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4.0
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IKEA GUARANTEE
How long is the IKEA guarantee valid for?
This guarantee is valid for five years from the original date of
purchase of your appliance at IKEA. The original sales receipt, is
required as proof of purchase. If service work is carried out under
guarantee, this will not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service through its own
service operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been
caused by faulty construction or material faults from the date of
purchase from IKEA. This guarantee applies to domestic use only.
The exceptions are specified under the headline “What is not
covered under this guarantee?”. Within the guarantee period, the
costs to remedy the fault e.g.repairs, parts, labour and travel will
be covered and the appliance needed for the repair will be
provided without special expenditure.
What will IKEA do to correct the problem?
IKEA will examine the product and decide, at its sole discretion,
if it is covered under this guarantee. If considered covered,
IKEA will then, at its sole discretion, either repair the defective
product or replace it with the same or a comparable product.
What is not covered under this guarantee?
•Normal wear and tear.
•Deliberate or negligent damage, damage caused by failure to
observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical
or electrochemical reaction, rust, corrosion or water damage
including but not limited to damage caused by excessive lime in
the water supply, damage caused by abnormal environmental
conditions.
•Consumable parts including filters, batteries and lamps.
•Non-functional and decorative parts which do not affect normal
use of the appliance, including any scratches and possible
discolorations.
•Accidental damage caused by foreign objects or substances,
cleaning or unblocking of filters, and drainage systems or soap
drawers.
•Damage to the following parts: ceramic glass, accessories,
crockery and cutlery baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to have been
caused by production faults.
•Repairs not carried out by our appointed service providers and/
or an authorized service contractual partner or where non-
original parts have been used.
•Repairs caused by installation which is faulty or not according
to specification.
•The use of the appliance in a non-domestic environment, i.e.
professional use.
•Transportation damages. If a customer transports the product to
their home or another address, IKEA is not liable for any damage
that may occur during transport. However, if IKEA delivers the
product to the customer’s delivery address and damages the
product, it will be covered by IKEA.
•Cost for carrying out the initial installation of the IKEA appliance.
However, if an IKEA appointed Service Provider or its authorized
service partner repairs or replaces the appliance under the terms of
this guarantee, the appointed Service Provider or its authorized
service partner will reinstall the repaired appliance or install the
replacement, if necessary.
How country law applies
IKEA guarantee provides specific legal rights, which exceeds or
covers the local legal demands. However, these conditions do not
in any way limit the consumer rights described in the local legislation.
Area of validity
This IKEA guarantee applies only to products purchased and
installed in South Korea.
An obligation to carry out services in the framework of the
guarantee exists only if the appliance complies and is installed
in accordance with:
•The technical specifications of the country in which the
guarantee claim is made;
•The Assembly Instructions and User Manual Safety Information.
AFTER SALES for IKEA appliances
Please don’t hesitate to contact IKEA to:
•make a service request under this guarantee;
•ask for clarification on functions of IKEA appliances
To provide you with the best assistance, please read the Assembly
Instructions and the User’s Manual carefully before contacting us.
How to reach us if you need our service
Please contact the Service Center using the number on the last
page of the User’s Manual.
In order to provide you a faster service, please refer to the IKEA
article number (8 digit code) placed on the rating plate of your
appliance.
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to apply.
The sales receipt also reports the IKEA name and article number
(8 digit code) for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
appliances please contact your nearest IKEA store call center.
We recommend you read the appliance documentation carefully
before contacting us.
Troubleshooting Before A/S Request
Instructions for Use
Problems
No Ignition
No spark during ignition or slow ignition speed.
Replace the battery.
Alkaline battery/ 1.5V/ LR20(D) x 2
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Refill the gas(if LP gas).
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Place the burner head properly.
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Open the gas valve all the way.
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Remove all foreign substances and let it dry.
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Clean the ignition electrode.
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Open the gas valve all the way.
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Refill the gas(if LP gas).
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Place the burner head properly.
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Try to ignite repeatedly.
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Clean the burner head.
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Place the burner head properly.
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Make sure the cookware is cooled down.
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Clean the burner head.
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Check if the cookware is in contact with the sensor.
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Check if using the right cookware.
(See 'Cookware Guide')
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No gas.
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Burner head is not assembled correctly.
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Burner head is not assembled correctly.
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The anti-superheating sensor detected
high temperature.
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Gas valve is closed.
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Foreign substances on the ignition electrode.
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Gas valve is not completey opened.
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Insufficient gas.
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Burner head is not assembled correctly.
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Air flowed into the gas pipe.
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Burner ports are clogged.
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Burner ports are clogged.
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Different type of gas in use.
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Burner head is not assembled correctly.
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Gas hose connection is unstable.
The anti-superheating sensor and the center
of the cookware bottom must be in contact.
The bottom of the cookware should always
be flat.
When trying to deep fry, make sure to use at
least 200mL of oil and center the cookware
to the sensor to prevent any malfunction.
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Gas hose has damaged (holes,ripped parts,etc).
If there are other issues or questions about the product, please contact NTEC Customer Service Center.
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Foregin substances on spark igniter.
Abnormal Noise
Yellow Flame
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Open the window and ventilate the area.
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Not enough combustion because of the incomplete
combustion.
