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Customer Support | 6
074-471-P1E HAPSITE ER Operating Manual
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6 Customer Support
6.1 How to Contact Customer Support
Please read the HAPSITE ER Operating Manual before contacting Customer Support.
To contact support, please request:
• Technical Support - for information and questions regarding general operation of
software assistance for the HAPSITE ER
• Applications Support - for information and questions regarding the ability of the
HAPSITE ER to detect various compounds and for assistance creating calibration
libraries
• Sales - for pricing requests and purchasing
• Service and Repair - for troubleshooting advice and for information on repairing
HAPSITE ER
If experiencing a problem with your instrument, please have the following information
readily available:
• The serial number for your instrument, located on the white sticker labeled
HAPSITE ER inside the front panel door
• A description of your problem
• A summary of any corrective action that has been attempted
• The exact wording of any error messages
For current customer support phone numbers, please refer to Service at
.
6.2 Returning Your Instrument to INFICON
Do not return any component of the instrument to INFICON without first speaking with
a Service Engineer.
Prior to returning the instrument, a Declaration of Contamination (DOC) online form
will need to be completed. The online DOC form can be accessed at www.inficon.com/
service. All chemicals that have been analyzed by the HAPSITE ER should be
reported on the DOC form in order for INFICON’s service personnel to take the proper
safety precautions when performing the repair.
Содержание HAPSITE ER
Страница 1: ...Operating Manual HAPSITE ER 074 471 P1E ...
Страница 2: ...INFICON Two Technology Place East Syracuse NY 13057 9714 ...
Страница 12: ...1 Declaration of Conformity INFICON 12 436 074 471 P1E HAPSITE ER Operating Manual 1 Declaration of Conformity ...
Страница 13: ...INFICON Declaration of Conformity 1 074 471 P1E HAPSITE ER Operating Manual 13 436 ...
Страница 56: ...9 Operate the Instrument in Portable Mode INFICON 56 436 074 471 P1E HAPSITE ER Operating Manual ...
Страница 184: ...12 ER IQ Software INFICON 184 436 074 471 P1E HAPSITE ER Operating Manual ...
Страница 208: ...13 Data Review INFICON 208 436 074 471 P1E HAPSITE ER Operating Manual 4 Double click on the desired data file ...
Страница 226: ...13 Data Review INFICON 226 436 074 471 P1E HAPSITE ER Operating Manual 5 Click Save 6 Click Run ...
Страница 237: ...INFICON Data Review 13 074 471 P1E HAPSITE ER Operating Manual 237 436 2 Check the Search in NIST box ...
Страница 238: ...13 Data Review INFICON 238 436 074 471 P1E HAPSITE ER Operating Manual 3 Click Search ...
Страница 248: ...13 Data Review INFICON 248 436 074 471 P1E HAPSITE ER Operating Manual 2 The report is displayed ...
Страница 250: ...13 Data Review INFICON 250 436 074 471 P1E HAPSITE ER Operating Manual 5 The report opens in Excel ...
Страница 275: ...INFICON Data Review 13 074 471 P1E HAPSITE ER Operating Manual 275 436 6 The identification is displayed on the screen ...
Страница 323: ...INFICON Method Editor 15 074 471 P1E HAPSITE ER Operating Manual 323 436 ...
Страница 330: ...15 Method Editor INFICON 330 436 074 471 P1E HAPSITE ER Operating Manual 2 Select Next until the SIM page is displayed ...
Страница 333: ...INFICON Method Editor 15 074 471 P1E HAPSITE ER Operating Manual 333 436 5 Enter the name of the chemical of interest ...
Страница 349: ...INFICON Method Editor 15 074 471 P1E HAPSITE ER Operating Manual 349 436 The Analyte List is displayed ...
Страница 371: ...INFICON Calibration 16 074 471 P1E HAPSITE ER Operating Manual 371 436 ð Click OK ...
Страница 381: ...INFICON Calibration 16 074 471 P1E HAPSITE ER Operating Manual 381 436 ...
Страница 389: ...INFICON Calibration 16 074 471 P1E HAPSITE ER Operating Manual 389 436 49 Click OK ...
Страница 390: ...16 Calibration INFICON 390 436 074 471 P1E HAPSITE ER Operating Manual 16 3 Definition of Terms in the Calibrate Window ...
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