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Intel® Server System M20MYP1UR System Integration and Service Guide

Appendix A.

Getting Help

If you encounter an issue with your server system, follow these steps to obtain support:
Visit the following Intel support web page:

http://www.intel.com/support/

This web page provides 24x7 support when you need it to get the latest and most complete technical
support information on all Intel® Enterprise Server and Storage Platforms. Information available at the
support site includes:

•

Latest BIOS, firmware, drivers and utilities

•

Product documentation, installation and quick start guides

•

Full product specifications, technical advisories and errata

•

Compatibility documentation for memory, hardware add-in cards, chassis support matrix and
operating systems

•

Server and chassis accessory parts list for ordering upgrades or spare parts

•

A searchable knowledgebase to search for product information throughout the support site

If you are still unable to obtain a solution to your issue, send an email to Intel’s te

chnical support center

using the online form available at:

http://www.intel.com/p/en_US/support/contactsupport

Lastly, you can contact an Intel support representative using one of the support phone numbers available at:

http://www.intel.com/support/feedback.htm?group=server

(charges may apply).

Intel also offers Channel Program members around-the-clock 24x7 technical phone support on Intel

server

boards, server chassis, server RAID controller cards, and Intel

Server Management at:

http://www.intel.com/reseller/

Note:

The 24x7 support number is available after logging in to the Intel Reseller website.

Warranty Information

To obtain warranty information, visit the following Intel website:

http://www.intel.com/p/en_US/support/warranty

Содержание M20MYP1UR

Страница 1: ...vation Experience What s Inside Intel Server System M20MYP1UR Integration and Service Guide A guide providing instructions for the insertion and extraction of system components and available Intel acc...

Страница 2: ...Intel Server System M20MYP1UR System Integration and Service Guide 2 Blank page...

Страница 3: ...Intel Server System M20MYP1UR System Integration and Service Guide 3 Document Revision History Date Revision Changes May 2020 1 0 First release...

Страница 4: ...or otherwise to any intellectual property rights is granted by this document The products described may contain design defects or errors known as errata which may cause the product to deviate from pub...

Страница 5: ...ake care when using needle nosed pliers to remove or install a jumper grip the narrow sides of the jumper with the pliers never the wide sides Gripping the wide sides can damage the contacts inside th...

Страница 6: ...user notices in the product user guide and specification documents may result in loss of or access to data Weight of the system Due to the weight of a system Intel recommends carrying the system with...

Страница 7: ...SD into a 3 5 Drive Carrier Assembly 31 3 Option and Accessory Kit Integration and Service 34 3 1 Internal Cable Routing Channels 35 3 2 PCIe Add in Card Removal Installation 36 3 2 1 Riser Card Brack...

Страница 8: ...tel Management Engine Intel ME Firmware Force Update Jumper Block 58 6 2 4 BMC Force Update Jumper Block 59 6 2 5 BIOS Recovery Jumper 60 7 System Service FRU Replacement 61 7 1 Replacing a Power Supp...

Страница 9: ...5 Figure 19 Releasing the processor carrier clip from the heat sink 25 Figure 20 Releasing processor from carrier clip 26 Figure 21 DIMM blank 26 Figure 22 System DIMM slot population requirements for...

Страница 10: ...ification 54 Figure 53 Intel Light Guided Diagnostic LEDs server board 55 Figure 54 DIMM fault LEDs 56 Figure 55 System configuration and recovery jumpers 57 Figure 56 Power supply removal 62 Figure 5...

Страница 11: ...Intel Server System M20MYP1UR System Integration and Service Guide 11 Table 9 Integrated BMC beep codes 91 Table 10 Server system references 105 Table 11 System utility software 105...

Страница 12: ...part of the document Chapters 2 5 provides instructions on the installation of essential system components and available accessories as well as providing system firmware update instructions and syste...

