INFICON
Introduction and Specifications | 4
074-733-P1A IMM-200 Operating Manual
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4.3 How to Contact Us
Worldwide customer support information is available under Support at
www.INFICON.com where you can contact:
• a Product Engineer with questions regarding applications for and programming
IMM-200
• a Service Engineer with questions regarding troubleshooting, diagnosing or
repairing IMM-200
• Sales and Customer Service, to find the INFICON Sales office nearest to you
• Repair Service, to find the INFICON Service Center nearest to you
If you are experiencing a problem with your IMM-200, please have the following
information readily available:
• the serial number and IMM-200 software version numbers
• a description of your problem
• an explanation of any corrective action that you may have already attempted
• the exact wording of any error messages that you may have received
4.3.1 Returning the Product
Do not return any component of IMM-200 to INFICON without first speaking with a
Customer Support Representative. Obtain a
(RMA)
number from the Customer Support Representative. If a package is sent to INFICON
without an RMA number, the package will be held and the sender will be contacted.
This will result in delays in servicing IMM-200. Prior to being given an RMA number, a
Declaration Of Contamination (DOC) form may need to be completed if the product
has been exposed to process materials. DOC forms must be approved by INFICON
before an RMA number is issued. INFICON may require the product be sent to a
designated decontamination facility, not to the factory.
4.4 Unpacking and Inspection
ü
If IMM-200 has not been removed from its shipping container, do so now.
1
Carefully examine IMM-200 for damage that may have occurred during shipping.
This is especially important if rough handling on the outside of the container is
noticed. Immediately report any damage to the carrier and to INFICON.
ð
Do not discard the packing materials until an inventory has been taken and at
least a power-on verification has been performed.
2
Take an inventory of the order by referring to the order invoice.
Содержание IMM-200
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