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Troubleshooting

94

Troubleshooting - Browse Tool

My PayCons do not appear in the Browse Tool

- I have given credentials to my Browse Tool but the internet
browser does not open

Start Microsoft Internet Explorer or Mozilla Firefox. When it is
not the default browser (or no default browser has been
configured) it will ask you whether it can be the default browser.
Accept this setting. Then restart the Browse Tool and give the
Browse Tool the necessary credentials via a PayCon in the
network. Now the browser window should open.

- I have made an error and can not see anything on my PayCon
display

When you have made an error when configuring the display
settings of your PayCon, it might result that you do not see
anything anymore on the PayCon display. Connect the PayCon
to your network, give yourself credentials via another PayCon in
the network, then access the PayCon with the display problems
and correct your faulty configuration.

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Содержание PayCon II

Страница 1: ...2019 Inepro B V All rights reserved Technical Manual PayCon II PayCon II...

Страница 2: ...esult from your PayCon and show you how to operate it This manual contains information on how to do that please read it carefully Due to continuous product improvements this manual is subject to chang...

Страница 3: ...ent the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source...

Страница 4: ...3 Setting up the PayCon 16 T esting the PayCon Menu Structure 18 19 A ccess and activation 20 Navigation 22 Changing settings 26 Most important items Submenu s 33 34 Control A ctions 34 Products 35 Co...

Страница 5: ...al 67 View the serial number 67 Change the language 68 Cards 68 Create a user card 69 Delete a user card 69 Reload a user card 71 Edit view a user card 72 Unlock a user card 73 Change the maximum bala...

Страница 6: ...4 Adjust the contrast backlight 86 ECOS 86 Add ECOS modules Troubleshooting 91 94 Browse T ool 95 Update T ool Appendixes 96 97 A ppendix I 112 A ppendix II 115 A ppendix III 119 A ppendix IV 126 A pp...

Страница 7: ...roducts Your new dev ice contains materials which can be recy cled and then reused A t the end of life specialized companies can dismantle the dev ice to materials which can be reused in order to recy...

Страница 8: ...I Introduction Part...

Страница 9: ...or revalue money on the user s card This manual will guide you trough the menu structure of the PayCon and inform you of all the possibilities and options We have tried to cover every aspect of the P...

Страница 10: ...ill be added to the menu name Contact If you in spite of this manual still have a question or problem you want to address about the PayCon or PayMatic don t hesitate to contact your dealer When you ca...

Страница 11: ...ith multiple PayCons you can configure your PayCons that all cards Service and User Cards can be used on all PayCon systems During installation you need to make sure that all PayCons are programmed wi...

Страница 12: ...e intended for normal users in their day to day business These cards can be used as ID cards cards with an online account or with one or more e purses on the card These cards do not have any access to...

Страница 13: ...l system administrator of your PayCon solution With an administrator card it is possible to modify system settings like prices IP settings currency settings product names etc An Administrator card is...

Страница 14: ...II Quick Start Part...

Страница 15: ...a Pillar b Wall vending bracket c Hardware bracket 3 Connect a Power cord b Network cable c Copier 4 Set Up a Local time zone b Card Purses Terminal Accounts Server Accounts c Currency d Copier e Netw...

Страница 16: ...s damage please contact your dealer Mounting the PayCon 1 Use the instructions with the pillar if you ordered a pillar otherwise go to 2 to construct the pillar 2 Use the instructions with the bracket...

Страница 17: ...t DC connection f or use with the adaptor Alternating Current AC connection f or use with in a v ending machine 1 Check if the cable is connected to the PayCon 2 Connect the other end to the power out...

Страница 18: ...g it in the RJ 45 or JST connector 2 Connect the other end to a network outlet The JST and RJ 45 connectors can not be used at the same time When you use the PayCon switch it is connected to the JST p...

Страница 19: ...onnector to COPY_IN 2 Connect the 4 pin connector to COPY_OUT If your cables do not match or fit or if you have any doubts if the copier you are connecting uses the same connection as described in thi...

Страница 20: ...al time zone by picking a time zone from the list 3 Leave the menu by pressing Stop several times until you see the Welcome Payment please message on your display b Card Purses Terminal Accounts Serve...

Страница 21: ...Purse Selection you can choose if you would like the application to decide which purse type to use all purses the application will decide which purse to use prefer PurseType use specific purse if it...

Страница 22: ...yCon 3 If you are not converting one currency to another the old currency should be set to the accepted currency and the conversion rate to 1 00 d Copier 1 Check if your copier setting are set correct...