Страница 13: ...kits may be required Chapter 3 provides instructions to accomplish this Before You Begin Before working with your server product observe the safety and ESD precautions found in the Safety Warnings se...

Страница 14: ...ts inside of the system Before removing the system cover power off the system and disconnect all peripheral devices and power cable Note A non skid surface or a stop behind the server system may be re...

Страница 15: ...ntil it locks into place see Letter A Shipping note When transporting the server system Intel recommends installing the three top cover screws See Letter B prior to shipping 2 2 Air Duct Removal Insta...

Страница 16: ...ut area to avoid interference from the cables during the air duct removal 3 Lift the air duct straight up and remove it from the system 2 2 2 Air Duct Installation Figure 4 Air duct installation 1 Ens...

Страница 17: ...el Server Systems requires that the processor be attached to the heat sink prior to installation on to the server board The processor heat sink assembly is referred to as the processor heat sink modul...

Страница 18: ...ion 2 Place the heat sink bottom side up on to a flat surface as shown above 3 If present carefully remove the plastic protective cover from the bottom side of the heat sink to expose the Thermal Inte...

Страница 19: ...own in the above figure Figure 9 Processor clip sub assembly 7 Install the processor into the processor clip until it snaps into place CAUTION To prevent the processor from falling out of the clip the...

Страница 20: ...the processor heat sink until it snaps into place ensuring all four corners are secure Processor clip sub assembly should sit flat on top of the heat sink 2 3 2 Processor Installation The Intel Serve...

Страница 21: ...in the socket see Letter B Note The processor socket cover should be saved for future use Caution When re installing the socket cover make sure it properly snaps into place Improper installation will...

Страница 22: ...TION Processor socket pins are delicate and bend easily Use extreme care when placing the PHM onto the processor socket do not drop it 5 The PHM assembly is properly installed when seated flat and eve...

Страница 23: ...may cause damage to the processor socket assembly Each heat sink screw should be fully tightened to 12 in lbs torque before securing the next screw in the sequence 7 For a second procesor repeat the...

Страница 24: ...orx bit screwdriver loosen each heat sink fastener in the sequence shown on the label located on the top of the heat sink see Letter A 2 Lift the PHM straight up from the server board until it is free...

Страница 25: ...t sink and the processor clip assembly and gently twist until the bond between heat sink and the processor is broken Figure 19 Releasing the processor carrier clip from the heat sink 6 Unlatch the hoo...

Страница 26: ...the Intel Server System M20MYP1UR Technical Product Specification Each installed processor provides six memory channels On the Intel Server System M20MYP1UR memory channels for each processor are lab...

Страница 27: ...vice Guide 27 Figure 22 System DIMM slot population requirements for thermal compliance On the Intel Server System M20MYP1UR DIMM slots A2 B1 D2 and E1 of both CPU sockets need to be populated with a...

Страница 28: ...ee Letter B 3 Insert the bottom edge of the DIMM into the slot see Letter C 4 When the DIMM is inserted push down on the top edge of the DIMM until the retaining clips snap into place see Letter D 5 M...

Страница 29: ...nd Supplies Anti static wrist strap and conductive workbench pad recommended 2 5 1 Drive Carrier Extraction Figure 25 Extracting drive carrier from chassis 1 Remove the drive carrier from the chassis...

Страница 30: ...ge of the left rail upwards see Letter A while at the same time pushing the drive or drive blank down away from the carrier see Letter B Figure 28 3 5 Drive carrier assembly drive installation to carr...

Страница 31: ...ctive workbench pad recommended Phillips cross head screwdriver 2 bit Figure 29 3 5 Drive carrier assembly drive blank removal 1 Remove the drive blank from the carrier by holding the carrier assembly...

Страница 32: ...de a bag containing four mounting screws Figure 32 3 5 Drive carrier to 2 5 SSD bracket mount bracket assembly to carrier 4 With the rear drive connector positioned towards the back of the drive carri...

