27
Troubleshooting
Problem
Causes and Possible Solutions
Intel IT Director fails to monitor a client
computer on your network.
Several causes are possible:
•
The IP address is from a system
not running Microsoft Windows*
OS, such as a printer or router.
You can only monitor systems
with Microsoft Windows OS.
•
The client computer must be
configured to support remote
queries. For more details, see the
Getting Started Guide.
•
Intel IT Director can monitor up
to 25 client computers. Make sure
you have 25 or fewer computers
on your network.
•
For security reasons, the system
times must be within 5 minutes of
each other. Verify that the system
time on the client computer is
synchronized with the system
time on the monitor computer.
•
A firewall on the client computer
may be blocking remote queries.
Configure the firewall to allow
remote queries. Here are
instructions for 3 firewalls:
•
•
•
Trend Micro Internet
Security*
You already set the USB devices to block
on a client computer, but those devices
are not blocked.
USB blocking may be disabled on the
client computer. To enable USB blocking:
1.
From Intel IT Director on the
client computer, go to My
Computer > USB Blocking.
2.
If checked, uncheck the box