Страница 23: ...e IP address in server address in the submenu server in the PayCon Or else set the network name 2 If you are using the print job client with this PayCon enable it g Products 1 Define a list of the pro...

Страница 24: ...ul the connection is OK c Connection with a Back Office Suite Like Equitrack or Inepro Back Office Suite 1 Use the manager of your suite to find your PayCon you may need to refresh 2 If the PayCon can...

Страница 25: ...III Menu Structure Part...

Страница 26: ...programming card normally remains in the possession of the person who is in charge of the system and is not made available to users To activate the programming menu insert one of the programming cards...

Страница 27: ...l display the texts are displayed in an optimal format 3 lines are visible as standard After inserting the programming card the first line will display main menu Menu security timer When no action is...

Страница 28: ...can also scroll up and down though the menu items You are in the main menu you can t go backa level however you can enter a sub menu and scroll up and down You are in a sub menu and can t go down any...

Страница 29: ...ou through it An example of an exe function is creating user cards List List settings can have a number of pre defined values that can be selected by scrolling the menu To leave the scroll list press...

Страница 30: ...ot saved When the OK button is pressed the edited value is saved When a 123 setting is selected with read only rights this function is than read only No changes can be made 1 2 1 2 settings are also n...

Страница 31: ...ch mode is selected In the tables below you find which button has which function Button abc ABC 123 1 1 1 1 2 a b c 2 A B C 2 2 3 d e f 3 D E F 3 3 4 g h i 4 G H I 4 4 5 j k l 5 J K L 5 5 6 m n o 6 M...

Страница 32: ...ith decimals IP All key s except IP address Key in manually IP addresses abc All key s except and Alphanumerical Key in manually alphanumerical characters a d OK 6 g Add and delete possibilities Add a...

Страница 33: ...here are the most used setting from the PayCon menu For a complete overview of the PayCon menu please refer to Appendix I PayCon Menu In this table you will find the rights you have with each service...

Страница 34: ...The Name option has to be selected Address The Address option has to be selected TRX LOG The transaction must be enabled Canon The Canon copy interf ace has to be selected Mif are A COM port has to be...

Страница 35: ...Menu Structure 28 If an item is collapsed then you can assume that the structure of the item will be an exact copy of first previous structure on the same level that is completely visible...

Страница 36: ...Most important items 29 PayCon II...

Страница 37: ...Menu Structure 30...

Страница 38: ...Most important items 31 PayCon II...

Страница 39: ...Menu Structure 32...

Страница 40: ...IV Submenu s Part...

Страница 41: ...led open a lock EFT Terminal In this menu you can log the connected EFT terminal on and off The EFT terminal is a external pay terminal that accepts various Dutch bank card types Products In the produ...

Страница 42: ...Via the terminal menu a large number of generic terminal settings can be made Some of the most important functions that can be set via the terminal menu are Read out the serial number Read out the sof...

Страница 43: ...al or company in the menu varying from setting a fixed purse using a preferred purse or letting the user select himself which kind of purse he wishes to use ID The Server Accounts menu can only be use...

Страница 44: ...system cards if you have one use a Service or Administrator card to access the menu ECOS SAM In the ECOS SAM menu you can check the credits on a ECOS SAM chip This SAM module enables you to create a...

Страница 45: ...und to download the transaction data from all the PayCons It is recommended to this at a regular interval for reporting purposes 3 The USB stick is then placed in a PC on which PayConService is opened...

Страница 46: ...nvironment online or offline When transaction log is enabled the PayCon generates a log of transaction data for the Back Office Suite database In case transaction log is enabled there must be connecti...

Страница 47: ...be used in an online environment Via this menu option you enable your PayCon terminal to communicate with a PayConService service These services are used in combination with the Inepro Back Office Sui...

Страница 48: ...ed in this menu Copier Interface Configuration At the time of this release the PayCon supports approx 1 500 different photocopiers For most of these photocopiers the PayCon can use a small set of pred...

Страница 49: ...yCon as a Chip Knip terminal This is the Dutch open purse solution Transaction Printer In this menu you can activate a transaction printer You can set up when the receipt will be printed To use a tran...

Страница 50: ...Do only enable card readers that are connected and vice versa Disabling connected card readers and enabling card readers which are not available can have great consequences The external card reader is...

Страница 51: ...set to not available Some devices need the RS232 COM port COM port 1 2 and 3 on the PayCon if you want to connect it to another COM port you will need a signal converter contact your dealer for furth...

Страница 52: ...ould be only activated when the Mifare card reader is mounted on a PayCompact ACM30 In this menu you can set up the connected ACM30 card reader by selected the appropriate COM port The ACM30 card read...

