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System Maintenance

WARNING

Do not remove a failed component from the system until you have a replacement on

hand. If you remove a failed component without immediate replacement, it will

disrupt the internal airflow.

Qualified engineers who are familiar with the system should be the only ones who

make component replacements.

When inserting a removable module, do not use excessive force. Forcing or

slamming a module can damage the connector pins either on the module itself or on

the backplane.

The following components can be replaced:



Controller module (please refer to

Replacing the Controller Module

)



Memory module (please refer to

Replacing Memory Module(s)

)



CBM module (please refer to

Replacing the Cache Backup Module

(CBM)

)



Host board (please refer to

Replacing the Controller Host Board

)



PSU module (please refer to

Replacing the Power Supply

)



Hard drive (please refer to

Replacing the Hard Disk Drive

)

Содержание EonStor GSe Pro 3000 Series

Страница 1: ...Infortrend EonStor GSe Pro 3000 Series Hardware Manual Version 1 2...

Страница 2: ...ith Infortrend product Before installing any software applications or components provided by a third party customer should ensure that they are compatible and interoperable with Infortrend product by...

Страница 3: ...act Information Worldwide offices To contact one of our world wide offices visit the following web site Contact Infortrend Customer Support Contact your system vendor or visit the following support si...

Страница 4: ...rmore Infortrend Technology reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such revisions or chang...

Страница 5: ...and Operation Install the rack cabinet and the associated equipment at a site where the ambient temperature special room cooling equipment may be required stays lower than a 35 C if your system has a...

Страница 6: ...all disk drives separately in the original package foam blocks Replaceable modules can stay in the enclosure if you are using the original package if not repackage them separately as well Disconnect...

Страница 7: ...evers or the module s metal frame faceplate only Avoid touching the PCB boards or connector pins Use a grounded wrist strap and an anti static work pad to discharge static electricity when installing...

Страница 8: ...stall monitor and maintain them For non serviceable components please contact our support sites Firmware operation Consult the Firmware User Manual on the CD ROM EonOne Consult the respective User Man...

Страница 9: ...gy Hazards Precaution 5 Installation and Operation 5 Service and Maintenance 6 Important Notice 7 ESD Precautions 7 About This Manual 8 Revision History 8 Table of Contents 9 Introduction 15 Product O...

Страница 10: ...Controller Module 27 Controller Module of Expansion Enclosures 29 Cache Backup Module Super Capacitor 3012 3016 models only 30 PSU Cooling Module 31 System Monitoring Features 33 Expansion Enclosure...

Страница 11: ...Connection 53 General Considerations on Making Connections 53 Host Side Topologies 54 Host Side Parameters 54 Maximum Concurrent Host LUN Connection Nexus in SCSI 55 Maximum Queued I O Count 55 Fibre...

Страница 12: ...77 System Monitoring 78 Monitoring Features 78 LED Panel 79 Drive Tray LED 81 Controller LEDs 82 1G Ethernet Management Port LEDs 85 10G Ethernet Port LEDs 86 16G Fibre Channel Port LEDs 87 8G Fibre...

Страница 13: ...a Failed PSU 103 Replacing Power Supply Unit 104 Replacing a Hard Drive 107 Appendix 109 Technical Specifications 109 Host Board Interface 109 Power Supply 110 Dimensions 111 Environment 111 Certifica...

Страница 14: ...14 Rack Ear Mount Kit 117 Kit Contents 117 Installation Procedure 118 Slide Rail Kit 120 Kit Contents 120 Installation Procedure 121 Once Mounted 124 Safety Reminders 124...

Страница 15: ...ample below GSe Pro 3012T GSe Pro A 3 B 0 C 12 D T E RP F C G Designation Description A GSe Pro EonStor GSe Pro systems B The number that indicates family series 1 entry level SMB 2 mid level SMB 3 hi...

Страница 16: ...control the entire storage array while expansion enclosures connect to the system and allow storage capacity expansion by adding more hard drives Hard drive limitation s may vary model to model EonSt...

Страница 17: ...n flash backup module FBM The embedded firmware features intelligent algorithms such as power saving modes variable fan speeds and exiled drive handling making this model a greener choice Expansion En...

