Obtaining Service and Support
13
OBTAINING SERVICE AND SUPPORT
For service and support for an Inalp SmartNode product purchased from a reseller, contact the
reseller.
Ordering Documentation
Inalp documentation and additional supporting literature are available on a CD-ROM, which is
shipped with your product. To order additional copies of the documentation on CD-ROM contact
your local sales representative or call customer service.
Feedback
Your comments and ideas can help us to improve our user documentation. If you have suggestions
concerning this manual, send an e-mail containing your comment(s) to:
Please include the following document information with your e-mail:
•
Title and Revision Number: e.g. “Hardware Installation Guide” Revision 3.03
•
Part number: Part numbers are located on the cover page of the document, printed in a
frame, e.g. 80-0057
•
Chapter title, name and page number: e.g. Chapter 9.5.1, “PM-BRI-ext S-Bus 40V Power
Supply”, page 41.
Note:
Do not use this e-mail address for technical support questions. For information about
contacting technical support see the previous Chapter, "Obtaining Service and Support".
Safety Precautions
This section lists safety warnings that you should be aware of before installing a SmartNode or an
interface card in a SmartNode.
Follow these guidelines to ensure general safety:
•
Install the SmartNode in an environment with 5% to 80% relative humidity and a Degree of
Pollution 2
•
Install the SmartNode in an environment with a temperature range of 0 to +40 deg. Celsius
•
Keep tools away from walk areas where you or others could fall over them
•
Do not wear lose clothing that could get caught in the chassis. Fasten your tie or scarf and
roll up your sleeves
•
Do not perform any action that creates potential hazard to people or makes equipment
unsafe.
Safety with Electricity
Warning Mains Voltage: Do not open the case when the power cord is connected. For systems
without a power switch, line voltages are present within the power supply when the power cord is
connected.
Hardware Installation Guide, Revision 3.11
