79
NS-40DR420NA16/NS-48DR420NA16
www.insigniaproducts.com
CEC-compatible devices
Symptom
Possible cause
Try this...
My TV is not
displaying the
video from the
connected CEC
device
Cables may not be
connected correctly
• Make sure that the HDMI cable is connected securely to your
TV and the device.
• Make sure that the device is connected to your TV with an
HDMI cable.
Picture settings may be
incorrect
• Try adjusting your TV picture. See
on page
.
The selected input may
be incorrect
• Make sure that the correct input tile is selected. See
on page
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices
on page
.
My TV is not
playing the
audio from the
connected CEC
device.
Cables may not be
connected correctly
• Make sure that the HDMI cable is connected securely to your
TV and the device.
Volume may be too low
or muted
• Make sure that the volume on your TV and the device is turned
up and not muted.
TV speakers may be
turned off
• If you want sound to play through your TV speakers, make sure
that your TV speakers are turned on. See
on page
.
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices
on page
.
Connected audio device
may not be set up
correctly
• If you are using a home theater system, sound bar, or external
speaker system, make sure that it is set to the correct source.
• If you are using a home theater system, sound bar, or external
speaker system and have connected it with a digital audio
cable, make sure that you have set up digital audio. See
on page
.
• If you connected an ARC audio device to the
HDMI1 (ARC)
jack, make sure that you have turned on the ARC feature. See
on page
.