Страница 18: ...odule is built into the power supply unit PSU to protect the system from overheating The two hot swappable PSUs provide constant power to the system The modular nature of the system and the easy acces...

Страница 19: ...U models 3012 model 3U models Connection between the system and expansion enclosure s The following rule applies when connecting the system and expansion enclosure s Single Controller system connects...

Страница 20: ...The chassis is designed to be installed into a rack or cabinet Front Panel 2U models 3008 model 2U models 3012 model 3U models Hard drive trays 1 Each drive tray is hot swappable and holds a 2 5 3 5...

Страница 21: ...nvironment Handles 5 There are handles on both sides of the enclosure for users to pull push the enclosure out and into the cabinet when the enclosure is installed on a slide rail rackmount system Rac...

Страница 22: ...ription 1 Controller 2 PSU cooling module 2U models 3008 model 2U models 3012 model 3U models Controllers 1 The controller module contains a main circuit board and a pre installed DIMM module For deta...

Страница 23: ...to the system There is a cooling module within each PSU Please refer to your specific system for details shown in the later sections of this chapter WARNING Do NOT remove the dummy cage for this mode...

Страница 24: ...and low voltage power paths Thermal sensors and I2C devices are embedded to detect system temperatures and PSU cooling module operating status This board contains no user serviceable components WARNIN...

Страница 25: ...tatus LED 2 cooling module status LED 3 temperature sensor status LED 4 System fault LED 5 Mute Service button 6 rotary ID switch only expansion enclosure 7 For details please refer to LED Panel WARNI...

Страница 26: ...be used to retrieve disk drives from the chassis To the right of the bezel plate there is a drive busy LED 2 and a power status LED 3 WARNING Be careful not to warp twist or contort the drive tray in...

Страница 27: ...ional 3012 3016 models only 6 Management port 2 Host ports 7 Restore default button and LED 3 Controller status LEDs 8 iSCSI 1Gb ports 4 USB service port 5 Mini USB port console port 3008 model 3012 3...

Страница 28: ...two host board slots if you are installing a host board for the first time please install it to the slot on the left WARNING The only time you should remove the controller is to install replace the CB...

Страница 29: ...host board on the controller module 3008 models 3012 3016 models Designation Description 1 Host boards 2 Controller status LEDs WARNING The only time you should remove the controller is to replace a...

Страница 30: ...r outage NOTE The super capacitor is only charged partially when shipped Therefore after powering on the system the super capacitor will start charging to its full capacity The super capacitor will be...

Страница 31: ...ponent failure if a cooling module PSU or a temperature sensor fails Elevated temperature if the temperature breaches the upper threshold set for any of the interior temperature sensors During the sys...

Страница 32: ...re are two upper temperature thresholds one for event notification and the other for triggering higher fan rotation speed The preset value for event notification can be changed using the firmware embe...

Страница 33: ...ages if there is a conflict between expansion enclosure IDs If more than one expansion enclosure is connected to the managing system each expansion enclosure needs a unique enclosure ID set using the...

Страница 34: ...a browser based graphical user interface GUI software that can be installed on a local remote computer and accessed via the network The manager communicates with the array via the connection of the e...

Страница 35: ...e replaced The following components can be user maintained and hot swappable Controller module PSU including cooling modules Hard drive NOTE Normalized airflow ensures sufficient cooling of the system...

Страница 36: ...es SATA hard drives must be purchased separately and be available prior to installing the system Cabling All the cables that connect the system to the hosts must be purchased separately Please refer t...

Страница 37: ...ase go here 3 Install CBM if necessary 3012 3016 models only Install the CBM super capacitor flash backup module onto the controller if you purchased it as an additional item 4 Install hard drives Sep...

Страница 38: ...Management Software and its manual and Firmware Operation Manual and a product utility CD containing the Installation and Hardware Reference Manual this document Preinstalled Components Shown below ar...

Страница 39: ...es by the same manufacturer of the same model and claiming the same rated capacity may actually carry different block numbers meaning that their capacity may not be exactly the same When configuring h...