Страница 53: ...n LED The port the LED is powered f rom Magstripe In this menu you can set up the connected Magstripe card reader by selected the appropriate COM port Magstripe is magnetic card solution that requires...

Страница 54: ...selector accepts more then 6 coins 2 coins on 1 channel you can set up so called extra items they will be shown in the PayCon display together with the coin values If you don t set the name and posit...

Страница 55: ...et up the COM port the printer type and how the paper should be cut Notice that a printer needs a RS232 COM port If you want to connect to a printer which is connected to another PayCon in a LAN print...

Страница 56: ...les are currently active Enter the menu as described in the first chapter of this manual with your Administrator or Service card Look at the menu structure above to go to the different ECOS modules On...

Страница 57: ...Submenu s 50 Only reset to the default setting in extreme emergencies and at the instruction of Inepro certified personnel...

Страница 58: ...V PayCon Browse Tool Part...

Страница 59: ...n s and a valid service card Service card or administrator card How does the Browse Tool work The Browse Tool is based upon 2 components the Browse Tool application communicates with the PayCon to ens...

Страница 60: ...VI PayCon Update Tool Part...

Страница 61: ...he version service pack of your operating system on your PC The PayCon firmware version is comparable with the version service packs of for example your Acrobat Reader To know the firmware version of...

Страница 62: ...ays find the latest versions of the Tool and the bundles On the download page of the Update Tool there is also a manual which describes how to perform the update Updating a PayCon with PayCon firmware...

Страница 63: ...ting your PayCon 2 system is an easy operating we do recommend not updating your PayCon unless you have a specific need which is available in the newer firmware release Inepro can never be held respon...

Страница 64: ...update the firmware of your PayCon terminal The Update Tool is windows based and can update 1 or more PayCon systems at sequentially How does the Update Tool work The Update Tool uses firmware bundle...

Страница 65: ...the steps below to get access to a PayCon via the Browse Tool Step 1 start Browse Tool Start the PayCon Browse Tool The following screen will be shown Step 2 enter subnet mask Enter the subnet mask wh...

Страница 66: ...How to use the Browse Tool 59 PayCon II Step 3 search for PayCons Press the Scan button Now all PayCons in your requested subnet should appear in the browser window...

Страница 67: ...ith your mouse on the PayCon which is the nearest to you this is not necessarily the PayCon you which to configure You will get the following pop up window When you click OK you will notice that you s...

Страница 68: ...Control Actions menu and press 8 i until you reach the menu Now press OK to enter this submenu The display will show Press OK again and you will be able to enter the IP address of the PC on which the...

Страница 69: ...rface just as you would configure it on the terminal itself The information shown in your browser may be different from the picture due to different option modules loaded and the service level of your...

Страница 70: ...VII How To Part...

Страница 71: ...o update the firmware of a PayCon via the Update Tool Step 1 select firmware bundle Start the PayCon Update Tool The following screen will be shown Select the Browse button to open an explorer window...

Страница 72: ...sired firmware bundle and select the Open button to load this firmware Step 2 enter subnet mask Enter the subnet mask where the Update Tool should search for available PayCons then press Scan A comple...

Страница 73: ...view You can click on the column headers to sort the PayCons in the view by this column The column init rev is the initial revision which was burnt into the PayCon upon first shipment The column rev c...

Страница 74: ...ur display How to change the language It is possible to set up three different languages one default language and two additional languages Additional languages can be selected with the Flag button if...

Страница 75: ...as described in the Introduction chapter of this manual with your Administrator or Service card Take the following steps to create a user card 1 Insert a brand new card this can be a disposable or rel...

Страница 76: ...e Welcome Payment please message on your display It is not possible to create cards in a PayCon which support also Dutch public banking cards the Chipknip Delete a user card Since the introduction of...

Страница 77: ...eload another user card repeat above mentioned steps Via the PayCon menu Enter the menu as described the Introduction chapter of this manual with your Administrator or Service card Take the following...

Страница 78: ...should not be allowed to remov e it him herself set this option to y es otherwise set it to no 6 The user group number y ou can edit or v iew it if no user groups are used leav e it 0 7 Is the use of...

Страница 79: ...way to unlock a card is to insert the card back in the PayCon where the card was used the last time Now the card balance will be recovered automatically In case it is not possible to unlock the card...

Страница 80: ...ce Now enter the new maximum balance that is allowed on user cards entering 0 means there is no maximum balance It is strongly recommended that all PayCons in the same project have the same maximum ba...

Страница 81: ...iv ated the conf iguration must be done manually 3 IP address this address is only used when DHCP is not activated 4 Net mask this net mask is only used when DHCP is not activated 5 Def ault gateway t...

