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HiSeq X System User Guide
65
Possible Run Setup Problems
Problem
Possible Cause
Action
The software did not
initialize.
The software was
unable to initialize
internal hardware
devices.
Close the error message and then relaunch the
instrument software.
If the problem persists, restart the instrument
computer. If you are going to restart the
computer, first shut down the instrument to
make sure the DoNotEject drive is recognized
correctly.
If the problem persists after restarting the
instrument computer, shut down the instrument,
wait a minimum of 60 seconds, and then restart
the instrument.
Flow cell lever is
orange.
The flow cell did not
seat properly.
The vacuum did not
seal.
Manifolds did not raise.
Remove the flow cell and repeat the cleaning
steps.
Make sure that the gaskets are present and well-
seated.
Reload the flow cell.
If the preceding steps do not work, try replacing
the gaskets, and then reload the flow cell.
Flow cell lever is
blinking orange.
Vacuum is being
provided but is
inadequate.
Remove the flow cell and repeat the cleaning
steps.
Make sure that the gaskets are present and well-
seated.
Reload the flow cell.
If the preceding steps do not work, try replacing
the gaskets, and then reload the flow cell.
Flow cell lever is
blinking green.
Vacuum pressure is
good.
Switch flow cell lever to position 2.
Poor fluid delivery.
Potential bubbles in the
system.
Reposition the flow cell and confirm that the
holes are facing
down
.
Look for white precipitate around the gaskets. If
precipitate is present, replace the gaskets.
Always replace gaskets when prompted by the
software before a maintenance wash.
Confirm that the sipper assemblies are fully
lowered and each sipper is in contact with the
reagents.