Страница 33: ...Server System M20MYP1UR System Integration and Service Guide 33 Figure 33 3 5 Drive carrier to 2 5 SSD bracket secure SSD to carrier 7 Using two screws secure the SSD to the carrier side rail see Let...

Страница 34: ...ection at the beginning of this manual Tools and Supplies Needed Anti static wrist strap and conductive workbench pad recommended Phillips cross head screwdriver 2 bit Flat head screwdriver System Ref...

Страница 35: ...through the cable channels along each side of the server board as shown in the following illustration When routing cables front to back no cable should be routed through the center of the system or in...

Страница 36: ...he riser assembly Required Tools and Supplies Anti static wrist strap and conductive workbench pad recommended Phillips cross head screwdriver 2 bit 3 2 1 Riser Card Bracket Removal 1 Power off the sy...

Страница 37: ...re the add in card to the riser card bracket see Letter D 3 2 3 Riser Card Bracket Assembly installation Figure 37 Riser card bracket assembly installation 1 Position the riser card s edge connector o...

Страница 38: ...ting tabs in the back of the riser card bracket disengage from the chassis 3 2 5 PCIe Add in Card Removal from Riser Card Bracket Figure 39 Removing PCIe add In card from riser card bracket 1 Remove t...

Страница 39: ...the system and disconnect the AC power cord 2 Remove the system top cover see Section 2 2 1 3 Remove the Intel ESRT2 RAID 5 Key from its packaging 4 Locate the key connector shown in the above figure...

Страница 40: ...4 Skip this step if no PCIe add in cards are installed on riser 1 4 Remove the Intel RMM4 Lite key from its packaging 5 Locate the Intel RMM4 Lite connector on the server board between the first two P...

Страница 41: ...ve the system top cover see Section 2 2 1 3 Locate the TPM module connector on the server board next to the DIMM slots 4 Remove the TPM module and the included standoff and screws from their packaging...

Страница 42: ...tors and the bracket Figure 43 M 2 connector and bracket identification 3 6 1 Installing One M 2 Device Single Configuration Figure 44 Installing one M 2 SSD device 1 Power off the system and disconne...

Страница 43: ...a Phillips cross head screwdriver 5 Attach the bracket to the M 2 device that will be installed on the top connector using the provided screw see Letter A 6 Slide the M 2 device that is to be installe...

Страница 44: ...OS Setup Utility This section describes how to access and navigate the embedded F2 BIOS Setup utility This utility can be used to view and configure system settings that determine how the server opera...

Страница 45: ...exit confirmation window is displayed and the user is asked whether changes can be discarded If No is selected and the Enter key is pressed or if the Esc key is pressed the user is returned to where t...

Страница 46: ...s pressed or if the Esc key is pressed the user is returned to where they were before F9 was pressed without affecting any existing field values F10 Save and Exit Pressing the F10 key causes the follo...

Страница 47: ...protective packaging system When reused all of the original packaging material must be used including both boxes and each inner packaging component In addition all inner packaging components MUST be r...

Страница 48: ...rver System M20MYP1UR System Integration and Service Guide 48 1 Place two foam inserts into the inner box as shown noting foam insert orientation 2 Carefully wrap the system with the red EPE sheet and...

Страница 49: ...l Server System M20MYP1UR System Integration and Service Guide 49 3 Carefully place the system into the shipping bag and tape the bag shut 4 Carefully lower the system into the inner shipping box as s...

Страница 50: ...d heatsink on each 6 Place the processor clips and other accessories in the rear top foam insert 7 Place the printed documents on top of the system between the two top foam inserts 8 Fold the top flap...

Страница 51: ...M20MYP1UR System Integration and Service Guide 51 9 Fold the top flaps of the outer box end flaps first followed by the side flaps 10 Tape the outer box using an H pattern across the center first fol...

Страница 52: ...MYP1UR See Appendix G for related documents containing additional information of this product 6 1 System Feature Reference Diagrams This section provides a high level overview of the Intel Server Syst...

