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ENGLISH 11
What to do if ...
Before contacting the After-Sales Service:
Switch the appliance on again to see if the problem has
disappeared. If not, switch it off again and repeat the operation
after an hour.
If your appliance still does not work properly after carrying out
the checks listed in the troubleshooting guide and switching
the appliance on again, contact the After-sales service, clearly
explaining the problem and specifying:
• the type of fault;
• the model;
• the type and serial number of the appliance (given on the
rating plate);
• the Service number (the number after the word SERVICE on the
rating plate inside the appliance).
Problems... Possible causes... Solutions...
The appliance does not operate There might be a problem with the electric
power supply to the appliance.
Check that:
• there isn’t a power supply failure
• the power plug is correctly inserted in the
power socket and the two-pole switch, if
present, is in the correct position (on)
• the electric circuit safety devices installed
in the house are fully functional
• the power supply cable is not broken
The inside LED light bulb does not work. The LED light bulb might need replacing. Disconnect the appliance from the electric
power supply, check the LED light bulb and
replace with a new one if necessary (see
“Daily use”).
The temperature inside the compartments
is not cold enough.
There may be several causes
(see “Solutions”)
Check that:
• The doors are closed correctly
• The appliance is not placed near a heat
source.
• the temperature set is appropriate.
• Air circulation through the ventilation
grills at the bottom of the appliance is not
obstructed.
There is water at the bottom of the
refrigerator compartment
The defrost water drain is obstructed.
The drain hose is not in the compressor tray
Clean the defrost water drain hole (see
“Cleaning and maintenance”).
Check that:
• The tube is correctly inserted in the tray
The inside light flashes “Door open” alarm active.
It is activated when the refrigerator
compartment door remains open for a
prolonged period of time.
To stop the alarm, close the refrigerator
door.
On reopening the door, check the light
works
Note:
Gurgling, hissing and humming noises from the refrigerating system are
normal.