Страница 82: ...y card 2 Insert a brand new card this can be a chip card or a contact less Mif are card optional 3 Enter an ID this is not strictly necessary 4 Enter a PIN code or leav e it blank in case no PIN code...

Страница 83: ...ter of this manual with your Service card Take the following steps to create an administrator card No Description 1 Insert a brand new card this can be a chip card or a contact less Mif are card 2 The...

Страница 84: ...b w 2 A4 colour 3 A3 colour 4 A4 b w duplex 5 A3 b w duplex 6 A4 colour duplex 7 A3 colour duplex PRINT PRODUCTS Number Product 1000 A4 b w 1001 A3 b w 1002 A4 colour 1003 A3 colour 1004 A4 b w duplex...

Страница 85: ...are and printed on receipts both optional 4 The product price 5 The product s VAT this is not required 6 The content v alue is used f or products like Time in which case y ou could buy 5 min The conte...

Страница 86: ...Products 79 PayCon II How to edit the product properties...

Страница 87: ...l 4 The price 5 The VAT 6 The content v alue is used f or products like Time in which case y ou could buy 5 min The content v alue will then be 5 By def ault it is 1 because by def ault 1 product is s...

Страница 88: ...with your Administrator or Service card Go to the menu Total Received in Terminal Counters to read out the total amount of money received from the complete terminal Go to the menu Period Received in...

Страница 89: ...start a new period History print gives a turnover overview of the last 4 periods excluding the current one Enter the menu as described in the Introduction chapter of this manual with your Administrato...

Страница 90: ...nu as described in the Introduction chapter of this manual with your Administrator or Service card Take the following steps to clear the period counters Leave the menu by pressing Stop several times u...

Страница 91: ...u Create the appropriate settings this depends on the type of copier Please refer to the partner zone of the Inepro web site for the most actual information regarding copier settings In Appendix IV we...

Страница 92: ...PayCon II Standard PayCon display Optional used with PayCon register Optional used with PayCompact Leave the menu by pressing Stop several times until you see the Welcome Payment please message on yo...

Страница 93: ...PayCon displays Welcome Payment please or Out of order Now insert the ECOS card into the PayCon The PayCon will be fully automatically upgraded Upon completion the PayCon displays activated and the Pa...

Страница 94: ...software Currently supported solutions are Inepro DocuPRO software Inepro CashPRO software Inepro AccesPRO software Inepro Gateway for PCounter PRO Inepro Gateway for Equitrack Added menu items Card...

Страница 95: ...only indicates that this ECOS module is loaded Please ref er to y our Pay Con technical manual f or a detailed description of the use of the v arious f unctions Disposable cards Purpose When you inst...

Страница 96: ...d unload the personal purse on a chip card Added menu items The following menu items are added to your PayCon menu structure Menu Item Description Card ID reload This menu item is used to reload add v...

Страница 97: ...hen you install this ECOS module the PayCon will be able to maintain a detailed local tracking of which user performed which transactions within a certain period The transactions are being tracked on...

Страница 98: ...VIII Troubleshooting Part...

Страница 99: ...ear when browsing for them first check whether you have a firewall blocking this kind of communication When the PayCons still do not appear in the view type the PayCon s IP address in the broadcast fi...

Страница 100: ...ed too soon 8 All user cards blocked by casher 9 Card not claimed by any module The card has not been recognised by any of the card readers in this Pay Con Please try again If the problem continues e...

Страница 101: ...t this setting Then restart the Browse Tool and give the Browse Tool the necessary credentials via a PayCon in the network Now the browser window should open I have made an error and can not see anyth...

Страница 102: ...ar in the Update Tool When the PayCons do not appear when browsing for them first check whether you have a firewall blocking this kind of communication When the PayCons still do not appear in the view...

Страница 103: ...IX Appendixes Part...

Страница 104: ...odules The PayCon Menu This appendix will show you the complete menu tree top structure with a table next to it with extra information on each item In this table you will find the rights you have with...

Страница 105: ...as to be selected R Intv The Rev alue Interv al option has to be selected Name The Name option has to be selected Address The Address option has to be selected TRX LOG The transaction must be enabled...

Страница 106: ...ion of the item s type and the type of requirement that is needed to show the item in the menu structure If an item is collapsed then you can assume that the structure of the item will be an exact cop...

Страница 107: ...Appendixes 100...

Страница 108: ...Appendix I 101 PayCon II...

Страница 109: ...Appendixes 102...

Страница 110: ...Appendix I 103 PayCon II...

Страница 111: ...Appendixes 104...

