Computer Connection
1. Why isn't my dash camera recognized when I plug it into my PC or Mac via
USB?
Answer
: Multiple answers. See below for troubleshooting.
Troubleshoot:
1. The USB cable must be plugged into the USB port on the top of the camera;
this is the same port used to power the camera on the top-right while facing
the viewscreen. The opposing cable should be plugged firmly into the PC or
Mac.
2. Ensure that the supplied USB cable is working correctly. If available, test the
dash camera using another USB cable (USB-A to mini-B). If the supplied USB
cable does not work, a replacement cable should be offered.
3. Once the USB cable is correctly plugged into the camera and computer, the
camera should automatically turn on. If successful, the screen should boot up
with the amiGO! Dash Cam screen followed by a blue screen with the text
“USB Connecting.” If starting up for the first time, it may take a moment for
the computer to recognize the dash camera by installing device drivers or
copying Dashcam Viewer software to the Micro SD card.
amiGO! Dash Cam DC711 FAQ Version 1.2 (03/22/19)
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