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Troubleshooting
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1-800-828-7280
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Problem
Possible Reason
Solution
Difficulty
closing lid
Sealing ring not properly installed
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gently press the float valve downward with
a long utensil.
Contents in cooker are still hot
Move quick release switch into
Vent
position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
Difficulty
opening lid
Pressure inside the cooker
Release pressure according to recipe;
only open lid after float valve has dropped
down.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by
quick releasing pressure, then press float
valve gently with a long utensil.
Open lid cautiously and thoroughly clean
float valve, surrounding area, and lid before
next use.
DANGER
Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot is
stuck to lid
when cooker
is opened
Cooling of inner pot may create suction,
causing inner pot to adhere to the lid
To release the vacuum, move quick release
switch into
Vent
position.
Steam leaks
from side
of lid
No sealing ring in lid
Install sealing ring.
Sealing ring damaged or not properly
installed
Replace sealing ring.
Food debris attached to sealing ring
Remove sealing ring and clean thoroughly.
Lid not closed properly
Open, then close lid.
Sealing ring rack is warped or off-centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Inner pot rim may be misshapen
Check for deformation and contact