Страница 53: ...em M20MYP1UR System Integration and Service Guide 53 6 1 2 Control Panel Features Figure 49 Control panel features 6 1 3 Back Panel Features Figure 50 Back panel features Figure 51 Power distribution...

Страница 54: ...Intel Server System M20MYP1UR System Integration and Service Guide 54 6 1 4 Server Board Features Figure 52 Server board feature identification...

Страница 55: ...Intel Server System M20MYP1UR System Integration and Service Guide 55 Figure 53 Intel Light Guided Diagnostic LEDs server board...

Страница 56: ...Intel Server System M20MYP1UR System Integration and Service Guide 56 Figure 54 DIMM fault LEDs...

Страница 57: ...tings Note This jumper does not reset Administrator or User passwords To reset passwords the Password Clear jumper must be used 1 Power down the server and disconnect the AC power cord 2 Remove the sy...

Страница 58: ...should be logged 5221 Passwords cleared by jumper 5224 Password clear jumper is set 7 Exit the BIOS Setup utility and power down the server For safety remove the AC power cord 8 Remove the system top...

Страница 59: ...SUP posted to Intel s Download center web site http downloadcenter intel com 1 Download the SUP and unzip the contents copying them to the root directory of a FAT32 formatted removable media device US...

Страница 60: ...can be downloaded from Intel s download center web site http downloadcenter intel com 1 Download the SUP and unzip the contents copying them to the root directory of a FAT32 formatted removable media...

Страница 61: ...isconnected from the server system Before You Begin Before working with your server product observe the safety and ESD precautions found in the Warnings section at the beginning of this manual Require...

Страница 62: ...be powered OFF before removing the power supply module Figure 56 Power supply removal 1 Detach the power cord from the power supply 2 Push and hold the green latch in the direction shown see Letter A...

Страница 63: ...speeds Do not attempt to replace a system fan until it has stopped completely Attempting to remove a fan that is not completely stopped may result in injury Figure 58 System fan assembly removal 1 Po...

Страница 64: ...ement fan in the fan assembly ensuring all rubber guides are in place and the cable is located on the side closest to the server board 7 Attach the fan cable to the fan connector on the server board E...

Страница 65: ...type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions Advarsel Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske me...

Страница 66: ...7 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it into the battery socket Note The F2 BIOS Setup Utility must be accessed and the setting m...

Страница 67: ...ver by sliding it up and then to the back of the chassis see Letter B 7 4 2 Installing the Backplane Figure 63 Installing the backplane 1 Locate the replacement 1U backplane 2 Hold the backplane only...

Страница 68: ...all externally attached cables 3 Remove the chassis top cover see Section 2 1 1 4 Remove the air duct see Section 2 2 1 5 Disconnect all cables attached to PCIe add in cards if installed 6 Remove all...

Страница 69: ...t 2 Carefully lower the server board into the chassis see letter A 3 Align the rear I O connectors of the board NIC connectors USB connectors and VGA connector with the IO shield openings and slide th...

Страница 70: ...sis accessory parts list for ordering upgrades or spare parts A searchable knowledgebase to search for product information throughout the support site If you are still unable to obtain a solution to y...

Страница 71: ...Intel Server System M20MYP1UR System Integration and Service Guide 71 Appendix B System Cable Routing Diagrams Figure 66 Intel Server System M20MYP1UR cable routing...

Страница 72: ...te BIOS Status Description Front Status LED State Rear Status LED State System is not operating No AC power Stand by power present System is in S5 soft off state Off Off System is operating normally S...

Страница 73: ...stem has failed or shut down Processor CATERR signal asserted MSID mismatch detected CATERR also asserts for this case CPU 1 is missing Processor Thermal Trip No power good power fault DIMM failure wh...

Страница 74: ...ause of the hang condition Each POST code is represented by eight LEDs four green and four amber The POST codes are divided into two nibbles an upper nibble and a lower nibble The upper nibble bits ar...