Страница 40: ...e backplane 3 With a MUX board 4 paired to the hard drive 5 data signals is able to switch between controllers A and B signal ports indicated by the blue arrow dotted line Under normal circumstances c...

Страница 41: ...slot number designations Please familiarize yourself with the designations to avoid withdrawing the hard drive s out of the enclosure 1 2 3 4 5 6 7 8 2U models 3008 model 1 2 3 4 5 6 7 8 9 10 11 12 2U...

Страница 42: ...ce connector is facing the open side of the drive tray and its label side facing up If you want to install a SAS drive an installed MUX board must be removed first Installing a 3 5 SATA drive Installi...

Страница 43: ...to the system WARNING Each drive bay must be populated with a tray even if it does not contain a hard drive An empty bay will disrupt ventilation and the system might overheat 3008 model 3012 3016 mod...

Страница 44: ...ng Removing Controller Removing the Controller Loosen the screws 1 under the ejection levers 2 3008 model 3012 3016 models Push ejection levers downwards and the controller will ease out from chassis...

Страница 45: ...e installation the controller can be re inserted into the enclosure 1 Insert the controller slowly into the module slot When you feel the contact resistance use slightly more force and then push both...

Страница 46: ...46 3012 3016 models 2 Secure the controller by fastening the two retention screws 1 under the ejection levers 2 3008 model 3012 3016 models...

Страница 47: ...structions in this section carefully 3008 model is not equipped with a BBU or supercapacitor Supercapacitor Installation Notes Please read the following sections on how to install the supercapacitor i...

Страница 48: ...48 4 Insert the supercapacitor at a 45 degree angle Make sure the protrusion is inserted into the slot 5 Secure the supercapacitor with a supplied screw at the end indicated by the blue color screw...

Страница 49: ...r completing the battery backup unit and flash backup module installation the controller can be re inserted into the enclosure Please refer to the Installing the Controller section NOTE A supercapacit...

Страница 50: ...ion host boards If you add or replace a host board the firmware will automatically restore the system to factory settings 1 Shutdown and remove the controller from the enclosure 2 For users installing...

Страница 51: ...e thumb screw to complete the installation Reinsert the controller back into the system 5 Insert the controller slowly into the module slot When you feel the contact resistance use slightly more force...

Страница 52: ...52 6 Secure the controller by fastening the two retention screws 1 under the ejection levers 2 3008 model 3012 3016 models...

Страница 53: ...ndwidth If for example two 6 drive logical arrays are associated with two IDs residing on a single host channel there may be a trade off with performance If your system comes with a total of 8 host po...

Страница 54: ...or bend the cables Host Side Topologies The primary concern for configuring host side topologies is to avoid points of failure It is therefore recommended that the host ports are connected to at least...

Страница 55: ...the cache for example host A accesses ID 3 the controller returns busy This occurs with the concurrent active nexus if the cache is cleared it accepts four different nexus again Many I O operations c...

Страница 56: ...n be hazardous and may cause permanent eye damage or blindness and therefore must be treated with respect and used with caution Never look directly at lasers while it is turned on Auto speed detection...

Страница 57: ...remove any covers or attempt to gain access to the inside of the product Refer all servicing to qualified personnel FC port dust plugs Each FC port comes with a dust plug Remove these dust plugs only...

Страница 58: ...topology currently in use Fibre Channel devices are all connected to a loop Each device is assigned an arbitrated loop physical address AL_PA The FC AL supports 124 devices in a single loop Fabric The...

Страница 59: ...le 1 from its static protective package 2 Remove the dust plug 2 from the SFP transceiver module 3 Insert the SFP module into one of the system host ports The module will snap into place 4 Remove the...

Страница 60: ...witch zoning port binding and multipath access control will be necessary in order to avoid access contention Channels Controller A Host CH0 CH1 CH2 CH3 Configuration Information Controller 1 Host serv...

Страница 61: ...using more host channel IDs or LUN numbers If a server has multiple data paths to a system a multipath software might be necessary The two logical drives in the above drawing cannot leverage the full...

Страница 62: ...CH2 CH3 Configuration Information Controller 1 Host server 4 Data path connection Data paths are attached to one or more FC switches SAN management measures such as switch zoning and port binding shou...