Red Flame
Gas Smell
What is "Anti-Superheating Burner"?
Instructions for the Anti-Superheating Sensor
Cookware Guide
Parts’ Name
Accessories
◎ Gas Range Instructions
◎ Specifications
The Anti-Superheating burner has a temperature sensor that detects the temperature of the cookware bottom.
If it reaches over 260°C, the gas will automatically shut off to prevent fire. (Automatic extinguisher/ function that
prevents oil from overheating/ fire extinguisher for cookware).
Burner Turns
Off Right After
Ignition
Burner Turns
Off While
In Use
Abnormal
Flame Size
Possible Causes
Solutions
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Check which gas is used.
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Place the burner head properly.
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Make sure the gas hose is connected properly.
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Replace the gas hose to a new one.
This type of burner will neither cook for you nor prevent food from burning.
Appropriate
Anti-Superheating
Sensor
Warped pan
bottom
Sensor tilted
Sensor in contact with the
cookware right at the
center of the botom surface.
Not
Appropriate
Bowed pan
bottom
Sensor not
in contact
with the
center
( O : Suitable, △ : Somewhat Suitable, X : Not Suitable)
Sauce Pan
Earthenware
Heat-Resistant Pot
Stone Pot
Warped Bottom
Pan
Concaved Bottom
Pan
Wok
(Stir Fry)
Grill Pot
Musui Nabe
Gridiron Pan
Fry Pan
Kettle
Types of Cookware
Suitability
Notes
Enamel, Copper,
Steel, Nickel-silver,
Aluminum,
Stainless
Avoid using for deep-fried food
and stir fry.
Make sure the cookware bottom is
touching the anti-superheating sensor
properly to avoid any malfunction.
Excessive heat can damage the burner
and cause gas leak.
Installation Guide
※Please read and follow the guide before installation.
※This product must be installed as built in.
CAUTION
Check the gas type and power supply (if using AC).
Contact gas professionals for gas connections.
Make sure the gas valve is in good condition.
Keep Safe Distance
Burner Assembly
Burner Ring
Burner Cap
Burner Head
Thermocouple
Spark Plug
(Igniter)
Burner Plate
Should Not
Move Around
Place the burner head on top of the
burner base properly and check if the
head moves left and right.
≥ 15cm
≥ 15cm
≥ 30cm
(Countertop)
≥ 100cm
≥ 1cm
≥ 1cm
≥ 1cm
≥ 1cm
≥ 550mm
430mm
550mm
≤ R15
≥ 80cm
≥15cm
≥15cm
≥15cm
The wall behind the
product must be flat.
Panel Radiator
Panel
Radiator
When installing cabinets or
other product under the
counterop, make sure the
very bottom of the product is
kept at least 20mm away
from any surfaces.
Combustible Wall
Combustible Wall
① Grate (M)
User’s Manual
Batteries (DC 1.5V (R20)X2)
Batteries can be purchased at any local market.
※Anti-Superheating Sensor
Prevents oil or pots from overheating
※
② Grate (L)
⑥ Standard Burner
③ Cooktop
⑦ Rear Left Control
④ Large Burner(Left)
⑧ Front Left Control
⑤ Large Burner(Right)
⑨ Middle Right Control
⑩ 220V AC Power Cord
Turn the gas knob counter-
clockwise to open the gas valve.
Press and turn the knob ONLY
towards the left to ignite.
Turn the knob to adjust the
size of the flame.
Turn the knob ONLY towards
the right to turn off the burner.
Turn the knob clockwise to
shut off the gas valve.
(OPENED)
(CLOSED)
IKGC-E311B
Continuous Spark Ignition
DC 1.5V X 2 = 3V
Gas Range (3 Burners)
Ø 11.5mm (9.5 Hose)
W 580 x D 480 x H 60 mm
W 550 x D 430 mm
Approx. 7.2kg
Crystal Enamel
Large Burner(Right)
Large Burner(Left)
Standard Burner
Product Description
Model
Ignition Type
Power
Hose Connection
Dimensions
Cut-Out Dimensions
Weight(Kg)
Countertop Material
Gas
Consumption
Gas consumption per
heat-resistant burner
Total
Consumption
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Please read and understand all instructions and precautions
in this manual thorougly for your safety.
The product is subject to change without prior notice for
improvement.
Users should keep this manual for future reference.
This product is exclusive to be used in Republic of Korea.
User’s Maunal
Gas Range
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When installing, make sure the following distances between the
product and combutibles are kept.
Between the ceiling assemblies and exhaust : at least 100cm
From either of the end of the product to its side object : at least 15cm
From the back end of the product to the back wall : at least 15cm
If willing to install panel radiator, it must be done precisely.
The cut-out dimensions should be constructed correctly within the
error range.
The length of the cut-out needs to be at least 550mm.
The countertop material should either be thermosetting resin or stronger material.
Cut-out dimension must be manufactured precisely by squaring all sides
within the error range.
Between the surface of the product and the ceiling panel : at least 80cm
Between the panel radiator and the wall : at least 1cm
Back panel radiator : at least 30cm from the surface of the hob
CUSTOMER-CENTRIC KITCHEN APPLIANCE MAKER (IKGC-E311B)
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