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ENGLISH 17
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years - two
(2) years if the appliance is named LAGAN or
TILLREDA - from the original date of purchase
of your appliance at IKEA or from the
installation date with maximum limit of three
months from the purchase date.
The original sales receipt, is required as proof
of purchase.
If service work is carried out under guarantee,
this will not extend the guarantee period for
the appliance.
Once a warranted product has been replaced,
the replaced product warranty will be valid
for the balance period from date of original
purchase invoice
Who will execute the service?
IKEA service provider will provide the
service through its own service operations or
authorized service partner network.
What does this guarantee cover?
• The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from
the date of purchase from IKEA or from the
installation date with maximum limit of three
months from the purchase date.
• This guarantee applies to domestic use only.
• The exceptions are specified under the
headline “What is not covered under this
guarantee?” Within the guarantee period,
• The costs to remedy the fault e.g. repairs,
parts, labour and travel will be covered,
provided that the appliance is accessible for
repair without special expenditure. On these
conditions the respective local regulations
are applicable.
• Replaced parts become the property of
IKEA.
• In case of non-repairable product, the retail
value of the replacement will not exceed
the purchase price that was paid by the
customer
What will IKEA do to correct the problem?
• IKEA appointed Service Provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
Service Provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or water damage
including but not limited to damage caused
by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible colour
differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found during
a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is faulty
or not according to specification
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or
IKEA GUARANTEE