Страница 112: ...Appendix I 105 PayCon II...

Страница 113: ...Appendixes 106...

Страница 114: ...Appendix I 107 PayCon II...

Страница 115: ...Appendixes 108...

Страница 116: ...Appendix I 109 PayCon II...

Страница 117: ...Appendixes 110...

Страница 118: ...Appendix I 111 PayCon II...

Страница 119: ...Appendixes 112 Appendix II Main Board Connections Overview...

Страница 120: ...Appendix II 113 PayCon II...

Страница 121: ...nput signals Digital output signals RJ45 network port Opto insulated serial port Power connector Coin selector USB connector SAM security socket JST network port Please refer to your cable documentati...

Страница 122: ...e MOLEX Pin layout 14 pins connector Print connector Colour of the lead Polarity Signal name Observ ations 1 J18 1 White ready input Opto coupler input 2 J18 2 Brown 3 J18 3 Green size0 input Opto cou...

Страница 123: ...ection to the PayCon 4 pins COPY OUT connector 10 pins COPY IN connector 1 Connect the large 10 pin connector to COPY_IN 2 Connect the 4 pin connector to COPY_OUT Connection sheet for positive and neg...

Страница 124: ...mum 5V DC and maximum 30V DC The inputs are separated by of galvanization by means of an opto coupler in order to avoid any risk of damage to the electronics of the copier Releasing enable contact not...

Страница 125: ...larity Signal name Observations 1 J16 1 Green output 0 Relay output Neutral 2 J16 2 Yellow 3 J18 1 White ready input Opto coupler input 4 J18 2 Brown Connection to the PayCon Just like above connect t...

Страница 126: ...s the ready input has to generate a pulse By activating one or various size inputs price differences can be set In case no price line is activated the price set in product 0 will be settled Ready Siz...

Страница 127: ...Appendixes 120 Counter pulse Connection A3 size 0 input Connection colour size 1 input Releasing copier output 0...

Страница 128: ...e By activating various size inputs price differences can be set In case no price line is activated the price set in product 0 will be settled Ready Size 0 Size 1 Size 2 Size 3 Price Pulse 0 Pulse Act...

Страница 129: ...Appendixes 122 Counter pulse ready input Connection A3 size 0 input Releasing copier output 0...

Страница 130: ...per format To settle the prices the size inputs function in the same way as the ready input To settle a maximum of 5 prices each input has to be activated separately by a pulse Ready Size 0 Size 1 Siz...

Страница 131: ...Appendixes 124 Counter pulse ready and size Releasing copier output 0...

Страница 132: ...double counter pulse is to be set as a variable value Its value has to be set as accurate as possible Consult the menu item double click delay in Service copy for more details on the setting Calculat...

Страница 133: ...t line which will block the coin selector from accepting all coins Secondly it is possible to block coins or groups of coins individually through 16 DIP blocking switches on the coin selector The DIP...

Страница 134: ...nector f or external sorting f laps SCI MDB connector serial cctalk connector The label The label of the coin selector has all the necessary information required by the machine controller such as the...

Страница 135: ...cifications are in the form of a table The columns have the following meaning Coin type Value and currency Teach mode channels are marked with TKn n number of blocking switch which has to be used to a...

Страница 136: ...rk switch expands your PayCon with an unmanaged 3 port switch The 3 connections are typically Connection to company network Connection to PayCon Connection to printer or multi functional Back side Fro...

Страница 137: ...are firmly connected Do not use the RJ 45 network port Either the JST connector or the RJ 45 connector can be used And the switch is already using the JST port USB connector Switch connectors connect...

Страница 138: ...Appendix VI 131 PayCon II 5 Power on your PayCon...

Страница 139: ...Grey Dimensions PayCon 105 x 77 x 228 W x H x D Dimensions PayMatic 180 x 282 x 164 W x H x D Outputs Relay Outputs 2 x Neutral maximum 30V DC 100 mA Opto coupler Outputs 4 x Opto coupler electronica...

Страница 140: ...ypad 20 button f oil key board Display 32 x 122 dot matrix LCD with y ellow back light Card Reader Capacity At least 200 000 card transactions Environmental conditions Operating Temperature Metric 10...

Страница 141: ...Appendixes 134 Appendix VIII CE Declaration of Conformity...

Страница 142: ...Appendix VIII 135 PayCon II...

Страница 143: ...Appendixes 136 Appendix IX Contact Details Inepro B V P O Box 92 2450 AB Leimuiden The Netherlands Noordeinde 72 2451 AH Leimuiden The Netherlands http www Inepro com...

Страница 144: ......

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