...

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