Страница 75: ...R4 frequency Lower 0 0 0 1 B2 Upper 1 0 1 1 Gather remaining Serial Presence Detection SPD data Lower 0 0 1 0 B3 Upper 1 0 1 1 Program registers on the memory controller level Lower 0 0 1 1 B4 Upper 1...

Страница 76: ...1 0 No Usable Memory Error 01h No memory was detected via SPD read or invalid config that causes no operable memory 02h Memory DIMMs on all channels of all sockets are disabled due to hardware memtes...

Страница 77: ...0 0 SEC core at power on begin Lower 0 1 0 1 06 Upper 0 0 0 0 Early CPU initialization during SEC phase Lower 0 1 1 0 Intel Ultra Path Interconnect Intel UPI RC Fully leverage without platform change...

Страница 78: ...type initialization Lower 0 1 0 1 19 Upper 0 0 0 1 Platform PEIM Initialization Lower 1 0 0 1 MRC Progress Codes 31 Upper 0 0 1 1 Memory installed Lower 0 0 0 1 32 Upper 0 0 1 1 CPU PEIM CPU initiali...

Страница 79: ...r 1 0 0 0 79 Upper 0 1 1 1 DXE CSM initialization Lower 1 0 0 1 90 Upper 1 0 0 1 DXE BDS started Lower 0 0 0 0 91 Upper 1 0 0 1 DXE BDS connect drivers Lower 0 0 0 1 92 Upper 1 0 0 1 DXE PCI bus begin...

Страница 80: ...E begin Lower 0 0 0 1 A2 Upper 1 0 1 0 DXE IDE reset Lower 0 0 1 0 A3 Upper 1 0 0 0 DXE IDE detect Lower 0 0 1 1 A4 Upper 1 0 1 0 DXE IDE enable Lower 0 1 0 0 A5 Upper 1 0 1 0 DXE SCSI begin Lower 0 1...

Страница 81: ...0 1 0 0 B5 Upper 1 0 1 1 DXE PCI BUS hot plug Lower 0 1 0 1 C0 Upper 1 1 0 0 End of DXE Lower 0 0 0 0 C7 Upper 1 1 0 0 DXE ACPI enable Lower 0 1 1 1 00 Upper 0 0 0 0 Clear POST code Lower 0 0 0 0 S3 R...

Страница 82: ...Lower 1 0 1 1 ED Upper 1 1 1 0 DIMM configuration population error Lower 1 1 0 1 EF Upper 1 1 1 0 Indicates a CLTT table structure error Lower 1 1 1 1 B0 Upper 1 0 1 1 Detect DIMM population Lower 0 0...

Страница 83: ...1 1 Initialize CLTT OLTT Lower 1 0 0 0 B9 Upper 1 0 1 1 Hardware memory test and initialization Lower 1 0 0 1 BA Upper 1 0 1 1 Execute software memory initialization Lower 1 0 1 0 BB Upper 1 0 1 1 Pr...

Страница 84: ...or Pause option setting in the BIOS setup determines whether the system pauses to the Error Manager for this type of error so the user can take immediate corrective action or the system continues boot...

Страница 85: ...or 8190 Watchdog timer failed on last boot Major 8198 OS boot watchdog timer failure Major 8300 Baseboard management controller failed self test Major 8305 Hot Swap Controller failure Major 83A0 Manag...

Страница 86: ...52 CPU1DIMM_G1 disabled Please remove the disabled DIMM Major 8553 CPU1DIMM_G2 disabled Please remove the disabled DIMM Major 8554 CPU1DIMM_G3 disabled Please remove the disabled DIMM Major 8555 CPU1D...

Страница 87: ...a Serial Presence Detection SPD failure Major 856F CPU1_DIMM_F1 encountered a Serial Presence Detection SPD failure Major 8570 CPU1_DIMM_F2 encountered a Serial Presence Detection SPD failure Major 85...

