Ingenico i5100, Руководство по эксплуатации

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58 Dial-up EFTPOS Merchant Operating Guide – May 2011
8.2 Manual Fall Back
The EFTPOS terminal supplied to you is very reliable and Bank of Melb is
committed to ensuring its smooth operation is maintained. Any problems should
be promptly reported to the EFTPOS Helpdesk on 1300 603 266.
If your terminal fails to function correctly you may revert to manual fall back.
Before Performing a Fall Back Transaction:
For credit cards, if the transaction is over your credit card floor limit, call Cardlink
on 1300 301 831 for authorisation.
If you are unsure of your floor limit for credit cards please call the EFTPOS
Helpdesk on 1300 603 266.
For debit cards, if the transaction is over your debit card floor limit, call the
EFTPOS Helpdesk on 1300 603 266 for authorisation.
If you are unsure of your floor limit for debit cards please call the EFTPOS
Helpdesk on 1300 603 266.
Minimum Requirements:
You must complete all sales details on the voucher. The completed voucher
must be signed by the customer and the signature compared with that
appearing on the reverse of the card. If the signature does not match or you are
in any doubt as to the authenticity of the cardholder, another form of payment
should be sought. You must check the ‘to’ and ‘from’ dates to ensure the card
has not expired. You must ensure the card is presented and imprinted.
Banking:
To ensure you receive value for your fall back vouchers, they must be banked
within two business days. Vouchers can be charged back for late deposits.
Separate the completed credit vouchers from the debit vouchers. Complete an
EFTPOS Merchant Summary slip for each type of voucher. Place the Summary on
top of the vouchers and place each into a separate Merchant Summary Envelope.
Take the envelope(s) to Bank of Melbourne and deposit them into your account
as you would a cheque.
If you bank with another financial institution, you will need to use the postal
arrangements i.e. use the Reply Paid envelopes provided in your EFTPOS kit.
Retain all of your merchant copies of the fall back vouchers and the merchant
summaries for a minimum of three years. These are your evidence of the
transaction in case the customer later disputes it.
If you require any additional information, please contact the EFTPOS Helpdesk
on 1300 603 266.