Страница 63: ...ped to a single host channel ID If you prefer path redundancy you can map a logical partition to IDs residing on two different channels You will then need a multipath driver to manage access through t...

Страница 64: ...drives over SAS expansion links you can create more logical groups of drives Avail these logical partitions using more LUN numbers NOTE A multipath software or Linux Device Mapper might be necessary f...

Страница 65: ...65 DAS Direct Attached Storage Connection to Two Servers NOTE If you would like a LUN a logical partition to be accessed by multiple hosts file locking or multipath access control will be necessary...

Страница 66: ...nitiators software or hardware or via Gigabit Ethernet switches To servers equipped with iSCSI HBA preferably a hardware TOE TCP IP Offload Engine card and then to client stations with an Ethernet NIC...

Страница 67: ...the same subnet Please note the following Use the Ethernet management port for management purposes only i e Management Software or telnet console This Ethernet management port is not used for I O tran...

Страница 68: ...Software EonPath to manage the fault tolerant paths with failover failback and load balance RAID configuration 4 logical partitions created from 2 logical volumes 2 Logical Volumes each contains a log...

Страница 69: ...vendor for a list of compatible components SAS Expansion Enclosure Configuration The SAS expansion port is used for connecting to the expansion enclosures There is a rotary ID switch on every expansio...

Страница 70: ...sion enclosures from the system to the nearest one and then to the farthest Each expander controller on the SAS expansion enclosure controls a SAS Domain that connects one of the alternative interface...

Страница 71: ...ion SAS exp IN 5 th expansion SAS exp OUT Controller right SAS exp IN 2nd expansion SAS exp OUT 2 nd expansion SAS exp IN 4 th expansion top SAS exp OUT 4 th expansion SAS exp IN Last expansion SAS ex...

Страница 72: ...to mini USB port Ethernet port An Ethernet cable should be supplied by the user NOTE A null modem may be required if you are using a 3 rd party cable The serial port s defaults are Baud Rate 38400 Da...

Страница 73: ...or not they contain a hard drive have been installed into the system Cable connections The system has been correctly connected to host computer s management computers or external networking devices Am...

Страница 74: ...74 Power Cords Connections Use the included cables Connect them to the power sockets in blue for all PSUs 3008 model 3012 3016 models...

Страница 75: ...the system please follow the procedures below 1 Turn on the power switches to the on position for every PSU shown in blue 2 Power on the networking devices e g switches 3 Power on the host computers T...

Страница 76: ...red amber nor should you hear an audible alarm from the system You may verify system status via the following monitoring interfaces LEDs on rear chassis including controller module PSUs and cooling mo...

Страница 77: ...to the system Close your applications running on the host computers to stop all I O access to the system 2 Flush the cache Locate the C_Dirty LED refer to Controller LEDs on the controller module to c...

Страница 78: ...see the Firmware manual in the CD ROM EonOne EonOne is a browser based Graphical User Interface GUI that can to monitor and manage the system locally or remotely over TCP IP network via the Ethernet...

Страница 79: ...or is requiring services 2 Power Green Amber Green indicates that the system is powered properly Amber indicates that there is a power failure in the system 3 Cooling fan Green Amber Green indicates t...

Страница 80: ...mutes the audible alarm Pressing more than two seconds sends a service notification to the host computer 7 Rotary Switch N A Set up the expansion ID When connecting expansion enclosures to the system...

Страница 81: ...iled drive Name Color Status 1 Drive Busy Blue Flashing Blue indicates data is being written to or read from the drive The drive is busy Steady Blue indicates that a hard drive is plugged in but there...

Страница 82: ...a in flash backup module is being flushed to cache Data is being flushed from flash backup module to drive when power is restored Errors occurred with cache memory ECC errors Blinking Amber indicates...

Страница 83: ...nge Super capacitor is not present OFF indicates that the cache is clean and that the Super capacitor is capable of sustaining memory in case of power loss Blinking Amber indicates cached data is bein...

Страница 84: ...le is ready Both a BBU and flash modules are present Amber steady on indicates CBM failure meaning either super capacitor or flash has failed When lit it also indicates either super capacitor or a fla...