Страница 88: ...CPU2_DIMM_G1 failed test initialization Please remove the disabled DIMM Major 85CB CPU2_DIMM_G2 failed test initialization Please remove the disabled DIMM Major 85CC CPU2_DIMM_G3 failed test initializ...

Страница 89: ...ce Detection SPD failure Major 85E9 CPU2_DIMM_F3 encountered a Serial Presence Detection SPD failure Major 85EA CPU2_DIMM_G1 encountered a Serial Presence Detection SPD failure Major 85EB CPU2_DIMM_G2...

Страница 90: ...whenever USB device is discovered in POST or inserted or removed during runtime 1 long Intel TXT security violation 0xAE 0xAF System halted because Intel Trusted Execution Technology detected a poten...

Страница 91: ...more other PSUs in the system PS Status 1 5 2 1 No CPUs installed or first CPU socket is empty CPU Missing Sensor 1 5 2 2 CPU CAT Error IERR assertion CPU ERR2 Timeout Sensor 1 5 2 3 CPU ERR2 timeout...

Страница 92: ...68 1 3rd Edition standard restricted access locations are required Access in these locations is permitted only by technically trained and qualified personnel who are aware of potential safety hazards...

Страница 93: ...be installed near the equipment and shall be easily accessible SAFETY STEPS Whenever you remove the chassis covers to access the inside of the system follow these steps 1 Turn off all peripheral devic...

Страница 94: ...chassis parts Contact should be made with care Consider wearing protective gloves Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended b...

Страница 95: ...o tier pour acc der l int rieur du syst me suivez les consignes suivantes 1 Mettez hors tension tous les p riph riques connect s au syst me 2 Mettez le syst me hors tension en mettant l interrupteur g...

Страница 96: ...ttention aux broches aigu s des cartes et aux bords tranchants du capot Nous vous recommandons l usage de gants de protection Danger d explosion si la batterie n est pas remont e correctement Remplace...

Страница 97: ...eckung abnehmen um an das Systeminnere zu gelangen sollten Sie folgende Schritte beachten 1 Schalten Sie alle an Ihr System angeschlossenen Peripherieger te aus 2 Schalten Sie das System mit dem Haupt...

Страница 98: ...h useteile scharfe Spitzen und Kanten aufweisen Arbeiten an Platinen und Geh use sollten vorsichtig ausgef hrt werden Sie sollten Schutzhandschuhe tragen Bei falschem Einsetzen einer neuen Batterie be...

Страница 99: ...elaio per accedere all interno del sistema seguire i seguenti passi 1 Spegnere tutti i dispositivi periferici collegati al sistema 2 Spegnere il sistema usando il pulsante spento acceso dell interrutt...

Страница 100: ...surriscaldati Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio consigliabile l uso di guanti di protezione Esiste il pericolo di un esplosione se la pila...

Страница 101: ...Cuando extraiga la tapa del chasis para acceder al interior del sistema siga las siguientes instrucciones 1 Apague todos los dispositivos perif ricos conectados al sistema 2 Apague el sistema presiona...

Страница 102: ...conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes Por ello se recomienda precauci n y el uso de guantes protectores Existe peligro de explosi n si la p...

Страница 103: ...Intel Server System M20MYP1UR System Integration and Service Guide 103 1 2 3 4 5 ESD 6 1 2 3...

Страница 104: ...Intel Server System M20MYP1UR System Integration and Service Guide 104 1 2 3 4 5...

Страница 105: ...dget Tool and Thermal Configuration Guide For system firmware updates onboard device drivers and software to manage your Intel Server System http downloadcenter intel com For a complete list of suppor...

Страница 106: ...Light Emitting Diode LRDIMM Load Reduced DIMM LSB Least Significant Bit MSB Most Significant Bit MRC Memory Reference Code NIC Network Interface Controller OEM Original Equipment Manufacturer PCI Peri...

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