PCG System Software Intel® Chipset Software Installation Utility User’s Manual
13
5. Troubleshooting
After installing the Intel® Chipset Software Installation Utility for Intel chipsets, certain
symptoms may be seen depending on the system configuration. The following sections detail
each of these symptoms as well as possible causes and resolutions:
Issue:
System locks up during Device Manager remove or during restart.
Solution
:
System lockup can occur during Restart as a result of several possible system
issues. In the event of system lockup, restart the machine and view Device
Manager. If devices are listed properly and the system does not experiences
any other issues, then the .INF file restore process was successful. If devices
are not configured correctly, try rerunning the procedures outlined in the
Readme.txt file.
If this does not fix problems or further problems are experienced, reinstall the
operating system.
Issue:
After running the setup program and rebooting the machine, Windows reports
that it cannot find one of the following files:
ESDI_506.pdr
Solution
:
Click Browse in the dialog box where this problem occurs. Locate the
<Windows>\System\IOSubsys directory, and click OK.
The system should be able to locate this file in this directory and continue re-
enumerating for the new devices.
Issue:
After running the setup program and rebooting the machine, Windows reports
that it cannot find one of the following files:
UHCD.SYS
USBD.SYS
USBHUB.SYS
Solution
:
Click Browse in the dialog box where this problem occurs, locate the
<Windows>\System32\drivers (for Windows 98)
- OR -
<Windows>\System (for Windows 95) directory, and click OK.
The system should be able to locate this file in this directory and continue re-
enumerating for the new devices.
Issue:
During setup, installation stops and prompts for one of the following files:
UHCD.SYS
USBD.SYS
USBHUB.SYS
Solution
:
Ensure that the Windows 95 USB Supplement has been installed prior to running
the Chipset Software Installation Utility setup program.
Issue:
After running the setup program and rebooting the machine, Windows reports
that it cannot find the following file: isapnp.vxd