Страница 85: ...Speed On Indicates 1Gb connection is established Off Indicates 10 100Mb connection is established or no connection established 2 Link Active On Indicates a connection has been established Flashing In...

Страница 86: ...cates 10Gb connection is established Amber Indicates 1Gb connection is established Off Indicates 10 100Mb connection is established 2 Link Active On Indicates a connection is established Flashing Indi...

Страница 87: ...ates an established connection Flashing Indicates data activity Off Indicates that a connection is not established 2 Speed Green Indicates a 16Gb connection is established Yellow Indicates an 8Gb conn...

Страница 88: ...en Indicates an 8Gb connection Amber Indicates a 4Gb connection Off Indicates a 2Gb or no connection For systems that come with 8Gb Fibre channel host ports They deliver fast I O performance for Stora...

Страница 89: ...dicates 8G Fibre Channel mode 10G Ethernet On Green Indicates 10G Ethernet mode Name Status Description Link On Green Indicates an established link Off Indicates a broken link Name Status 16G Fibre Ch...

Страница 90: ...60L series JB 3060 series 3 drawers Name Status Description Link Active On Indicates all 4 PHYs are validly linked Flashing Indicates one of the 4 PHYs links has failed Off Indicates all 4 PHYs are of...

Страница 91: ...91 Off Indicates no connection Green Indicates the controller is operating normally Amber Indicates a component failure has occurred It is also lit during the initialization process...

Страница 92: ...soon as possible For details please refer to Replacing the Power Supply Module 3008 model 3012 3016 models Status Description Flashing Green The system is connected to power supply but the power switc...

Страница 93: ...tify the problem The alarm can be turned off using the mute button on the front panel and the Alarm beep pattern is described in the Troubleshooting Guide included in the CD ROM NOTE When temperature...

Страница 94: ...able module do not use excessive force Forcing or slamming a module can damage the connector pins either on the module itself or on the backplane The following components can be replaced Controller mo...

Страница 95: ...on because the default restoration will erase the ID LUN mapping associations e g which logical drive is associated with which host ID LUN 4 Power off the system 5 Press and hold the Restore Default b...

Страница 96: ...ions have been shut down beforehand 1 Prepare a clean static free work pad or container to place the controller 2 Replacing the controller model First shut down the system Stop all I O access to the s...

Страница 97: ...t of the controller module bay 3008 model 3012 3016 models 6 Insert the new controller module Carefully push the controller until you feel the contact resistance when the board edge connectors are eng...

Страница 98: ...menu driven utility When the replacement controller is successfully brought online the Power On Status LEDs should turn on properly 9 Restoring NVRAM data To restore previous ID LUN mapping settings u...

Страница 99: ...detach the host board from the controller Thumb screw Release lever By holding onto the edges of the PCB and using the guide pin shown below in blue for positioning lower the replacement host board in...

Страница 100: ...he DRAM module removed from a failed controller is not recommended unless you have a similar system to test its integrity Installing the DIMM Module 1 Remove the controller module refer to Replacing t...

Страница 101: ...lf protection state A super capacitor module has been charged for more than 10 minutes A timer is embedded with the charger When this occurs the charger will enter a timer fault state Charging will re...

Страница 102: ...b screw 1 at the end of the supercapacitor 3 Lift the supercapacitor from the screw end at 45 degree angle 4 Insert the replacement supercapacitor at a 45 degree angle make sure the protrusion 2 meets...

Страница 103: ...ster Detecting a Failed PSU If a PSU module fails the system notifies you through the following indicators PSU status LED locations 1 3008 model 3012 3016 models Audible alarm refer to Audible Alarms...

Страница 104: ...stem can operate with a failed PSU in a system it is not recommended to run the system with a failed PSU for an extended period of time Please replace the failed spare redundant PSU as soon as possibl...

Страница 105: ...Push the replacement PSU into the chassis and when you feel the contact resistance push the PSU module and it should engage the back end connectors 3012 3016 models To remove the PSU module pull the...

