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www.impacttelecom.com

Contacts

Customer support:

855-997-6353
[email protected]

myaccount.impacttelecom.com

@

Voicemail: Setup and Access

From the Homepage, select 

Messages

 and click on the 

Settings

 tab. From here you 

can enable or disable voicemail and change your options.

Voicemail Instructions

Recording a greeting

Select the 

Record

 button, and enter a phone number 

you would like to be called at in the “Call me at” 

field. Assign a greeting name to the 

Recording and 

select 

Call

. You will then be called by the system and 

prompted to record your new greeting.

Voicemail to Emai l

Your voicemail messages will 

be sent to the email associated 

with your account. Under 

Unified Messaging 

you can 

choose the format for delivery.

To Access from Device

To Access from Other Phone #

When in any menu, press # to go back to the previous menu.
Your voicemail password is the same as your account password.

*98

System will prompt for password upon entering *98

Call your phone number and press 

*

 

During voicemail greeting prompt, you will be requested 

to enter a password

Press

1

2

5

6

7

For New Messages 

Go to Messages

For Old Messages 

Go to Messages

To Set Options 

Go to Options

To Change Greetings 

Go to Greetings

To Recover Deleted Messages

Press

1

2

3

4

5

6

#

To Save

To Repeat

To Forward

To Delete

For Next Message

To Reply

To Finish

Press

1

2

3

#

To Record Greeting

To Review Greetings 

To Select Greeting

Go To Previous Menu

Press

1

2

Change Password

Record Name

Re-record press 1 (Have multiple greetings)

*

 You may not forward your voicemail to a ring group.  

For additional information please refer to the User Guide at 

www.impacthostedpbx.com/support

Main menu

Greetings

Messages

  

PLAYS MESSAGE THEN

Options

QUICK START 
GUIDE

IMPACTCONNECT 
HOSTED PBX

Polycom VVX 300 and VVX 310

www.impacttelecom.com

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