Страница 106: ...to the chassis and when you feel the contact resistance push the extraction handle towards the PSU module and it should engage the back end connectors Fasten the thumb screw 4 Reconnect the power cord...

Страница 107: ...the drive tray Use the firmware utility the management software or the LED on the drive tray to identify faulty hard drive s The drive bays are numbered from left to right and from top to bottom 2 Ope...

Страница 108: ...efer to screw locations in the previous step 6 Insert the drive tray back into the enclosure Install the drive tray with the front bezel open When fully inserted close the front bezel 3008 model 3012...

Страница 109: ...6 12 Gbps SAS SATA II SATA III Near line SAS series iSCSI host systems Host O S Compatibility Host O S independent iSCSI offload utilities and hardware Host Interface RJ 45 Gigabit Ethernet RJ 45 10G...

Страница 110: ...AC 10A or 240VAC 5A with PFC Power Factor Correction Yes Hold up Time At least 12ms at 115 230VAC full load after a loss of AC input Over temperature Protection Auto shutdown when lost cooling or exce...

Страница 111: ...he Backup Module 0 to 35 C b Without Cache Backup Module 0 to 40 C Non operating 40 to 60 C Altitude Operating Sea level to 12 000ft Packaged Sea level to 40 000ft Shock Half sine Operating 5G half si...

Страница 112: ...Am 1 2009 Am 2 2013 EAC TP TC 004 2011 TP TC 020 2011 EMC CE EN 55032 2012 AC 2013 EN61000 3 2 2014 EN 61000 3 3 2013 EN 55024 2010 A1 2015 BSMI CNS 13438 FCC FCC Part 15 subpart B Environment IEC 60...

Страница 113: ...Type GSe Pro 3000 Series Unit Lead Pb Mercury Hg Cadmium Cd Hexavalent chromium Cr 6 Polybrominated biphenyls PBB Polybrominated diphenyl ethers PBDE Case O O O O O O PCB Assembly O O O O O Power Sup...

Страница 114: ...tricted substance exceeds the reference percentage value of presence condition 2 Note 2 indicates that the percentage content of the restricted substance does not exceed the percentage of reference va...

Страница 115: ...ave been received against the Unpacking List Contact your vendor immediately if anything is missing Install the enclosure as is out of the packaging install hard drives and optional modules FBM Superc...

Страница 116: ...et 2 Enclosure onto the slide rail and into the cabinet 3 Hard drives into drive trays and then into the enclosure 4 Drive trays with or without hard drives into the enclosure 5 If Supercapacitor FBM...

Страница 117: ...ries that came with the rack ear mount kit Kit Contents Item Description Quantity 01 Mounting bracket assembly left side 1 02 Mounting bracket assembly right side 1 03 Hexagon washer screws 6 32mm 8 0...

Страница 118: ...n Procedure 1 The installation begins with determining the installation position and M5 cage nut 5 insertion location Item Description 04 05a 05b Screws M5 x 9 0 mm Cage nuts M5 3U position Cage nuts...

Страница 119: ...h the assistance of another person holding the enclosure at the installation height the other person can place two M5 x 25mm 7 at the front of the enclosure and eight 6 32 screws 3 four on each side t...

Страница 120: ...ide rail kit Kit Contents Item Description Quantity 01 Mounting bracket assembly left side 1 02 Mounting bracket assembly right side 1 03 Inner glides 2 04 Flathead screws 6 32 L4 6 05 Truss head scre...

Страница 121: ...he installation begins with determining the installation position front and rear rack positions and M5 cage nut 5 insertion location Item Description 04 05a 05b Screws M5 x 9 0 mm Cage nuts M5 3U posi...

Страница 122: ...rails to front and rear posts using truss head screws Tighten the four screws on the slide to fix the length Item Description 05 Truss head screws M5 x 9 0mm 3 Attach the inner glides to BOTH sides of...

Страница 123: ...re into the rack with at least three people lifting the enclosure align the end of the enclosure slide rail to the opening of the rack slide rail and gently insert it into the rack You should hear a c...

Страница 124: ...Cease all input output transactions shutdown the system disconnect all the cables please refer to the User Manual for details Empty all drive bays hard drives hard drive trays and transport them sepa...

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